Mike G
Well-Known Member
- First Name
- Mike
- Joined
- Mar 27, 2022
- Threads
- 10
- Messages
- 4,017
- Reaction score
- 2,959
- Location
- N. AL, USA
- Vehicles
- '23 Mach-E GT-PE, '22 F-150 Lightning
In some cases modules are updated when there is a customer concern. Like the RFA would get updated if you said you were having Bluetooth connectivity issues between your car and your phone (PAAK etc.). Or the DSM module would get updated if you complained that your driver's seat and mirror settings are not adjusting to the profile for the keyfob that's in use at the time. Like you get in with your keyfob in your pocket but the seats and mirrors either don't adjust, or adjust to a profile for another driver in your household.If I take this to the dealer and tell them these modules need updating will they update them or does there have to be an issue with something not functioning properly in the car for them to do them. Only reason I’m asking is because I took it in once and they told me everything is up to date which clearly it is not
Then there are other more generalized things like the fact that you're on an old version of Sync and you're not getting PowerUps like you're supposed to.
Simply telling you "You're up to date and there are no updates for you" at the service desk when your Sync (as an example) is on a version somewhere around 473 and the current revision is 713. That's a problem. And if you aren't getting OTAs then they need to diagnose why that is. Simply telling you that Ford isn't sending you updates and that's why you're not getting them is disingenuous.
You need to make an appointment and/or open a case with Ford to find out why you're car isn't getting OTAs and get it diagnosed and corrected under warranty. You may have a module (gateway, Sync, TCU) that may have corrupted data and that's why you're not getting updates. But they need to figure out what the problem is.
Here's the TSB for performing the module repair procedure to diagnose if you have a problem with corrupted data, and also the link to Tonesto's PowerUp page to use as a reference for PowerUps you haven't gotten so far.
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