Order cancelled unexpectedly?

cjljr41

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Chuck
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Screen Shot 2020-06-30 at 3.00.41 PM.png


Anybody else get an email like this for no apparent reason?
 
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cjljr41

cjljr41

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Chuck
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Windsor, CT
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Chuck
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2017 Escape Titanium, 2018 Legacy Premium, 2018 GSX-R1000R
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Anyone know the helpline number? I did a forum search, but couldn't find it.
 

jhalkias

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Screen Shot 2020-06-30 at 3.00.41 PM.png


Anybody else get an email like this for no apparent reason?
Hopefully this was not some dealer initiated action. Good luck and keep us posted.
 

hybrid2bev

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Hopefully this was not some dealer initiated action. Good luck and keep us posted.
That was my thought too. I thought cjljr41 posted earlier that the dealer was going to enter their order. Wondering if the dealer put in a brand new order and then cancelled the reservation.
 
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cjljr41

cjljr41

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Emailed the dealer and he didn't know why it was cancelled. Called Ford, and I was told that it was cancelled by "GOMS" (whatever that means). I asked if it was cancelled via the Internet (someone hacked my account?), or by phone (someone messing with me). Ford will contact me in a couple of days with more info. In the meantime, I placed another order. I told the dealer I was concerned that this would delay my vehicle since it would appear I ordered the vehicle today without regard to my reservation that I've had since last December. He said they would link the new order to the old order (if that's even a thing...).
 

ChasingCoral

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Emailed the dealer and he didn't know why it was cancelled. Called Ford, and I was told that it was cancelled by "GOMS" (whatever that means). I asked if it was cancelled via the Internet (someone hacked my account?), or by phone (someone messing with me). Ford will contact me in a couple of days with more info. In the meantime, I placed another order. I told the dealer I was concerned that this would delay my vehicle since it would appear I ordered the vehicle today without regard to my reservation that I've had since last December. He said they would link the new order to the old order (if that's even a thing...).
Good. Hopefully they can link it back to the original reservation. Others have had their reservations linked in later.
 
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cjljr41

cjljr41

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Chuck
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Windsor, CT
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Chuck
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2017 Escape Titanium, 2018 Legacy Premium, 2018 GSX-R1000R
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Good. Hopefully they can link it back to the original reservation. Others have had their reservations linked in later.
That’s good to hear that others have had it done.
 
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