OTA 1.7.1 Stuck, anyone else have issue updating?

[TAPe]

Sounds like I only wanna take this vehicle to a dealer for scheduled maintenance. Though I’m even worried about that now.

I had sent a note last Monday on 1.7.1 being stuck and received a note from Charity as well. They tried rolling back 1..7.1 and resent the update. She said that was the first step in trying to resolve the problem. It is now stuck again,. They had me send a feedback as well. She said they are closely monitoring the situation and told me they would get back to me if they needed anything else. So I am keeping my fingers crossed as well.

I just talked to our dealership representative and Ford tried to reload some files again this morning after reviewing the requested information they received last week from the technician working on our car. Again the car failed to download them. The dealership told me that a rental has been arranged which we will get Thursday. That will be over two weeks since I brought the car in to be fixed. It seems like things are no further along since the day I dropped it off. In fact after master resets and repeated attempts to download various files, we’re concerned that things are worse than it was two weeks ago. At least then we had our car to drive.

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[benk016]

I just talked to our dealership representative and Ford tried to reload some files again this morning after reviewing the requested information they received last week from the technician working on our car. Again the car failed to download them. The dealership told me that a rental has been arranged which we will get Thursday. That will be over two weeks since I brought the car in to be fixed. It seems like things are no further along since the day I dropped it off. In fact after master resets and repeated attempts to download various files, we’re concerned that things are worse than it was two weeks ago. At least then we had our car to drive.

I know you said you didn't reach out to the Early Access team before dropping the car off, but have you since? You might send them an email, and tell them your situation. They may actually be able to help the dealer get it updated quicker. Or at least get your car back to you until the fix is found if they don't have one yet.

 

[Trick.Mach-E]

According to the Poll, there has been 9 people on here that reported they got it in the last few days that are NOT in Early Access. But still mostly limited to EA members.

I updated the poll to show we "got" the 1.7.1 update and we are not in the early access program. However for our Mach-E we have the "---" version issue too. It's been a week now and no signs of any actual updates.

We have a 4 day weekend so I thought maybe I will do a master reset and start over... I'm not sure if that will make any difference though

 

[Trick.Mach-E]

I just talked to our dealership representative and Ford tried to reload some files again this morning after reviewing the requested information they received last week from the technician working on our car. Again the car failed to download them. The dealership told me that a rental has been arranged which we will get Thursday. That will be over two weeks since I brought the car in to be fixed. It seems like things are no further along since the day I dropped it off. In fact after master resets and repeated attempts to download various files, we’re concerned that things are worse than it was two weeks ago. At least then we had our car to drive.

Going by what you said maybe I should hold off on doing a master reset?

 

[MachTee]

Let me join in on this Sync "version --" group. As with the OP, my car downloaded just 4.85GB according to my router. Per the other 1.7.1 thread, it should've been closer to 8GB.

BTW, it had to be pure coincidence, but yesterday was when I decided to update my iPhone to iOS 15.1 from 14.8. Shortly after I got in the car with iOS 15.1 was when I noticed the down arrow for 1.7.1.

 

[Logal727]

Let me join in on this Sync "version --" group. As with the OP, my car downloaded just 4.85GB according to my router. Per the other 1.7.1 thread, it should've been closer to 8GB.

BTW, it had to be pure coincidence, but yesterday was when I decided to update my iPhone to iOS 15.1 from 14.8. Shortly after I got in the car with iOS 15.1 was when I noticed the down arrow for 1.7.1.

Is it the TCU that shows up on the router that you can see how much it downloaded?

 

[Mathington]

As I mentioned this in another thread here; my dealership has been having troubles installing 1.7.1 manually. I am very curious what could be causing this.

 

[Kabish]

Yup, I had the dim screen today when I stopped by Walgreens. I rebooted the SYNC system and it was back to normal. I then checked my version and it showed 1.7!!! I was pretty happy!!

