OTA 1.7.1 Stuck, anyone else have issue updating?

MustThee?

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My dealer told me Ford said to replace the module. I don’t know how it was actually presented, but it did get done.
Ernie, which dealer did you get it done at? And how much time did it take? I might be going through DE so it’s a possibility to get it done. Thanks!
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Mike G

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Can anyone tell me if I’m up to date? My software says up to date but can’t see latest updates?
You have 5 updates available. I have attached the screengrab here.

The numbers to the left of the updates are the order in which they should be performed.

When finished your Sync version would be 421.

That RFA showing there should probably have been done a while ago. Dunno why they didn't do that when they did the 21P22 update list.

Best..

Mike

3FMTK2R77MMA35362_5-5-22.png
 

eldecarlo

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You have 5 updates available. I have attached the screengrab here.

The numbers to the left of the updates are the order in which they should be performed.

When finished your Sync version would be 421.

That RFA showing there should probably have been done a while ago. Dunno why they didn't do that when they did the 21P22 update list.

Best..

Mike

Ford Mustang Mach-E OTA 1.7.1 Stuck, anyone else have issue updating? 3FMTK2R77MMA35362_5-5-22
I don’t think they have a clue? They installed a new APIM.
 


Jim_I

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I stopped by my dealer yesterday to ask about the status of OTA and BlueCruise updates. I wanted to know if they had done any yet. The advisor asked their Mach-E tech to come out and talk to me.

He said he has done 8 Mach-E's and over a dozen F-150's. He admitted the 1st one was not pleasant, but now it is pretty straightforward. I asked if I should just to the 22-2117 update and let the rest go OTA. He advised against it and was aware that 22-2117 had been updated to 22-2150. He also told me that 21G01 has just been sent an update 21G01-S1. They pulled up my VIN and also said there was a new CSP 22B08 listed for my car that is a fix if 22-2150 does not update the APIM or TCU modules correctly. He said he would do that one first, then 22-2150 and then 21G01.

He said it was not that hard, just that it takes a lot of time. But he did say that Ford has authorized to pay actual time and not just an allotted time for these. So Ford must have gotten the word from the techs about how long these take. He told me it would most likely be 2.5 days.

I have to say I feel a lot better about having these all done at the dealership now. Appointment is for Tuesday at 8:00 AM. And I get a loaner.

More to follow next week!

Jim
 

Matador09

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So I've had the car at the shop since Monday this time in order for them to perform CSP 22B08. They said there was also a Bluecruise module reprogram out there to be done at the same time. Well, after several days of running very long updates for both processes that didn't fully take, the dealership contacted Ford corporate who told them to replace the APIM and overnighted them the part. Come to find out this morning that Ford had a change of heart, telling the shop tech that there's yet another patch they sent out today that should fixed the current borked APIM. So now it's wait and see if it's fixed by the evening or I need to take it back home until they have a solution. Service liaison said that plugging in the new APIM would just result in the same issue.

I dunno what to believe anymore...
 

Ajax

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Car in shop for 3 weeks. They said they order a part (do not know which one, since I had to go through the service dept person who is the one that answer the phone, who contacted the service rep, who then told her the part was on order, a high priority. She said, there is nothing to do but wait for the part. At least they gave me a loaner, Ford Bronco, that gets 26 mpg. Is there a contact at corporate that we could all write to and state our frustation?
Mine was in the shop 3 weeks, no replacement parts ordered. They completed the TSB but couldn't get the blue cruise update to go through. So I'll need to take it to a dealer again...

Has anyone had luck setting a schedule for *multiple* days of the week instead of one day?
 

stmache

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I stopped by my dealer yesterday to ask about the status of OTA and BlueCruise updates. I wanted to know if they had done any yet. The advisor asked their Mach-E tech to come out and talk to me.

He said he has done 8 Mach-E's and over a dozen F-150's. He admitted the 1st one was not pleasant, but now it is pretty straightforward. I asked if I should just to the 22-2117 update and let the rest go OTA. He advised against it and was aware that 22-2117 had been updated to 22-2150. He also told me that 21G01 has just been sent an update 21G01-S1. They pulled up my VIN and also said there was a new CSP 22B08 listed for my car that is a fix if 22-2150 does not update the APIM or TCU modules correctly. He said he would do that one first, then 22-2150 and then 21G01.

