DevSecOps
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- First Name
- Todd
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- #1
This is just a quick PSA that I meant to write up a few months back and forgot about.
TLDR: If you have a balance on your BlueOval Charge account that's unpaid, even with a valid credit card, P&C will fail to initialize on future charging. Make sure you manually go on the Ford website and pay the balance to resume normal P&C operation.
Here's what happened:
Send me an email and tell me to pay my bill or figure out that when I add a new card you should charge what I owe.
Why it's a PITA:
Since my previous charge went through just fine and I wasn't advised of any balance outstanding I assumed it would work at the next station. Fiddling with the station and having to disable P&C in order to get the car to charge with the EA app took some time. When I attempted to charge while P&C was still enabled it always failed to charge using the EA app. I could have probably enabled charging first in the app before plugging in and that would have worked, but since I was confused about why it wasn't working, it didn't dawn on me. I actually went to 3 different stations at first thinking there was a communications failure.
So don't be like me, make sure that you update your credit card on the Ford website if it expires AND click on the pay balance button! Updating your card isn't good enough because P&C is "suspended" while you have a balance.
TLDR: If you have a balance on your BlueOval Charge account that's unpaid, even with a valid credit card, P&C will fail to initialize on future charging. Make sure you manually go on the Ford website and pay the balance to resume normal P&C operation.
Here's what happened:
- I had a credit card, which I used for Ford Plug and Charge, expire. I forgot to go onto the Ford website to add the new card and set it as default.
- I went to a station and used P&C and it went through just fine.
- Little did I know that the expired card wasn't charged.
- Future attempts at P&C resulted in "Payment Declined"
- I remembered that my card was replaced so later that day I updated my payment method on the website.
- I continued to receive the "Payment Declined" error due to the fact that you have to manually pay the balance, not just add the new card.
- I had to go on the Ford website, managed services and manually pay the $15 balance I had in order to "re-enable" plug and charge.
Send me an email and tell me to pay my bill or figure out that when I add a new card you should charge what I owe.
Why it's a PITA:
Since my previous charge went through just fine and I wasn't advised of any balance outstanding I assumed it would work at the next station. Fiddling with the station and having to disable P&C in order to get the car to charge with the EA app took some time. When I attempted to charge while P&C was still enabled it always failed to charge using the EA app. I could have probably enabled charging first in the app before plugging in and that would have worked, but since I was confused about why it wasn't working, it didn't dawn on me. I actually went to 3 different stations at first thinking there was a communications failure.
So don't be like me, make sure that you update your credit card on the Ford website if it expires AND click on the pay balance button! Updating your card isn't good enough because P&C is "suspended" while you have a balance.
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