Never received an OTA update

[kdawg826]

New member here.

my problem/issue - After owning my Mach E for a year, I have never received an OTA update. It’s a 2022 AWD Ext range, connected to home WiFi when parked on the drive.

I have been in and out of my local dealership with recalls (so maybe updates are done then?).

my main concern is I have no option to enable BlueCruise. I believe I have the hardware from my research because I have those IR sensors above the steering wheel.

many owners seem to get OTA every month or so, I’ve not had a single one which I find confusing.

My Sync version is 25259, revision 2117 (this has just been at the dealer for a camera recall).

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[portlandg]

You need to go to vehicle connectivity settings and check that the cars modem is enabled and that your software update settings are also enabled. If your car's modem is not enabled and then send you updates during the day and your car isn't "at home" then you won't get updates