He said it was not that hard, just that it takes a lot of time. But he did say that Ford has authorized to pay actual time and not just an allotted time for these. So Ford must have gotten the word from the techs about how long these take. He told me it would most likely be 2.5 days.

I have to say I feel a lot better about having these all done at the dealership now. Appointment is for Tuesday at 8:00 AM. And I get a loaner.

More to follow next week!

Jim
Looks like this guy has a grasp of the situation. Ford should pay him to travel the country and train other dealerships on how to do these updates.
 

Matador09

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It finally works!

Timeline:
  • They ran the CSP for APIM update on Monday for pretty much the entire day. Bluecruise CSP was started but disconnected overnight.
  • Tuesday they did the Bluecruise CSP again for most of the day.
  • Wednesday morning showed that the Bluecruise CSP had failed with the APIM, so there would be another APIM reprogram that was listed at 5 hours. That did not work.
  • Mid-afternoon on Wednesday, they get Ford corporate involved. After sending the logs, Ford tells them to replace the APIM and ships the part overnight.
  • This morning (Thursday), before the new APIM was recieved, Ford then tells the local tech that there was an overnight patch to fix this very issue of Bluecruise CSP causing APIM failure. They instruct the tech NOT to replace the part, and he runs the patch for several more hours instead.
  • Somewhere mid-afternoon I get a Fordpass app message for 12v battery charge fault...eyes roll.
  • Dealer calls and says everything is done and wants to know if I have Bluecruise activated on my account. This must've been because my driver assist options don't any changes at all. I figured it was screwed up still, but wanted my car back. Lo and behold, on the drive home my info panel says "Bluecruise Activated", and I respond with an Ooooo. I enjoyed it for roughly 10 secs before needing to exit the highway.
 

Mike G

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Mine was in the shop 3 weeks, no replacement parts ordered. They completed the TSB but couldn't get the blue cruise update to go through. So I'll need to take it to a dealer again...

Has anyone had luck setting a schedule for *multiple* days of the week instead of one day?
Sorry, something you said just struck me...."They completed the TSB but couldn't get the blue cruise update to go through.."

So you're saying that when you check your Sync "About" screen it says you are at Sync version 364 but your BC doesn't work?

And you are as of today unable to schedule multiple weekday software updates?

Those two things don't reconcile.

I'm betting you're about 15 hours of labor away from getting fully BC functional, and now that there was another HVAC, GWM, TCU, and APIM update this past week that's another 2.5 hours (the USB updates are not hard but require the car to shut completely down between updates so the A/B software switch can take place, and that takes like 15 minutes each time waiting for the car to go to sleep).

As far as what the service advisor or tech briefed you when you picked the car up....I would treat that with a ludicrous level of suspicion.

As of this past week's update I am now at Sync version 421 and showing no further updates available. I offer that as a reference for those who may not know what the current version is as of this date..

Mike
 

Mike G

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So I've had the car at the shop since Monday this time in order for them to perform CSP 22B08. They said there was also a Bluecruise module reprogram out there to be done at the same time. Well, after several days of running very long updates for both processes that didn't fully take, the dealership contacted Ford corporate who told them to replace the APIM and overnighted them the part. Come to find out this morning that Ford had a change of heart, telling the shop tech that there's yet another patch they sent out today that should fixed the current borked APIM. So now it's wait and see if it's fixed by the evening or I need to take it back home until they have a solution. Service liaison said that plugging in the new APIM would just result in the same issue.

I dunno what to believe anymore...
I stopped by my dealer yesterday to ask about the status of OTA and BlueCruise updates. I wanted to know if they had done any yet. The advisor asked their Mach-E tech to come out and talk to me.

