Odd call from Ford to have an engineer check out my car. Anyone else get this??

[eponyinIL]

Just got a call from my dealership. They said they got a call from Ford and they want me to bring my car in on Thursday to have an engineer look it over. I asked for specifics, but the guy was super vague. He said he doesn't think there are any issues, but they just want to make sure. So, the car is going back... and I get a loaner car. Anyone else getting this call?

Sponsored

 

[back_at_it_19]

Just got a call from my dealership. They said they got a call from Ford and they want me to bring my car in on Thursday to have an engineer look it over. I asked for specifics, but the guy was super vague. He said he doesn't think there are any issues, but they just want to make sure. So, the car is going back... and I get a loaner car. Anyone else getting this call?

Thanks for pioneering for the rest of us!

 

[GoGoGadgetMachE]

Just got a call from my dealership. They said they got a call from Ford and they want me to bring my car in on Thursday to have an engineer look it over. I asked for specifics, but the guy was super vague. He said he doesn't think there are any issues, but they just want to make sure. So, the car is going back... and I get a loaner car. Anyone else getting this call?

Given the issues you had as discussed on your "stranded in a blizzard" thread, it seems reasonable that they want to do a follow-up on the car?

 

[eponyinIL]

Given the issues you had as discussed on your "stranded in a blizzard" thread, it seems reasonable that they want to do a follow-up on the car?

I could be wrong, but this seems like something different. They didn't even mention any of the previous issues and the guy was pretty adamant that I get it in this week. At least they aren't wanting to ship it back to Mexico like some others!

 

[GoGoGadgetMachE]

I could be wrong, but this seems like something different. They didn't even mention any of the previous issues and the guy was pretty adamant that I get it in this week. At least they aren't wanting to ship it back to Mexico like some others!

curious indeed. ?

 

[KAustin]

Call your sales person to verify. I remember you having some early issues, so it may be related.

 

[SnBGC]

Just got a call from my dealership. They said they got a call from Ford and they want me to bring my car in on Thursday to have an engineer look it over. I asked for specifics, but the guy was super vague. He said he doesn't think there are any issues, but they just want to make sure. So, the car is going back... and I get a loaner car. Anyone else getting this call?

I would say you have a guardian angel (or two...or three) watching out for you. ?

I am pretty sure there are some other forum members here who have had their cars checked out by Ford's engineers. They might post their thoughts when they see your thread.

We already know that @ChasingCoral's car is doing much better now and living the good life.

 

[Garbone]

Only if they throw in a second FOB.

 

[Garbone]

At least they aren't wanting to ship it back to Mexico like some others!

Things best left unsaid for $100, Alex.

 

[RonTCat]

Just got a call from my dealership. They said they got a call from Ford and they want me to bring my car in on Thursday to have an engineer look it over. I asked for specifics, but the guy was super vague. He said he doesn't think there are any issues, but they just want to make sure. So, the car is going back... and I get a loaner car. Anyone else getting this call?

A couple things...
1. This forum is monitored. If you report "got stranded in blizzard", somewhere within Ford that is noted.
2. Your car calls to check in (to Ford) every so often with how it's doing. Likely sent in about a million data points by now.

If 1 and 2 together point to a possible problem, an Engineer may want to look at your vehicle. It is highly likely your dealer has no other details than "please bring your vehicle in", and has no other info. The Ford Engineer prolly has lots of details, and needs to look at your vehicle to follow up.

 

[ChasingCoral]

They're looking out for you Cyndi! Based on my experience with Ford's Field Service Engineers, you'll be in very good hands.

 

[machefan]

A couple things...
1. This forum is monitored. If you report "got stranded in blizzard", somewhere within Ford that is noted.
2. Your car calls to check in (to Ford) every so often with how it's doing. Likely sent in about a million data points by now.

If 1 and 2 together point to a possible problem, an Engineer may want to look at your vehicle. It is highly likely your dealer has no other details than "please bring your vehicle in", and has no other info. The Ford Engineer prolly has lots of details, and needs to look at your vehicle to follow up.

I got a call as well!! I'm not going into details, will later, but it's legit if you had a service issue.

Ron and SnBGC, thanks!

 

[generaltso]

I'm not going into details, will later

Now you've got me on the edge of my seat!

 

[Mirak]

It is encouraging that Ford seems to be taking proactive steps like this to fix issues the owners may not even know of. I will look forward to the update.

 

[ARK]

I could be wrong, but this seems like something different. They didn't even mention any of the previous issues and the guy was pretty adamant that I get it in this week. At least they aren't wanting to ship it back to Mexico like some others!

They can take mine to Mexico if they wanna try fiddling with or replacing the driver display to stop the buzzing, I have a second car, also a Mustang, so I am just golden!

For your situation, I think that speaks very highly of Ford. It's unfortunate that some of the early Mach-Es have had a few issues, but I don't know what more Ford could be asked to do when they are having engineers personally reach out to owners, I would take this as a very good sign that Ford is working through the noted issues.

Sponsored