Please remove thread.

[ElectrikPony]

removed for legal reasons.

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[AKgrampy]

I can tell you the first problem is that if you dropped off your keys then you dropped off the wrong car!

Seriously though it is hard to comment without knowing the problems you are facing. I have read that there some are updates that dealers will not do without payment as they are not covered under warranty or as a service bulletin. If you can share then perhaps some guideance can be provided. Either way though it does sound like poor service.

 

[ElectrikPony]

Removed for legal reasons

 

[generaltso]

Update: I proactively called the manager after 2 hours went by to find out what the situation was with the car. They asked to keep the car over-night and will look into it tomorrow morning. Manager was cordial and nice, but unfortuantly that doesn't fix problems. We will see what happens and I will reserve judegement until then.

We still don’t know what the problems are.

 

[BMT1071]

Today has not been a good introduction to Ford after purchasing a $60,000 car.

Drop Off car at 830am. Service advisor pleasant. Explain issue after he asked my reason for bringing the car in. Explain issue and as I am about to hand the service advisor the keys he asks me again for bullet point of whats wrong with the car. So I repeated everything I said again.

Told service advisor they would call me and let me know whats going on with the car when the EV Tech Looks at it.

We get to 4:00pm in the day and there has been no communication from "The Ford Store".

1. EV Tech got in late and didn't look into car until later. (Okay sure these things happen I am reasonable)
2. Was told none of the issues I reported could be fixed or will be fixed without a service charge of $250.00
3. Dealership made excuses that they couldn't look into Vehicle Entry, Profile Settings, Bluetooth and climate control without my Personal cell phone. I asked why when I brought the vehicle in did they not ask me to demonstrate this. They said they were sorry.
4. Dealer fixed nothing. In fact they didn't even ask me to pick it up. Just left me hanging.


It was at this point I am waiting to talk to the "service manager". it's been over an hour and the service department is closing in one hour.

CarPlay garbeled and cuts out .
Key fob doesn’t switch profiles properly
PAAK stops working and requires master reset
Bluetooth disconnects from multiple phones
Harsh bouncer ride from rear
Rear mirrors do not tilt down when put in reverse.

These may seem like minor issues to many, however I came from a Lexus and have purchased this $60,000 car from ford and expect the service to match.

If you are expecting Lexus level service from a Ford dealer you are likely to be sorely disappointed.
They are also unlikely to be able to address any of those concerns. Especially the last one since the MME is not equipped with that feature unless you are willing to DIY it with Forscan.
Edit to add: See this thread regarding mirror tilt: https://www.macheforum.com/site/thr...cking-up-to-park-at-curb-feature.24999/unread

 

[roamtheworld]

CarPlay garbeled and cuts out .
Key fob doesn’t switch profiles properly
PAAK stops working and requires master reset
Bluetooth disconnects from multiple phones

Hate to say it but these are common problems with the Mach E. They have been discussed so many times you get lost trying to find a large number of threads.
I have replied and discussed the ongoing PaaK, Wireless CarPlay, and BT issues countless times including just a few days ago. Here is a current example thread https://www.macheforum.com/site/thr...ou-get-it-to-connect.23725/page-3#post-579978
We have the latest iPhones running current iOS and Ford Pass App and Power Up 3.6.2 and still have problems. Lots of hours wasted.

Two days ago nothing would connect yesterday only one phone worked with wireless CarPlay and today it worked as normal with ZERO issues. Each day is an adventure

As stated above Ford dealers are not Lexus, MB, BMW, LR or even Subaru dealers as far as service departments go.

I wish you the best of luck and understand your pain.

 

[OON7]

What is this about mirrors tilting down in reverse?! I thought that was a Forscan hack.

 

[Logal727]

What is this about mirrors tilting down in reverse?! I thought that was a Forscan hack.

It is. It’s not official in the Mach-E.

 

[Logal727]

There


That’s actually not true. Some cars have it enabled at time of sale and some do not. It’s inconsistent.

False

 

[devmach-e]

These problems the dealer won't fix:

Harsh bouncer ride from rear
Rear mirrors do not tilt down when put in reverse.

The harsh ride is intrinsic to the fact that it is a sports car. It's a well known issue and the only solutions are third-party fixes.

Rear mirrors tilting down wasn't a promised feature of the car. It isn't mentioned in the manual.

You might, if you are tech savvy, learn how to enable it via FOSCAN or FDRS and the appropriate laptop.

But these problems:

CarPlay garbeled and cuts out .
Key fob doesn’t switch profiles properly
PAAK stops working and requires master reset
Bluetooth disconnects from multiple phones

Are real, and might be addressable by the dealer.

I have found that when CarPlay is garbled and cuts out it is due to the iPhone being overly busy, or it's network connection to the MME is saturated. It isn't necessarily an issue with the MME.

 

[Logal727]

These problems the dealer won't fix:

The harsh ride is intrinsic to the fact that it is a sports car. It's a well known issue and the only solutions are third-party fixes.

Rear mirrors tilting down wasn't a promised feature of the car. It isn't mentioned in the manual.

You might, if you are tech savvy, learn how to enable it via FOSCAN or FDRS and the appropriate laptop.

But these problems:

Are real, and might be addressable by the dealer.

I have found that when CarPlay is garbled and cuts out it is due to the iPhone being overly busy, or it's network connection to the MME is saturated. It isn't necessarily an issue with the MME.

Sounds like user error and all these issues especially PAAK issues are usually on the phone side, Bluetooth issues and the app falling out of memory which turns off the PAAK BT connection in some situations

 

[devmach-e]

That’s actually not true. Some cars have it enabled at time of sale and some do not. It’s inconsistent.

Do you mean "some cars" as in some Mach-Es? Or as in various Ford models? It certainly wasn't enabled in my Mach-E.

 

[ElectrikPony]

Removed for legal reasons

 

[Logal727]

Do you mean "some cars" as in some Mach-Es? Or as in various Ford models? It certainly wasn't enabled in my Mach-E.

It’s not, unless OP can show it in the manual or the setting for it.

 

[Logal727]

while others may accept in “some” cases “not all” lackluster service I do not. I do understand problems will arise, what’s different is I will not stand idle and simply except they are indefinitely broken. I will report them and we will work together to find a resolution. If it takes some time that is OK.

It’s better to be resourceful than to be a victim

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