He said he has done 8 Mach-E's and over a dozen F-150's. He admitted the 1st one was not pleasant, but now it is pretty straightforward. I asked if I should just to the 22-2117 update and let the rest go OTA. He advised against it and was aware that 22-2117 had been updated to 22-2150. He also told me that 21G01 has just been sent an update 21G01-S1. They pulled up my VIN and also said there was a new CSP 22B08 listed for my car that is a fix if 22-2150 does not update the APIM or TCU modules correctly. He said he would do that one first, then 22-2150 and then 21G01.

He said it was not that hard, just that it takes a lot of time. But he did say that Ford has authorized to pay actual time and not just an allotted time for these. So Ford must have gotten the word from the techs about how long these take. He told me it would most likely be 2.5 days.

I have to say I feel a lot better about having these all done at the dealership now. Appointment is for Tuesday at 8:00 AM. And I get a loaner.

More to follow next week!

Jim
'21 Job 1 F-150's are easier to do than '21 job 1 MMEs because the 12V battery is a lot bigger and you don't have as much risk with the voltage dropping while doing say the IPMA which takes a long time and needs to be monitored (babysat). I did my F-150 using the recommended 20A battery charger/powersupply and things went fine, but doing my MME the next day it got a bit hairy using the same setup because the 12v battery on the MME has a lot less capacity and voltage got dropped down to around 11v during some of the long module reprograms. I ended up parking my F-150 alongside and running jumpers from that to piggyback the jumpers from the power supply going to the MME to ensure a solid 13v during programming. It all worked and at no time during that process did I have to attempt a reprogram or a "PMI" to recover a module.

That said...if the tech hasn't updated his FDRS software or if the shop doesn't have a stout 12v powersupply (or thinks they can do this sort of thing using just the car's battery), and if the tech doesn't know the sequence of updates to perform in what order, or doesn't read the instructions that say to do (at step 19 of the Bluecruise instructions) all the updates listed in 21P22 before proceeding to do the modules involved in BC functionality, and/or thinks he/she can just hit the "OK" button to start programming a module like the IPMA and walk away or leave it overnight without monitoring the progress......

Well...that's how it all ends in tears....and excuses to the customer about needing to get a Ford engineer involved and there's a new software patch that's going to fix it, or "You need a new APIM and we've put in an emergency order for one".

APIMs don't just die. When they get bricked they can be unbricked. If you need a new APIM because of something that happened during programming, then I can confidently say that proper procedures were likely not followed. (I'm not talking about the OTA that borked a shed-load of APIMs around last Nov timeframe and stuck everybody at powerup 1.7.1, that's different and was no fault of any service techs).

This continues to be a learning experience for Ford, their engineers, customer service teams, local service advisors, and techs.

Dealerships need good reliable internet connections in the service bay, a tech FDRS laptop that's ONLY used for FDRS or diagnostics (no additional unnecessary software) and that is set to maximum speed and "always on" (disabled sleep and powersaving settings), the proper adapter with the latest drivers, a Ford certified power supply to keep the car charged during sometimes hours-long programming stretches, and an ability to read, understand, and follow instructions without trying to take shortcuts.

If I can do it here at my house. They should be able to do it at theirs.... right?

Mike
 

Illinibird

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'21 Job 1 F-150's are easier to do than '21 job 1 MMEs because the 12V battery is a lot bigger and you don't have as much risk with the voltage dropping while doing say the IPMA which takes a long time and needs to be monitored (babysat). I did my F-150 using the recommended 20A battery charger/powersupply and things went fine, but doing my MME the next day it got a bit hairy using the same setup because the 12v battery on the MME has a lot less capacity and voltage got dropped down to around 11v during some of the long module reprograms. I ended up parking my F-150 alongside and running jumpers from that to piggyback the jumpers from the power supply going to the MME to ensure a solid 13v during programming. It all worked and at no time during that process did I have to attempt a reprogram or a "PMI" to recover a module.

That said...if the tech hasn't updated his FDRS software or if the shop doesn't have a stout 12v powersupply (or thinks they can do this sort of thing using just the car's battery), and if the tech doesn't know the sequence of updates to perform in what order, or doesn't read the instructions that say to do (at step 19 of the Bluecruise instructions) all the updates listed in 21P22 before proceeding to do the modules involved in BC functionality, and/or thinks he/she can just hit the "OK" button to start programming a module like the IPMA and walk away or leave it overnight without monitoring the progress......

