Post here if you have an active FDRS account and are willing to look up info for others

[Shayne]

Hello Mr. G you have been a great asset here. If you could please run my vin 3FMTK3SU6MMA01581 it would be much appreciated.

They noted that 12 of the 15 they could install 3 they had a problems with.

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[mattmarox]

3FMTK3SU1MMA28882 Dealer says they updated everything but Ford customer service rep says there are still pending updates. Can you please verify who is correct.
Many thanks

 

[2021-MMEx-RT1]

Mike

Hi, hoping not too much of a pest, but they went thru and did some updates after the service about two weeks ago and I was wondering what they 'missed' and what is needed.

I got the Blue Cruise update OTA Monday and 2.8.3 OTA yesterday


Thanks!

VIN:3FMTK2R75MMA36560

 

[Mike G]

They said they called ford, and ford said if there are no problems then don't update it ,because they wouldn't pay for it(technically build date is not part of the recall). So I guess I will be getting the equipment and updating it myself.

Thank you for your help.

I wasn't paying attention there.....yeah 25 May build date....got it.

And yet...Ford released updated software that was revised from the initially provided versions. And that's what's in your list.

That's pretty cheeky.

Mike

 

[Mike G]

Hello Mr. G you have been a great asset here. If you could please run my vin 3FMTK3SU6MMA01581 it would be much appreciated.

They noted that 12 of the 15 they could install 3 they had a problems with.

25 Nov '20 build date, Job 1 car.

Here's the list as of today:

That IPC sorta sticks out there doesn't it?

Mike

 

[Mike G]

3FMTK3SU1MMA28882 Dealer says they updated everything but Ford customer service rep says there are still pending updates. Can you please verify who is correct.
Many thanks

Depends on your definition of the word "everything"....

Mike

 

[Mike G]

Hi, hoping not too much of a pest, but they went thru and did some updates after the service about two weeks ago and I was wondering what they 'missed' and what is needed.

I got the Blue Cruise update OTA Monday and 2.8.3 OTA yesterday


Thanks!

VIN:3FMTK2R75MMA36560

Well they left you with everything that would need an accompanying customer complaint to get updated.

With the exception of the OBCC...they could have done that one if they had seen any DTCs in the PTS dashboard for your VIN for charging errors.

Mike

 

[Shayne]

25 Nov '20 build date, Job 1 car.

Here's the list as of today:

That IPC sorta sticks out there doesn't it?

Mike

Thanks Mike. Lot shorter than the 15. I could share my bug list but it was an honest one.

They could not OTA up date it. I was and think still am on 2.7.1 same sync version/rev anyway. Appears I am stuck on 2.7.1 what is with these .7.1's. The widget here say failed 2.7.3 no BC here. I get this pop up all the time now at start up? Wonder if it will clear here by themselves but they indicated I may be back in.

Edit: Looking at the before and after FDRS available and the IPC is not on the first?

 

[dcmorrissey]

New Mach-E arrived. I was wondering how things look "out of the box". Ignore request if there are people with issues and they are trying to troubleshoot. I'm curious how Ford ships their cars. If you can, 3FMTK3SS3NMA30343. Please and thank you.

 

[Mike G]

Thanks Mike. Lot shorter than the 15. I could share my bug list but it was an honest one.

They could not OTA up date it. I was and think still am on 2.7.1 same sync version/rev anyway. Appears I am stuck on 2.7.1 what is with these .7.1's. The widget here say failed 2.7.3 no BC here. I get this pop up all the time now at start up? Wonder if it will clear here by themselves but they indicated I may be back in.

Edit: Looking at the before and after FDRS available and the IPC is not on the first?

I think you're somewhere in-between on these updates and if it were me I'd get with the service department and have them do the 21G01 to get you to full BC and not try to rely on OTAs to get the job done.

After that IPC update will probably be another GWM and then APIM...etc.

It looks like you may be on step 18 of the attached procedures, and you have a while to go before your car gets completely up-to-date. I'd just have a tech do it at this point if possible.

Mike

 

[Mike G]

New Mach-E arrived. I was wondering how things look "out of the box". Ignore request if there are people with issues and they are trying to troubleshoot. I'm curious how Ford ships their cars. If you can, 3FMTK3SS3NMA30343. Please and thank you.

12 Jun '22 build date.

This is the second car I've checked today that has a build date after the 24th of May that has available updates for all the modules involved in the 22S41 recall. The previous poster said that the dealer service dept called Ford and Ford told them that unless the car was not working correctly they were not going to pay to do those updates (even though they are revised updates to the recall-related modules software). So car was built after the effective date of the recall but has updates for all the same concerned modules.

Mike

 

[dcmorrissey]

12 Jun '22 build date.

This is the second car I've checked today that has a build date after the 24th of May that has available updates for all the modules involved in the 22S41 recall. The previous poster said that the dealer service dept called Ford and Ford told them that unless the car was not working correctly they were not going to pay to do those updates (even though they are revised updates to the recall-related modules software). So car was built after the effective date of the recall but has updates for all the same concerned modules.

Mike

Thanks Mike!

 

[Shayne]

I think you're somewhere in-between on these updates and if it were me I'd get with the service department and have them do the 21G01 to get you to full BC and not try to rely on OTAs to get the job done.

After that IPC update will probably be another GWM and then APIM...etc.

It looks like you may be on step 18 of the attached procedures, and you have a while to go before your car gets completely up-to-date. I'd just have a tech do it at this point if possible.

Mike

Really appreciate your input. I will take your advise and approach my guys again. Will quote you and attach the technical info. Eventually I am expecting something to go smoothly with this car. It is good it drives like a dream.

 

[sid234]

Well it looks like you got what you wanted.

Here's the list as of today:

Ya know...some of these updates that would enable BlueCruise also improve other functionality of the components themselves and the car as a whole.....it would not hurt to have them up to date even if you'd decided you will never use the hands-free cruising feature.

Mike

Thanks Mike.

The problem is the dealer - keeps saying they don't have the hardware for bluecruise

I need to find a new dealer

 

[Mike G]

Thanks Mike.

The problem is the dealer - keeps saying they don't have the hardware for bluecruise

I need to find a new dealer

?

They don't have the hardware......for BlueCruise.....emmm what now?

Well they either don't have a FDRS laptop with the adapter cable.....or they don't have a powersupply....or they don't have a USB thumb drive....all of which all EV certified dealers are supposed to have. It might be that they don't have an EV certified tech, but if that werre the case they couldn't work on F-150 Powerboosts either, or even update '21 Job 1 ICE F-150s to BlueCruise either for that matter.

Were they specific about what they were lacking?

This is very strange....but yeah I agree you do need to find another dealer.

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