No prompt to enter backup start passcode - Update: FIXED

[alexgorod]

I think that pressing the Start button without the brake pedal reliably opens the Enter the start password when the fob and PaaK are not present.

I didn't try it enough to become scientifically proven, but it was a 100% success in a half dozen times when I did.

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[idkhow]

Same issue but I end up brute-forcing it.... Usually, 6-10 times works and it finally asks.

Every time I've had to use the backup code, it's been at least 6-10 times in quick succession with brake depressed and the button..

It eventually gets there. No response from my dealer about scheduling service or recalls, so I just... wait.

I'm driving a forgotten 1st series with all the fun PaaK bugs, so I basically have to always keep my fob with me.

Between this and the first app being delivered a sketchpad, this isn't the tech dream I thought it would be. No BlueCruise Q3 2021, and if you want to watch Netflix while charging, you need a ghetto Android box from China.


Sigh.

 

[phil]

I think that pressing the Start button without the brake pedal reliably opens the Enter the start password when the fob and PaaK are not present.

I didn't try it enough to become scientifically proven, but it was a 100% success in a half dozen times when I did.

Thanks for the tip. I tried this a couple dozen times, achieving a success rate of exactly 0.00%.

Science!

I can't get the passcode entry screen to appear at all today. Remarkable.

 

[Eraser]

The backup passcode is on the car level, not in PaaK or FP. But for some unknown reason the car has the potential to fail to trigger this at times. I was stranded one day because of this and because of the fact that yes, you do need the key to re-setup PaaK.

I wonder if this changed. I was able to setup PAAK on a new phone with no FOB from outside the vehicle. My post from 6 months ago explains in more detail. I'll have to try this again to see if this still works. I've had some Power-up updates since then.

 

[sockmeister]

Same issue but I end up brute-forcing it.... Usually, 6-10 times works and it finally asks.

Every time I've had to use the backup code, it's been at least 6-10 times in quick succession with brake depressed and the button..

It eventually gets there. No response from my dealer about scheduling service or recalls, so I just... wait.

I'm driving a forgotten 1st series with all the fun PaaK bugs, so I basically have to always keep my fob with me.

Between this and the first app being delivered a sketchpad, this isn't the tech dream I thought it would be. No BlueCruise Q3 2021, and if you want to watch Netflix while charging, you need a ghetto Android box from China.


Sigh.

I think it's mostly agreed upon that if you want the superior tech experience, you'll want a Tesla; however, if you want a superior driving car, you'll want the Mach-E.

 

[zhackwyatt]

PaaK will never be a hundred percent reliable as long as Bluetooth is involved. I have to futz with my Bluetooth settings on my phone every once in a while to get my hearing aids to connect.

 

[phil]

PaaK will never be a hundred percent reliable as long as Bluetooth is involved. I have to futz with my Bluetooth settings on my phone every once in a while to get my hearing aids to connect.

I would be fine with that, if the backup code were reliable.

But flaky PAAK with flaky backup is just not practical. It's a toy, for entertainment value only. Kinda like BlueCruise...

 

[zhackwyatt]

I would be fine with that, if the backup code were reliable.

But flaky PAAK with flaky backup is just not practical. It's a toy, for entertainment value only. Kinda like BlueCruise...

I'm full PaaK myself. I haven't had the problem of the backup not working, so fingers crossed.

 

[drironman]

My passcode did not show up. I went to settings>vehicle and passcode and I noted it was not there. I tried to create one but got an error that no device could be found. I spoke with ford through chat and had to reset PAAK. That seemed to work. Just as a note … I had set up a passcode when I had previously had to reset PAAK. Not sure why it disappeared. I will definitely be checking routinely from now on.

I found out it didn’t work when driving to the store I opted to update my phone. Ha. Forgot that would take time. After got out of store the phone had not finished updating. It was then I realized the backup code was not working. Fortunately only took a few more minutes to upload and restart and I was on my way. Just so many ways that a backup code is necessary and working

 

[RSH]

Ok so I normally don't like to post assumptions or theories because somehow they become gospel to the next person, but here goes.