Well...that's how it all ends in tears....and excuses to the customer about needing to get a Ford engineer involved and there's a new software patch that's going to fix it, or "You need a new APIM and we've put in an emergency order for one".

APIMs don't just die. When they get bricked they can be unbricked. If you need a new APIM because of something that happened during programming, then I can confidently say that proper procedures were likely not followed. (I'm not talking about the OTA that borked a shed-load of APIMs around last Nov timeframe and stuck everybody at powerup 1.7.1, that's different and was no fault of any service techs).

This continues to be a learning experience for Ford, their engineers, customer service teams, local service advisors, and techs.

Dealerships need good reliable internet connections in the service bay, a tech FDRS laptop that's ONLY used for FDRS or diagnostics (no additional unnecessary software) and that is set to maximum speed and "always on" (disabled sleep and powersaving settings), the proper adapter with the latest drivers, a Ford certified power supply to keep the car charged during sometimes hours-long programming stretches, and an ability to read, understand, and follow instructions without trying to take shortcuts.

If I can do it here at my house. They should be able to do it at theirs.... right?

Mike
Well said even though I don't follow all of it precisely. My car is at my dealer as I type this and you've got me somewhat worried about their ability to do this correctly. The only thing that makes me feel good about this is that a Ford Field Service Engineer is with the Mechanic/Tech doing the Optional Product Improvement Program 21G01 (now S1). I had somebody from Ford's Early Access Team assign an engineer to help and oversee the work. I can only hope they follow all of what you are saying because it is very confusing to those of us without the background in this sort of thing to make sure things are done properly (the directions are very confusing to me when I read the technical sheets from Ford).

I am supposed to get my car back today so my fingers are crossed that everything goes well for my car.
 

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'21 Job 1 F-150's are easier to do than '21 job 1 MMEs because the 12V battery is a lot bigger and you don't have as much risk with the voltage dropping while doing say the IPMA which takes a long time and needs to be monitored (babysat). I did my F-150 using the recommended 20A battery charger/powersupply and things went fine, but doing my MME the next day it got a bit hairy using the same setup because the 12v battery on the MME has a lot less capacity and voltage got dropped down to around 11v during some of the long module reprograms. I ended up parking my F-150 alongside and running jumpers from that to piggyback the jumpers from the power supply going to the MME to ensure a solid 13v during programming. It all worked and at no time during that process did I have to attempt a reprogram or a "PMI" to recover a module.
Not sure what charger/power supply you used, but I do know that a 20 amp should be able to keep up depending on the starting state of the 12V battery. I have a 20 amp charger/power supply. I made sure the battery was at a good state of charge before beginning and then put the charger in power supply mode. The lowest I saw the voltage dip to during all of the updates was about 12.3V. This was when all the pumps and fans started running during one of the updates. All the other updates it stayed steady in the 13.2-13.4V range.

That said...if the tech hasn't updated his FDRS software or if the shop doesn't have a stout 12v powersupply (or thinks they can do this sort of thing using just the car's battery), and if the tech doesn't know the sequence of updates to perform in what order, or doesn't read the instructions that say to do (at step 19 of the Bluecruise instructions) all the updates listed in 21P22 before proceeding to do the modules involved in BC functionality, and/or thinks he/she can just hit the "OK" button to start programming a module like the IPMA and walk away or leave it overnight without monitoring the progress......
--snip--
If I can do it here at my house. They should be able to do it at theirs.... right?

Mike
This is what, I believe, the real reason is after talking with the tech at my dealer when I was trying to get them to do this before I gave up and ordered the equipment and did it myself. I got the distinct impression that they just started updating some modules and gave up after a few hours.

They did the GWM 1st and it failed (probably removed the USB too soon)
They did the GWM again and it worked.
They reset the APIM twice (Sync module) should have been done very last
Opened and closed the IPMA, CCM, PSCM, and CMR modules tools without updating
Then they updated the CCM and quits for the day (Friday afternoon).