Then as I was driving to work I was like, oh ya Carplay navigation on the driver screen, so I just threw in a random address, no navigation on the driver screen. So I tired to push the volume wheel to get the quite screen or whatever its called, nodda...

When I got to work I looked for the other updates and nodda. Checked the version, 1.4 SecureAlert and showing up to date again..

Sigh..... My happiness was once again cut short by this car...

 

[Logal727]

Yup, I had the dim screen today when I stopped by Walgreens. I rebooted the SYNC system and it was back to normal. I then checked my version and it showed 1.7!!! I was pretty happy!!

Then as I was driving to work I was like, oh ya Carplay navigation on the driver screen, so I just threw in a random address, no navigation on the driver screen. So I tired to push the volume wheel to get the quite screen or whatever its called, nodda...

When I got to work I looked for the other updates and nodda. Checked the version, 1.4 SecureAlert and showing up to date again..

Sigh..... My happiness was once again cut short by this car...

Definitely makes me wonder if I should be concerned or relieved that this hasn't been pushed to my car yet, how do we know when they are all done pushing it out?

 

[Kabish]

Definitely makes me wonder if I should be concerned or relieved that this hasn't been pushed to my car yet, how do we know when they are all done pushing it out?

Well more importantly, what do these updates do to the car when they are pushing out?

We have seen a few people say how the cars act "weird" or work in an unexpected way when the 1.7 update is in progress. It makes me wonder if the driving assist fault I had on Saturday was related to the update in some way. Wish we could see a log that said when the updates started.

 

[67 Stang Convertible]

Definitely makes me wonder if I should be concerned or relieved that this hasn't been pushed to my car yet, how do we know when they are all done pushing it out?

Was thinking the same thing. Maybe I should not be so bummed I don't have it.

 

[MachTee]

Is it the TCU that shows up on the router that you can see how much it downloaded?

Yes, the mdm9650-tcu device. The sync device only had the usual <100KB traffic.

 

[Logal727]

Yes, the mdm9650-tcu device. The sync device only had the usual <100KB traffic.

Ok, I was curious, cause I hardly ever see SYNC show up on my router.

 

[GrumblesTheDog]

Yup, I had the dim screen today when I stopped by Walgreens. I rebooted the SYNC system and it was back to normal. I then checked my version and it showed 1.7!!! I was pretty happy!!

Then as I was driving to work I was like, oh ya Carplay navigation on the driver screen, so I just threw in a random address, no navigation on the driver screen. So I tired to push the volume wheel to get the quite screen or whatever its called, nodda...

When I got to work I looked for the other updates and nodda. Checked the version, 1.4 SecureAlert and showing up to date again..

Sigh..... My happiness was once again cut short by this car...

Hmmm. The dim screen part is interesting -- same thing happened to my screen while I was in the middle of getting 1.7.1 (ie updated version text, recent 'failed update' message in FordPass) and then shortly after, I got the update complete message in FordPass and the checkbox on the main display. But...still no 1.7.1 features? No apps, frunk button, etc. Normally I'd be patient and wait to see what happens, but the appearance of the messages/icons in FordPass and Sync make me wonder if maybe I am part of the stuck crew...

 

[SnBGC]

Was thinking the same thing. Maybe I should not be so bummed I don't have it.

Yeah. You aren't missing anything useful. My wife had my car out of town since last week so I just got it back today and decided to turn off the automatic OTA.

To my horror, I discovered I am too late and now the car is infected.

Lost my saved nav locations, the nav controls have been relocated (moved from across the top to down the left side). Doesn't seem like an improvement.....just a little easier to reach I guess. Some Carplay integration that I don't use anyway.

I am also getting a routine message on my driver's screen about normal cruise and adaptive braking being disabled.

Isn't the idea with OTAs that it would make things work BETTER? Just saying....

EDIT:
Now I am getting a bunch of e-mails now. Looks like the system will read them to me if I wish. I'll need to turn that off because I get hundreds of e-mails each day.

Brake pedal is super sensitive now. Really touchy......