OTA 1.7.1 Stuck, anyone else have issue updating?

benk016

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According to the Poll, there has been 9 people on here that reported they got it in the last few days that are NOT in Early Access. But still mostly limited to EA members.
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Illinibird

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They likely are using Early Access cars to troubleshoot. I imagine part of the agreement enrolling in that program is giving them permission to connect to your car to collect logs and troubeshoot.
You are probably correct in assuming that (giving them permission to connect to my car). We'll see what transpires.
 

Logal727

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According to the Poll, there has been 9 people on here that reported they got it in the last few days that are NOT in Early Access. But still mostly limited to EA members.
Thanks, that's what I was wondering. This probably added some delays as well.
 

Illinibird

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According to the Poll, there has been 9 people on here that reported they got it in the last few days that are NOT in Early Access. But still mostly limited to EA members.
Where is the poll? Earlier in this thread?
 


benk016

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Illinibird

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Where is the poll? Earlier in this thread?
Thank you, I just voted. As far as I know I'm not enrolled in any Beta program just the EA Program.
 

FordMachEGo

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Your car is in the process of updating. As others on here have stated, its taken up to 2 weeks for some to get it fully finished.

Until you get the notification in fordpass that your update is complete, it is not completed.
I hope you are correct. I've been waiting for quite some time now.

This is a question for anyone that's been stuck in the middle of the 1.7.1 OTA as described here. That is - where the SYSTEM UPDATES screen reports 1.7.1 but the car has zero related apps (i.e. notes, calm screen button and map directions), where the user is unable to toggle the automatic update switch under SYSTEM UPDATES, and where the SYNC version reports blanks (---).

The question is - has anyone actually had these issues and the car finally resolved them by itself over time with a successful 1.7.1 update? If so, please respond and if you would, please let us know about how long the car was stuck in limbo. Thanks in advance.
 

Kangio

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I wrote to the Early Access Team about my MME not updating to 1.7.1 and they are aware of it and are looking into it. They asked for the car’s VIN which I sent them. We’ll see if they can help. They said NOT to bring the car in to the dealer.
I too am in the EA program but BC isn't active. Having the same issue as everyone else with 1.7.1 not fully loading. How did you contact the EA Team? When I log into the EA website, there is no contact option other than general FORD contact information.
 

Illinibird

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I too am in the EA program but BC isn't active. Having the same issue as everyone else with 1.7.1 not fully loading. How did you contact the EA Team? When I log into the EA website, there is no contact option other than general FORD contact information.
[email protected] is their e-mail address.
 

Tbird

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I hope you are correct. I've been waiting for quite some time now.

This is a question for anyone that's been stuck in the middle of the 1.7.1 OTA as described here. That is - where the SYSTEM UPDATES screen reports 1.7.1 but the car has zero related apps (i.e. notes, calm screen button and map directions), where the user is unable to toggle the automatic update switch under SYSTEM UPDATES, and where the SYNC version reports blanks (---).

The question is - has anyone actually had these issues and the car finally resolved them by itself over time with a successful 1.7.1 update? If so, please respond and if you would, please let us know about how long the car was stuck in limbo. Thanks in advance.
My car updated to 1.7.1 last night. This morning I checked for updates and the update screen said I received the 1.7.1 but I did not have any of the new screens or functionality available. Drove the car during the day and then late this afternoon started receiving notifications in Ford Pass that my car had received the update. I checked and the new screens and functions were there.
 

FordMachEGo

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My car updated to 1.7.1 last night. This morning I checked for updates and the update screen said I received the 1.7.1 but I did not have any of the new screens or functionality available. Drove the car during the day and then late this afternoon started receiving notifications in Ford Pass that my car had received the update. I checked and the new screens and functions were there.
Thanks for the reply. You are one of the lucky ones. That sounds normal as you only had to wait one day for the update to complete. Some of us appear to have this going on for weeks, so may need some intervention from Ford to get it unstuck. Still in waiting mode and hoping for the best ... ... ... Checking every day. Any one else?
 

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I just got a notification in Ford Pass that it failed to install after 2 weeks. We'll see what happens next.
 

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I just got a notification in Ford Pass that it failed to install after 2 weeks. We'll see what happens next.
Me too. Just today after showing i was current at 1.7.1 for several weeks without any of the upgrades I got the failure notice. Oh well, no biggie. My flat tire was a much bigger thing which I describe in the no spare tire thread. ?
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