Then on Monday morning, they called me to say the vehicle was updated and BC was working.

Obviously it wasn't working and they hadn't followed the steps. I took it back one more time a week later and they didn't even work on it. They just had the tech come out and tell me they had done everything and it was a problem that Ford corporate had. They even told me that BC hadn't been released on the East coast yet and it was only working in California...

So I got mad and ordered everything and the next weekend did all the updates following the "original" 21G01 instructions in about 4 hours and had BC up and running...
 

Mike G

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Not sure what charger/power supply you used, but I do know that a 20 amp should be able to keep up depending on the starting state of the 12V battery. I have a 20 amp charger/power supply. I made sure the battery was at a good state of charge before beginning and then put the charger in power supply mode. The lowest I saw the voltage dip to during all of the updates was about 12.3V. This was when all the pumps and fans started running during one of the updates. All the other updates it stayed steady in the 13.2-13.4V range.



This is what, I believe, the real reason is after talking with the tech at my dealer when I was trying to get them to do this before I gave up and ordered the equipment and did it myself. I got the distinct impression that they just started updating some modules and gave up after a few hours.

They did the GWM 1st and it failed (probably removed the USB too soon)
They did the GWM again and it worked.
They reset the APIM twice (Sync module) should have been done very last
Opened and closed the IPMA, CCM, PSCM, and CMR modules tools without updating
Then they updated the CCM and quits for the day (Friday afternoon).

Then on Monday morning, they called me to say the vehicle was updated and BC was working.

Obviously it wasn't working and they hadn't followed the steps. I took it back one more time a week later and they didn't even work on it. They just had the tech come out and tell me they had done everything and it was a problem that Ford corporate had. They even told me that BC hadn't been released on the East coast yet and it was only working in California...

So I got mad and ordered everything and the next weekend did all the updates following the "original" 21G01 instructions in about 4 hours and had BC up and running...
Well I did essentially the same thing for the same reasons except my tech and service manager were saying the software wasn't available like back in late Feb. And this is how that all kindof went....

So the service manager asked if I wanted to talk to the tech (since I had asked about BC like 5-6 times when I went to the dealership for various things). I said "sure" and then when talking to the tech he said there wasn't any "Bluecruise downloads" on the Ford server...and then, get this, says "What is this Bluecruise thing anyway?" And said he'd never heard of it. And then when I explained that it was Ford's branded version of mostly-autonomous hands-free cruise control, he says..".like a Tesla does?" I said, more or less, yes. So then he said he didn't think my car had come equipped with the necessary hardware.....he didn't know what the prep kit on the window sticker meant, and he looked up the parts in the system and went out to my MME to see if my car had the "iNanny" cam in front of the cluster, and other parts he said were needed...he did the same thing on my F-150...looking for the cameras etc. And then ended up saying again...there aren't any Bluecruise downloads or updates on the server. It probably never occurred to him that Bluecruise uses like 6 different modules and all of them needed to be updated with the software to work as a system for BC to work.

So after that experience, and after explaining to the tech and service manager that normal everyday people who do not work for Ford were updating their Job 1 vehicles at home with no previous experience, and a bunch of people on the F-150 forums described what was required (screenshots were provided)....I still got the "hog lookin' at a wristwatch" response...

So, like you, I got all the necessary software, hardware, and license, and did it myself on both my F-150 and MME. And then sent pics of both instrument panels with BC working on the interstate to my salesman and the dealership GM afterward. I then stopped in about a day later and explained that, no, this wasn't the result of an over the air update, but that I had done it myself using FDRS. And it was like..."you mean you got the license (FDRS) and everything? Really?" I said, "Yes really." So I'm sure there were discussions with the service department staff after that.

I continue to do my own updates on both the truck and the car and as of yesterday am up to date on both with Sync showing version 421 and no remaining updates (except that pesky gearshift module update on the F-150 which won't go away even after the update is performed. This is a known issue with that update).

I'm thinking of trying some way to get the cost of the FDRS license written off on my taxes for next year. Cause I plan on doing all my own updates from now on on my MME and the Lightning I have on order (actually today is my "blend" date for production).

Mike
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