Part of My Roof Shattered / Cracked

[Kamuelaflyer]

ah the second case

Nope. The count is beyond that.

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[Ponypower50]

Looks to me how something hit it in the front. Looks like spider cracks. Your insurance should cover it.

 

[Bookworm214]

Looks to me how something hit it in the front. Looks like spider cracks. Your insurance should cover it.

Looks like a stress fracture to me.

 

[kutcht]

Well it happens to me as well. Same place and situation. No blunt damage. It’s looks like stress. It was hot here in Texas this pass week

 

[cjljr41]

Definitely a trend.

 

[agoldman]

wow same spot.

Now I really want Ford to look at this further for god's sake... ugg


Anyway, mine is installed and is going over to the service department now for a lock problem. So I'll probably see it this evening to see how well they aligned the glass and windshield area as well as the rear. Nervous to look at it.

 

[cjljr41]

I will definitely be applying 3M glass protection film on my new roof so that there’s no question in the future about whether or not there’s a defect if it should happen to crack again.

 

[agoldman]

Dealer will send to Ford but insists it's not a Ford problem. I expeceted no less. Dealers are not buyers advocates. I don't have the time or energy to fight this battle, so I'll let it go. But I can tell you that there is a huge difference in the way a high end luxury car manufacturer and dealer treat you, and then Ford and it's dealers. Not Apples to Apples I have reminded myself. Not sure where I would place Tesla in that. Probably along side of Ford or maybe a little lower. Oh well..

bottom line, this pano roof is rediculously fragile and I will avoid on any GT order for sure.

 

[agoldman]

The repair looks as good as it did before on a quick once over. They actually seemed to have done a good job. Nothing inside looks loose or crooked. I'll have to look closer at the seal in daylight. I tghink the key is having the glass people install the roof after the dealer body shop removes the trim. Oh and telling them that you are really picky about the evenness of the final appearance.

 

[Sobeer]

Update - NOT HAPPY
The dealer has had my car for 21 days so far. I received a call from the case manager that the car should be done on April 5. She then called me back to let me know that the glass never came in, and she can NOT get any answers to when the new glass roof should arrive. She said that it is a special order and could not get any information about the arrival of the new glass. This makes so sense to me that they can not call up the place that accepted the order of the replacement glass and find out an eta. I let my case agent know that I am not happy with all of this, she informed me that I would need to call and make a formal complaint. When I tried this the new lady said that she would pass on the information to my case representative. So frustrating!!!

 

[kutcht]

Well update on mine. Just got call from Ford body shop that Ford denied claim. I said I thought you guys told them it was stress and she said yes there is no visible signs of impact. But Ford denied and best for me to call them directly. So frustrating.

 

[cjljr41]

I haven't hear back yet from the dealer, but these stories aren't looking to be in my favor.

 

[benk016]

I have a feeling that this is going to be one of those scenarios that in the beginning, Ford will be denying them and you'll have to pay for the repair or use insurance. After a while there will be a TSB or even a recall for it, and they'll reimburse you for the cost at that time.

One of my earlier fusions had an issue where the interior door handles would break after about a year. I had to replace a few of them out of pocket, but then they finally accepted it was an issue and you sent them your bill for old repairs and they'd reimburse you.

 

[agoldman]

If they had to admit a design problem, then they have a big problem. That would be their last resort. As it is, they likely hope this stays in small numbers.

By the way, my glass took about a little over week to get from Mexico to Maryland once ordered.

 

[ChasingCoral]

If they had to admit a design problem, then they have a big problem. That would be their last resort. As it is, they likely hope this stays in small numbers.

By the way, my glass took about a little over week to get from Mexico to Maryland once ordered.

While this could be a design problem, it hasn't affected most owners. Instead, it is more likely that it is an installation problem just like the wind noise issue.

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