Our Early Access Program wants you. ?

[Jimrpa]

Yay! I got the email! So I excitedly click on the link to sign up!

Thank you for your interest! At this time you do not have an eligible vehicle for our Ford Early Access Program.

?

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[generaltso]

Yup, same here. It's probably because they still have our MMEs listed as a Ford Edge.

 

[macchiaz-o]

You all just need to forward the invite to me. I have a Mach-E and a Mach-E in the app, too. They must have inadvertently delivered to you the invite meant for me.

 

[Jimrpa]

Yup, same here. It's probably because they still have our MMEs listed as a Ford Edge.

I think you’re right! I have a Mustang Mach E Edge as well.
Gee, I wonder if anyone from Ford ever stops by and looks at these forums? ?

 

[Jimrpa]

You all just need to forward the invite to me. I have a Mach-E and a Mach-E in the app, too. They must have inadvertently delivered to you the invite meant for me.

You probably don’t have a “special” Mustang Mach E / Edge hybrid like the General and I do ?? Clearly the email was targeted ?

 

[JellyBelly]

Same problem here - Mach E being called a Edge.

Wondering if there is a number to call to have this corrected ?

 

[generaltso]

Same problem here - Mach E being called a Edge.

Wondering if there is a number to call to have this corrected ?

I tried. They told me to remove the vehicle from my account and add it again. Not only did that not fix it, but now I can't get PaaK to work again.

 

[benk016]

My link to sign up worked just fine. But my Ford account also shows I have a Mach E and not an Edge.

 

[JellyBelly]

I tried. They told me to remove the vehicle from my account and add it again. Not only did that not fix it, but now I can't get PaaK to work again.

That’s bad... I am thinking may be there is number that we can call that will allow us to enroll into the program manually ...

 

[Jimrpa]

That’s bad... I am thinking may be there is number that we can call that will allow us to enroll into the program manually ...

I’m not sure. Tbh, I’m hoping a Ford lurker might see this and try to sort it out? After all, it would be in their interest, I think.

 

[generaltso]

That’s bad... I am thinking may be there is number that we can call that will allow us to enroll into the program manually ...

I don't think so. FordPass Support transferred me to Marketing to discuss the Early Access Program. Marketing had no idea what I was talking about and suggested that the email was probably just spam.

I did open a ticket with FordPass Support specifically for the MME showing up as an Edge issue. If that can be fixed, I'm sure the Early Access invite will work. I just hope they don't fill the invite slots before it can be fixed.

 

[Jimrpa]

I don't think so. FordPass Support transferred me to Marketing to discuss the Early Access Program. Marketing had no idea what I was talking about and suggested that the email was probably just spam.

I did open a ticket with FordPass Support specifically for the MME showing up as an Edge issue. If that can be fixed, I'm sure the Early Access invite will work. I just hope they don't fill the invite slots before it can be fixed.

Marketing suggested the email was probably just spam? ?‍ The snail mail address in the email is “customer relationship center”?

 

[generaltso]

Marketing suggested the email was probably just spam? ?‍ The snail mail address in the email is “customer relationship center”?

Yeah, they really had no idea. It was Customer Relations that transferred me to Marketing.

 

[dbsb3233]

My link to sign up worked just fine. But my Ford account also shows I have a Mach E and not an Edge.

Same here. Got the invite and signed up fine. My account properly shows my Mach-E.

Now the bad news... I upgraded FordPass from 3.21 to 3.22 this morning, and it's broken. Gets stuck on the LOADING circle of death on top of the Terms and Privacy page. Ugh. Powered off, uninstalled/reinstalled, nothing works. Should have left it on 3.21. That was working pretty well.
(Samsung Galaxy S20 FE.)

 

[snikt]

Same here. Got the invite and signed up fine. My account properly shows my Mach-E.

Now the bad news... I upgraded FordPass from 3.21 to 3.22 this morning, and it's broken. Gets stuck on the LOADING circle of death on top of the Terms and Privacy page. Ugh. Powered off, uninstalled/reinstalled, nothing works. Should have left it on 3.21. That was working pretty well.
(Samsung Galaxy S20 FE.)

Did you try to go into the app settings on Android to clear cache, force stop, clear data and all that for that app?

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