Post here if you have an active FDRS account and are willing to look up info for others

flyingdutchman

Well-Known Member
Joined
May 10, 2021
Threads
3
Messages
62
Reaction score
60
Location
NY
Vehicles
2021 Mach E Premium
Country flag
As with anything it is only as good as the dealer. If I was JTA I would call Ford and ask if under the owner care plan FSA 23S56 means that all software to be updated includes anything outside of the TSB.
Sponsored

 

troublebot

Well-Known Member
Joined
Jan 31, 2021
Threads
8
Messages
205
Reaction score
493
Location
Frisco, Texas
Vehicles
2021 MME Premium EXT AWD, Infinite Blue
Occupation
Industrial Design & Mechanical Engineering
Country flag
Your dealer can pull up that info within seconds. These are the codes your car reported that last time it was started. Sounds like the car went into limp mode, so a dealership visit is most likely necessary.
Thanks for looking that up!

Oddly enough, I went out to try to move it from my very cramped and tow-truck incompatible driveway just in case it needed to get towed to the dealership, and everything was back to normal (except my TPS warning). I drove around pretty hard on surface streets for a little bit and all was good. I still need to get several recalls scheduled but I think I may have a slight reprieve.
 

Jtg

Member
First Name
Jeff
Joined
May 17, 2022
Threads
0
Messages
6
Reaction score
4
Location
Verrado, AZ
Vehicles
Mach E GT
Occupation
Self Employed
Country flag
No, they are just not looking to work for free. They updated the modules that have to do with the recalls, but nothing else. Power-Up updates are module updates, but since Ford only pays them to update modules that have TSB's or recalls associated with them, they will hardly ever go above and beyond what they get paid to do.

With that said, your OTA history show many updates have been sent to you that have timed out and expired. Your vehicle is a 2022 with under 4,700 miles, so you obviously don't drive it a lot. When an OTA trigger is created for a vehicle, you have to start it to activate the OTA process. Otherwise, the OTA trigger will expired. You've had many expired OTA's throughout the course of the past year. Otherwise, you would most likely be very close to being fully caught up.

1708611606558.png


Okay. Thanks for the reply and knowledge. Yes, the car is at my winter home in AZ so only used for about 5 months per year and sits for long periods. I suspected it goes to sleep and does not receive updates. However, I have been back for 6 weeks and nothing has come through. Will they start back up and eventually catch up or do I need to find a dealer willing to actually load them?
 

rugedraw

Well-Known Member
First Name
Javier
Joined
Nov 13, 2023
Threads
0
Messages
624
Reaction score
443
Location
Miami, FL
Vehicles
2021 F150 Platinum EcoBoost
Occupation
Auto Sales
Country flag
Okay. Thanks for the reply and knowledge. Yes, the car is at my winter home in AZ so only used for about 5 months per year and sits for long periods. I suspected it goes to sleep and does not receive updates. However, I have been back for 6 weeks and nothing has come through. Will they start back up and eventually catch up or do I need to find a dealer willing to actually load them?
Unfortunately, there is no way to predict when an OTA will get resent to your car. Remote starting it every now and then won't work to get an OTA trigger to activate, either.

You can try the dealer route, but I would not have high expectations that they will do it.
 

Robob

Well-Known Member
First Name
Rob
Joined
May 29, 2023
Threads
2
Messages
176
Reaction score
117
Location
Vermont
Vehicles
23’ GT Cyber Orange
Occupation
Auto Parts, Paint & Tech
Country flag
They have had a CSP 21p22 (customer satisfaction program) that covered some 20-21 cars that needed updates, but it was only for certain modules and only paid 1.3hrs for updates. Techs working flat rate are not going to work for free, only going to do what the TSB or recall tells them to do.
I have a feeling once the supercharger network is ready for Ford, they will have to have another CSP for people trying to update to get on the Tesla network as I'm sure some will be stuck in OTA errors.
 


Blue highway

Well-Known Member
First Name
Steve
Joined
Oct 15, 2021
Threads
4
Messages
2,119
Reaction score
3,274
Location
Oregon
Vehicles
Mach E Premium SR RWD
Country flag
Based on the attached, in the paragraph under the title " Recommended Practices " it states that part of the recall that any other repair work including software updates are to be done. That to me implies that the dealer will be paid for updating any and all software.
... yeah, there is a definition of terms problem here. For decades, dealers have not updated firmware unless there is a problem called out in a TSB. They have never just updated all the modules in the car that are behind on updates. Without the modules called out in a TSB, there is nothing to charge your time to.

