Random screen rebooting

Norm in NC

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So, a rather odd thing is happening with my Job 1 MME. I have a 60 mile commute and on the way to work, the screen goes completely black and reboots at the 50 mile mark (50 minutes). Within 30 seconds or so, the map comes back and the radio starts again. Same thing on the way home. Anyone else having this issue?
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Avelli

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Talk to your dealer. Your APIM could be going bad
 

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Norm: Yes, that exact issue began for me around the time of the 4.1.x updates, the new Sync user interface. So I was attributing it to firmware/software, not hardware. Avelli: what makes you say it is hardware?
 

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I experienced this a couple of times when the BlueCruise maps needed updating. It happened right on the borders of AZ and adjacent states. If your Job1 is behind OTA updates, you might need to contact a dealer or do the updates yourself if you have the equipment. @Ford Motor Company can get a service call started for you.
 
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Norm in NC

Norm in NC

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Thanks guys. I’m up to date, I believe. I have to think about when this started, and I think it’s just recently, so maybe a recent update. I’ll keep an eye on it and try to document better. Meanwhile, I’d sent an email to my dealer who,, up to now, has been pretty helpful.
 


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So, a rather odd thing is happening with my Job 1 MME. I have a 60 mile commute and on the way to work, the screen goes completely black and reboots at the 50 mile mark (50 minutes). Within 30 seconds or so, the map comes back and the radio starts again. Same thing on the way home. Anyone else having this issue?
Hi there, Norm! Could you privately message us with your VIN and the name and location of your Ford dealer so I can look into this screen concern for you? Thank you!
 

timbop

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Yes, I've had it happen to me a lot also - but not at a fixed interval. I was assuming it had to do with using waze and podcast addict concurrently over android auto.
 

timbop

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Yes, I've had it happen to me a lot also - but not at a fixed interval. I was assuming it had to do with using waze and podcast addict concurrently over android auto.
Scratch that - it happened tonight driving home from home depot. 10 minutes into the drive with no AA running (just the radio playing) and sync4a rebooted
 
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Norm in NC

Norm in NC

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How do I actually post a PM from here?
Hi there, Norm! Could you privately message us with your VIN and the name and location of your Ford dealer so I can look into this screen concern for you? Thank you!
 

timbop

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How do I actually post a PM from here?
Click on the envelope in the upper right of the page:
Ford Mustang Mach-E Random screen rebooting 1678311989378


And then click "Start conversation" on the right hand side
Ford Mustang Mach-E Random screen rebooting 1678312029838
 

SnBGC

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I had my sync go black and reboot during my drive to work this morning. First time that has ever happened to me as far as I can remember. 65,800 miles so far..
 

Behoff

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Yes, I've had it happen to me a lot also - but not at a fixed interval. I was assuming it had to do with using waze and podcast addict concurrently over android auto.
I am having it happen about every third or fourth time I start the car. It's particularly annoying as I have to back out of my garage and take a fairly tight left turn, so I have come to depend on the cameras (one of the downsides of technology!). About a minute after I start driving the screen starts up.
 
 




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