OTA Update Status Hidden in the Ford Website

[Blue highway]

So I have figured out that whenever you see this 500 Internal Error message in the backend, it means an update is queued. I've got 3.6.2 queued now for install, just had to turn the car on to get it going.

best MME news all day! thanks.

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[CarGuy11]

Well I got 4.1.2 today but can't install. This is what website shows. What does this mean?

 

[Logal727]

Well I got 4.1.2 today but can't install. This is what website shows. What does this mean?

Looks like it failed but it pulled in the wrong release note file. I bet if you reboot sync you’ll see the 4.1.1 release notes. It should retry in a week.

 

[CarGuy11]

^^^ I received 4.1.1 yesterday.

 

[Logal727]

^^^ I received 4.1.1 yesterday.

Looks like you still have 4.1.1 but it’s showing the wrong release notes, and the website backend said the install of 4.1.2 failed for some reason.

 

[mach-e-waiting]

Re the 4.1.2 Update got mine yesterday Mach-E built Jan 2022
There was no notice in FordPass only the little symbol on the Touch panel
Hit the button there were no instructions about turn off the car etc so I just hit update now
It was "update in progress " for nearly 3 hours and my car has a very fast WiFi connection so I think the Ford server was really slow.

Good News however is the Update to the UI is really nice. Colored icons and the use of the "Volume Know" for setting Fan, Temp, seats etc is just brilliant engineering I think Ford got this one right. The other parts of the UI re design are very well done - clearly Ford has listened to customers.
Extra nice touch : The Temperature setting Digits are larger font -easier to see - Good Job Ford

 

[CarGuy11]

Looks like it failed but it pulled in the wrong release note file. I bet if you reboot sync you’ll see the 4.1.1 release notes. It should retry in a week.

I rebooted Sync today and still hasn't installed. How often does it try again?

 

[Logal727]

I rebooted Sync today and still hasn't installed. How often does it try again?

It takes it a week to retry. Yes, it's annoying. I would turn off Automatic Updates, that way you get the notice in the car to accept it instead of it doing it in the background so you can do it in an area where you have good cell service and have it parked.

 

[LeanneL]

Here is what mine is showing. Last notice of an update I got was 3.6.1. Does this mean that 3.6.2 is in the queue?

 

[Atxsw]

There was no notice in FordPass only the little symbol on the Touch panel

Here is what mine is showing. Last notice of an update I got was 3.6.1. Does this mean that 3.6.2 is in the queue?

I believe thats the case, still havent seen anything past 3.5.4 on mine, which happened a month ago

 

[ocr_salty]

Mine has:

DisplayOTAStatusReport: null
Error: null

no idea what that means.

 

[LeanneL]

I believe that's the case, still haven't seen anything past 3.5.4 on mine, which happened a month ago

Well, it was in the queue. Once I went out for a drive, it gave me the update icon and installed it while I was at the mall. So getting closer to the big update!

 

[danielcb]

So I have figured out that whenever you see this 500 Internal Error message in the backend, it means an update is queued. I've got 3.6.2 queued now for install, just had to turn the car on to get it going.

I'm not sure about that. I got this error even though there were no software updates queued, for several days. Also, it wouldn't make sense that the backend server would return 500 for an update queued for the car. This smells more like buggy backend software on Ford's side.

 

[Logal727]

I'm not sure about that. I got this error even though there were no software updates queued, for several days. Also, it wouldn't make sense that the backend server would return 500 for an update queued for the car. This smells more like buggy backend software on Ford's side.

No I’ve seen it multiple times, on inhibit updates. Basically what I think happens is the car checks in, sees that there is no status, so then it checks another link where the new update is waiting. We used to have access to a widget that showed us this status more easily and this was usually what happened, I honestly had forgot about it doing this because we can’t use that widget anymore.

 

[benk016]

Mine has:

DisplayOTAStatusReport: null
Error: null

no idea what that means.

Null means there is no data to display. Either you've never gotten an OTA, or it's been so long since you got one that the data has aged off Ford's server.

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