I find this really aggravating, but I see why they do this. Nothing is free and unless Ford says they are going to pay for it, the dealer would have to eat the tech time to do the updates which can take hours.
 

henny

Member
Joined
Jun 14, 2023
Threads
0
Messages
14
Reaction score
1
Location
Texas
Vehicles
2021 Premium 4X
Country flag
Can someone please check my VIN? I've had persistent connectivity issues and have not been getting OTA updates. Thank you for the help. 3FMTK3SU6MMA03508
 

rugedraw

Well-Known Member
First Name
Javier
Joined
Nov 13, 2023
Threads
0
Messages
624
Reaction score
443
Location
Miami, FL
Vehicles
2021 F150 Platinum EcoBoost
Occupation
Auto Sales
Country flag
Can someone please check my VIN? I've had persistent connectivity issues and have not been getting OTA updates. Thank you for the help. 3FMTK3SU6MMA03508
Vehicle history shows a dealer did lots of updates for you in September and again in December. Your sync version is not at the latest version, but every update a dealer does for you is one less OTA you will need. I see the dealer did an APIM swap in September. When you can, post a pic of the entire "about sync" screen so I can see if everything lines up with what is on Ford's side.
 

henny

Member
Joined
Jun 14, 2023
Threads
0
Messages
14
Reaction score
1
Location
Texas
Vehicles
2021 Premium 4X
Country flag
Vehicle history shows a dealer did lots of updates for you in September and again in December. Your sync version is not at the latest version, but every update a dealer does for you is one less OTA you will need. I see the dealer did an APIM swap in September. When you can, post a pic of the entire "about sync" screen so I can see if everything lines up with what is on Ford's side.
Thank you - here’s my sync info

Ford Mustang Mach-E Post here if you have an active FDRS account and are willing to look up info for others IMG_3169
 

rugedraw

Well-Known Member
First Name
Javier
Joined
Nov 13, 2023
Threads
0
Messages
624
Reaction score
443
Location
Miami, FL
Vehicles
2021 F150 Platinum EcoBoost
Occupation
Auto Sales
Country flag
Thank you - here’s my sync info
Looks good at the surface, but you're showing a bunch of module updates and no updates for the APIM, GWM or TCU. No IPC update either and you aren't on the latest one. Your car is also reporting much higher than average DTC's to the cloud. I don't know enough about this to tell you if there's something wrong with your car or not. What connectivity issues are you seeing?

Ford Mustang Mach-E Post here if you have an active FDRS account and are willing to look up info for others 1708648678475
 

Mark Hassa

Well-Known Member
First Name
Mark
Joined
Jun 15, 2022
Threads
9
Messages
295
Reaction score
162
Location
Vancouver, BC
Vehicles
2021 Premium Rapid Red Mach E Awd SR
Occupation
Food Inspector
Country flag
@rugedraw does updating the powertrain set of updates reveal the latest IPC? My list doesn’t show an available IPC either and I’m on revision AA. I’ll see on Monday when my dealer will be doing CSP 23B50
 

rugedraw

Well-Known Member
First Name
Javier
Joined
Nov 13, 2023
Threads
0
Messages
624
Reaction score
443
Location
Miami, FL
Vehicles
2021 F150 Platinum EcoBoost
Occupation
Auto Sales
Country flag
@rugedraw does updating the powertrain set of updates reveal the latest IPC? My list doesn’t show an available IPC either and I’m on revision AA. I’ll see on Monday when my dealer will be doing CSP 23B50
I'm not sure with these cars. I'm still learning. I know Mike has mentioned a few modules that hold dependencies that don't seem to apply to the ICE trucks. I fully updated my truck and left an old PCM update on it forever with no issues. PCM updates wipe my tune, so I avoid them like the plague.
 

henny

Member
Joined
Jun 14, 2023
Threads
0
Messages
14
Reaction score
1
Location
Texas
Vehicles
2021 Premium 4X
Country flag
Looks good at the surface, but you're showing a bunch of module updates and no updates for the APIM, GWM or TCU. No IPC update either and you aren't on the latest one. Your car is also reporting much higher than average DTC's to the cloud. I don't know enough about this to tell you if there's something wrong with your car or not. What connectivity issues are you seeing?

1708648678475.png
No major issues, but I’ve never seen an OTA update as long as I’ve had the car. They replaced the APIM last fall and then pushed some updates through but I’m guessing that long list of updates means I’m still not getting anything OTA?
 

rugedraw

Well-Known Member
First Name
Javier
Joined
Nov 13, 2023
Threads
0
Messages
624
Reaction score
443
Location
Miami, FL
Vehicles
2021 F150 Platinum EcoBoost
Occupation
Auto Sales
Country flag
No major issues, but I’ve never seen an OTA update as long as I’ve had the car. They replaced the APIM last fall and then pushed some updates through but I’m guessing that long list of updates means I’m still not getting anything OTA?
I cannot confirm whether there is something preventing your OTA's from coming in or not. That goes beyond the scope of my knowledge. I can tell you that you are not showing updates that you need to properly progress through the update process and that your car is recording way above average DTC's.
Sponsored

 
 




Top