Ordered 7/1 no contact from dealer... yet?

macchiaz-o

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I actually am in the same camp as you - don't talk to me if you don't have to... In this case, I was just hoping for a polite check-in via email (preferred), which i could then use to contact them because i think i may have missed out on an option for my order.. nothing, nada. Makes me want to place another order with another dealer (also nearby) to see if they are better. any advice on how quickly i can get my 500$ back if i do that?
Terms of the deposit vary by dealer. As stated in the agreements and FAQs that you went through during the online order process, you are recommended to contact your selected dealer before placing the order. It may or may not be refundable.
 

GoGoGadgetMachE

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I accepted on July 2, and my dealer swears up and down they accepted it, but it's still showing as not accepted, and I got an e-mail last night basically warning me something is wrong and to check the site for instructions (of course, there are no instructions on the site). I tried three times to call the Help Line today and never got past hold music...

Some others seem to be seeing about 5 business days from dealer accept to the web site showing it - is that right? I'm getting a little worried.
 

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I called my dealer today to let them know I submitted the order last night. He approved while I was on the phone with him. Hit refresh on my order status screen and it showed the second green check. So for me it was instantaneous. The dealer said the system wasn't good at prompting action on their side. For instance, he had to go find my order when I called. The first place he looked didnt show anything.

With how quickly it worked for me, I would be surprised if there was really a significant delay for others. But I dont really know.
 

utena

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My dealer -Star Ford , Glendale - called to me after accept my order.
He wants to meet their dealer store for finalize order.
I don't know about detail but I'll be there tomorrow.
 
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OK, so I called. instant regret. Sales person who took my call had no idea about the Mach-E, had the decency to follow up and call me back 5 minutes later after talking to their fleet manager/ordering person. Was told that Ford is tightly controlling the process, and they have no idea. They have not even entered orders OR have a way to change it. He gave me a generic ford support line that has no human being behind it (1800-3923673) and i'm back at square one.

THIS IS THE REASON WHY I HATE DEALING WITH DEALERSHIPS (especially ford). Perhaps i need to bring my business elsewhere.
 
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jericho

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update - had a passive aggressive text exchange with the salesperson, and he finally "escalated" to the general manager, who told him to tell me that "they will help me modify the order, and follow up on any changes i want" - Geez... now i totally feel like i'm in good hands.. not.
 

GoGoGadgetMachE

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06VistaGT

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I feel your pain. The best decision I made in this whole process was bailing on my initial dealer and calling around to other local dealerships. Found one where the sales manager placed his own Mach E order on the first day the order system opened up. I called Ford and had my reservation transferred the new dealership, though it took a few days to get it changed online. Once updated, I placed the order and called the manager up. He approved the order in a few mins and then we chatted about the car and remaining processes. For those who have not yet placed their orders, I strongly recommend taking a similar tactic. I too was drawn to the seeming "ease" of the online process, but you will have to deal with the dealer at some point. It took a little research and a few late night emails to seek out a new dealer, and I am so glad that I went that route instead of relying on my original dealership to "come though" for me.

FYI, I still haven't heard back from my original dealership despite the original reservation being there since November and my sending multiple emails and a phone message left with a clueless sales associated (who at least admitted they were clueless and offered to have the less clueless manager call me, which never happened).
 

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THIS IS THE REASON WHY I HATE DEALING WITH DEALERSHIPS (especially ford). Perhaps i need to bring my business elsewhere
After having a volt, the dealership model is terrible for EV's. Funny how all the state lawsuits over online ordering end up with the argument of dealers being pro consumer. Lol Our family will never use a dealer again.
 
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jericho

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After having a volt, the dealership model is terrible for EV's. Funny how all the state lawsuits over online ordering end up with the argument of dealers being pro consumer. Lol Our family will never use a dealer again.
The irony is that i've been buying my other cars through dealerships on the east coast via email and the internet without any hassle - toyota and ford local dealers are the ones that have always left a bad taste... We really need a click to buy website for cars. You put in your credit card and magically it appears at your home :)
 

ChasingCoral

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The irony is that i've been buying my other cars through dealerships on the east coast via email and the internet without any hassle - toyota and ford local dealers are the ones that have always left a bad taste... We really need a click to buy website for cars. You put in your credit card and magically it appears at your home :)
This is why I normally buy cars through a buyer’s service like our credit union or Costco.
 

ab13

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This is why I normally buy cars through a buyer’s service like our credit union or Costco.
I work with someone who only uses a buying agent. Tells them what they want and how much they want to pay, the agent goes and searches for it. The last car was delivered to the office and needed a few signatures and that was it.

There was the story of that dealership salesman who had gotten laid off after a long time at a certain dealer. He ended up being a buying agent and was then able to sell any car since he could work with any dealer, and lots of people were asking for his service since we was going to do all the work, removing the hassle for the buyers.
 

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For over 20 years we've been buying our Ford's from the same dealership and salesperson (actually the first one we used retired and we're on a 2nd one now).

They know when I walk in that I've already done my research and I usually tell them: "We want to buy car X, here is the VIN, its here", etc. or that I want to order a car.

They have never given us one iota of trouble. Even the service advisors know us and don't give us any flak.

On the contrary: When I had my Focus Electric I had a coworker who also ordered the exact same Focus Electric from a dealer not to far from our office. He had no relationship with a dealer so just walked in off the street and ordered one from them. He had no end of issues with that dealer. At one point the service techs there told him he had a problem with his 12V charger LOL.

For the Bolt I also walked into a Chevy dealer sight unseen and said "I want this Bolt here...". On the whole that has been a relatively painless process. Granted I've only been back there for service a couple of times but even then they treated me fairly (I think I'm only one of two or three Bolts that dealership has ever sold LOL).
 

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For the Bolt I also walked into a Chevy dealer sight unseen and said "I want this Bolt here..."
You are lucky your dealership had a bolt. I got a recall notice on my volt last fall. It was a software update and I had to go to the dealer. While I was waiting for 3 hours, I browsed the showroom. No bolts inside, so I asked were all the bolts outside? Salesman said "we don't carry those, nobody buys them around here". He proceeded to tell me why ice is much better haha.
 

GoGoGadgetMachE

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My dealer finally accepted my order today. Over the weekend I sent the sales guy the instructions found elsewhere on this site as to what to do, both in text and screen shot. Yes, I was telling them how to do their job, which is somewhat obnoxious, but it seemed necessary.
 



 








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