I doubt @Jimrpa required a full 24 minutes to respond. I'm taking the half glass full viewpoint and assuming the OP posted 24 minutes earlier than he should have.I fear he didn't get your post in time and went straight into that building since it took you 24 minutes to respond! Sheesh...
Assume what you want. I've been involved with stuff from consumer products to semiconductor factories and most in-between.I think you’re confidence that your experience would translate directly to the automotive world is pretty short sited.
As others have explained updating a phone or a computer, or even a network of computers or PLC’s is an entirely different problem than updating a car. They work differently than what you are used to. 47+ modules in a vehicle that rely on the software to work 100% or fail safely with varying degrees of network connectivity and types and times and regions etc.
It’s not an off the shelf solution that can just be plugged in.
Man that sounds so frustrating. I’d let Ford know about this. I’ve already seen someone on Reddit that had so many software issues Ford bought their vehicle back as a lemon. It’s a good threat to make to get Ford to put pressure on these dealers.So just dropped off my car at the deanship. I have a case number with the Ford EV Team, ask them if they wanted it "No, we'll do it our own way", his exact words.
Just got a call from the tech an hour later, "So what is the issue, Sync won't update??"... /facepalm. I wrote like 8 lines of issues I'm having with the car. Told him I believe the updates updated sync but that it also updates modules in the car but I was not 100% sure. Guy seemed pretty confused over the whole thing. Yet refused to take a Case number to a resource that you would think would be invaluable to them.
I swear I hate dealerships... Just get the car out of 1.7.1 limbo, which will hopefully fix all my odd software issues, update the OTA module if its needed and I'll be a happy guy.. Hell throw in the Blue Cruise update to boot and I promise not to say anything negative.... for at least a week
Fingers crossed, not gotten any FordPass messages yet that a lot of others have gotten when the car is at the shop.
I've said as much in September and you seem to be getting the same reception I did. You're not alone in your position and I for one value your insights.As someone who's run and managed products, I gotta say the status and update features for our cars is maddingly poorly designed.
I'm sorry, but you're a not completely accurate. Without going into the "what is a computer" waters, a device such as a phone or tablet has different components with independent firmware. Most notably the radio for a phone. All of which are rolled into the single deliverable of an OS update. Obviously a car has a much larger number of components, but phones are not a single unit as you imply.Phones are one single computer and OS, and the updates are one single package to update the whole phone. The Mach E has 42 separate computers in it that get their own updates.
I'm sorry, but you're a not completely accurate. You may be referring to when Google is the third-party supplier. The waves you're referring to is the process of device manufactures (Samsung, LTG, etc) approving release once Google releases the core version -- which is out of Google's control. Not unlike Ford and Ford's suppliers.And I also know that Google doesn't always release their updates to everyone at once.
The real problem isn't the concept of OTA alone. Even within service visits, cars leaving the garage are at the whim of the technician deciding what components to update, if at all. The half hazardous nature of software release in the car is exposed further in OTAs.Not to mention, Google and Apple didn't just start doing OTA updates in the last year. They've had many years to get their processes down.
Yeah that’s the Sync version that 1.7.1 came withWhelp, got a call about an hour ago saying the car was updated. They said there was a TSB out for the issue of the car not updating. Pretty happy it only took them a few hours, was kind of a rocky start, but they got it.
I have no idea what version the car is running (maybe 2.1.1??) as it only shows "vehicle is up to date". I know I don't have 2.3.0 because my volume bar is still down at the bottom. Kind of wish they just updated it to the latest version, but my guess is they fixed the OTA issue and it just pulled down what was available to my VIN. I do have the CarPlay up on the drivers display now so I at least have 1.7.1.
So now time to drive the car a bit and see if it fixed my issues.