I tend to think that somehow the car gets locked into thinking that a key is present, which wouldn't trigger the passcode screen. Because however a key isn't present the car won't start. I'm not entirely sure that this wouldn't happen with a physical key either. I say this because I've seen where the car will report that it's connected to BT when it's not and I'm far, far away from it. It's something I'm working on diagnosing, but replicating it is not easy.

Here is another example for you to consider as you mull over a diagnosis. I use PAAK exclusively. I'm okay with using my door code/backup passcode when needed. I took my car in for the windshield and roof recalls, and the dealer spent time with 21P22 and trying to get 1.7.1 unstuck. In the process of working through 1.7.1, they did a master reset of the car so all of my connectivity was gone. When I picked up the car (with 1.7.1 still stuck btw), I set everything back up, including the backup passcode. However, I can no longer get the backup screen to come up. I deleted and reset PAAK multiple times and deleted backup codes to try to force it, all to no avail. Under settings/vehicle in the car I had tried to put in a new backup code with PAAK and fob present, but received an error code saying the necessary devices (PAAK and fob) are not present. After a week of trying, I gave in and called Ford today. They tried everything I had tried, and now have this elevated. Waiting for a call back.

 

[RickMachE]

Waiting for a call back.

Let us know when that happens....

 

[redrambha]

Here is another example for you to consider as you mull over a diagnosis. I use PAAK exclusively. I'm okay with using my door code/backup passcode when needed. I took my car in for the windshield and roof recalls, and the dealer spent time with 21P22 and trying to get 1.7.1 unstuck. In the process of working through 1.7.1, they did a master reset of the car so all of my connectivity was gone. When I picked up the car (with 1.7.1 still stuck btw), I set everything back up, including the backup passcode. However, I can no longer get the backup screen to come up. I deleted and reset PAAK multiple times and deleted backup codes to try to force it, all to no avail. Under settings/vehicle in the car I had tried to put in a new backup code with PAAK and fob present, but received an error code saying the necessary devices (PAAK and fob) are not present. After a week of trying, I gave in and called Ford today. They tried everything I had tried, and now have this elevated. Waiting for a call back.

I have the exact same situation, after the recall/software update Paak is flaky and more importantly no prompt for backup passcode.

 

[TSLKLLR]

My passcode did not show up. I went to settings>vehicle and passcode and I noted it was not there. I tried to create one but got an error that no device could be found. I spoke with ford through chat and had to reset PAAK. That seemed to work. Just as a note … I had set up a passcode when I had previously had to reset PAAK. Not sure why it disappeared. I will definitely be checking routinely from now on.

I found out it didn’t work when driving to the store I opted to update my phone. Ha. Forgot that would take time. After got out of store the phone had not finished updating. It was then I realized the backup code was not working. Fortunately only took a few more minutes to upload and restart and I was on my way. Just so many ways that a backup code is necessary and working

I had the same issue. I set a backup passcode when I initially setup PAAK, but later it disappeared. Not sure why it disappeared. I noticed when I went to drive and realized I didn't have my phone. I did not get a prompt to use backup passcode and could not start my car without using the backup keyfob which I keep in a Faraday case in my glove box (pro tip-- if you don't do this, I highly recommend it!)

Once I got my phone, I tried to add a passcode (I had my PAAK iPhone with me along with my main keyfob tied to my driver profile), but I keep getting an error. Still no success.

Glad to hear that a PAAK reset worked for you. Guess I'll be doing the same. Wish Ford would take a closer look at this...

 

[TSLKLLR]

I have the exact same situation, after the recall/software update Paak is flaky and more importantly no prompt for backup passcode.

Please post if you hear from Ford. Sounds like a recurring problem for several of us...

 

[MrRongoose]

Following, I was stranded once because of this

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