JoeDimwit

Well-Known Member
First Name
Joe
Joined
Mar 1, 2021
Threads
68
Messages
1,743
Reaction score
3,295
Location
Waterford
Vehicles
Grabber Blue First Edition
Occupation
Electrician
Country flag
Only if you link the fob to the profile.
Then you Are missing out on having the car set itself for you as you get into it. I know that’s not the end of the world, but it’s nice when it works right.
Sponsored

 

EELinneman

Well-Known Member
First Name
Eric
Joined
May 4, 2021
Threads
92
Messages
1,394
Reaction score
2,290
Location
Littleton, CO
Vehicles
Mustang Mach-E GT Performance Edition
Occupation
Sr. Dir Cloud & Projects
Country flag
Thanks to ctmars02 for posting about this GT at a dealership. I called, ran some numbers and 2 days later they delivered it to my house. Was here about 10 minutes and he was on his way. Tim Short Ford in Hazard, KY was fantastic to deal with. And they gave me two key fobs, which I have been trying to get on the FE for months.

I have had my First Edition since April, and have loved it. Except PaaK has NEVER worked. Simply wouldn't connect. Not with my Android or wife's iPhone. Or even with a new phone I just got last week. Dealership has been terrible. Ford corporate has been terrible. Customer service has by far been the worse I have ever dealt with. I won't go into it all, I have wasted several days off and hours at home trying to get it to work. I had an appointment tomorrow to drop it of so they could trouble shoot it again, after literally telling me that they have no idea what to do. And only on key FOB, refusing to give me another. The fact that PaaK works now on the first attempt proves it was the actual vehicle to me. It's in the service history, and I told new dealership about it, hopefully they fix it before they sell it again or it will drive the next person crazy too.

I took a hit selling it for this GT, but I did get another $7500 credit. I was just so over that damn FE, I wanted rid of it. I shouldn't reward Ford with another purchase, but I really did love my FE other than the PaaK and customer service.

But as I said, the frunk button works also. Which is also huge for me. I will actually use it now, before it was too annoying to reach in and double pull, walk back to the front and put a bag in there. New MRR rims should be here next week. I am just so relieved to get rid of that FE. Looks of the GT are better too. Wish it had the metal pedals like the FE had, but oh well.

PIcs of the two before he drove it away, and that the frunk button isn't greyed out.

FE GT.jpg




Frunk.jpg
Fallguy,

It sounds like you ended up with a car you really like, did well enough on the deal to be satisfied and now have a new bit of fun to enjoy! Win-win-win!
 

BMT1071

Well-Known Member
First Name
Mike
Joined
Mar 21, 2021
Threads
61
Messages
3,102
Reaction score
4,255
Location
Glendale, AZ
Vehicles
21 MME SR RWD, 23 MME GTPE
Occupation
Machine Control Specialist
Country flag
Then you Are missing out on having the car set itself for you as you get into it. I know that’s not the end of the world, but it’s nice when it works right.
The setting doesn't occur until I press the Start button. Until then the seat is in the easy exit position it was in when I got out. It is true that if I didn't have the fob linked I would have to press 1 additional button.
 

Frankie

Banned
Banned
Joined
Nov 17, 2019
Threads
3
Messages
517
Reaction score
730
Location
Nevada
Vehicles
2021 MUSTANG MACH-E GTPE
Country flag
You know you can buy a Dragy for $159 and Amazon will have it in your mailbox in two days.
 


RedStallion

Banned
Banned
Joined
Mar 9, 2021
Threads
50
Messages
1,394
Reaction score
1,763
Location
People's Republic of California
Vehicles
Mach-E, et al
Country flag
I friend uses it with his bmw and never had an issue, it uses NFC rather than bluetooth note this is a USA BMW and he uses his apple watch (can also use iphone), BMW Europe also offered phone as key at the start it was android only, one of those LOL where bmw only supported apple car play for the infotainment but you needed android for the phone as key, not sure if this is still the case.

Hyundai & Kia are also supposed to offer and app that also uses NFC but I have no experience of that so can't comment on how well it works.

As Lincoln also offer a phone as key app it will be interesting to see if that is as buggy with the models that support it.
NFC requires close proximity, it's a glorified RFID. It's not anything like PAAK.
 

Murse-In-Airy

Well-Known Member
First Name
Rod
Joined
Mar 5, 2021
Threads
74
Messages
3,403
Reaction score
7,646
Location
Chaumont, NY
Vehicles
Mach-E ER AWD
Occupation
Nurse
Country flag
Too much negativity here. Better question is what color was the FE and where is it for sale now?
 

IMDIDOC

Well-Known Member
First Name
Alex
Joined
Apr 26, 2021
Threads
20
Messages
227
Reaction score
222
Location
Buffalo NY
Vehicles
2021 Mach-E FE, 1970 Z-28 RS Original Owner
Occupation
Optometrist
Country flag
I got 48k trade for it, 7400 miles. Had a very small fender bender, cost $800 to fix but record showed a wreck. Not sure how much that took off. Another $7500 rebate though.

Only driven the GT once so far. It is much, much faster. You can feel it in your gut when taking off. Software seems a bit different too, the volume notification is different on the screen, few other small differences. Probably just a newer version as it's a new build.

I always wanted a GT, but found the FE in April. GT's being delayed like every other vehicle it seems, I didn't want to wait. Snatched up the FE. I much prefer the color of the GT too. Styling is better to me also, front looks much better.

As I've said before, I could have delt with the PaaK problems, if Ford cared at all. They broke promise after promise. Lied time and time again. By far the worst customer service ever. Dealership and corporate. All I really wanted was for them to care and try to help me. Refused to give me a second key fob. We have multiple drivers in the house, having to rearrange cars sometimes. One key is a pain. I shouldn't have to buy another. And for a time finding another fob was very difficult.

PaaK is a huge feature they push. I paid for it. You can't roll down/up the windows with fob. Or remote open the frunk. I never used it because it's annoying to reach in and double pull the latch, then go back up front. There are many advantages to PaaK over the fob.

I realize my experience was an outlier. Something was wrong with the vehicle. I have a right to be upset it didn't work, and I got treated like shit. I didn't come on here and relentlessly complain, making thread after thread. I actually said a few weeks ago, I loved my FE and was 95% happy with it. Almost every time people have an issue and post about their vehicle, part of what this forum is for, they get flamed. People blinded and can't see any other perspective. Being accused of being a troll because I don't have an avatar with a car Pic in it, is simply idiotic. But that's where we are here.

Bleeding edge software/hardware has issues. I've been building gaming computers for 25 years. Plenty of times things didn't work right. I expected things to not be 100% perfect. What I wanted was just basic customer service while things got worked out. Something that should be standard.

That's all I'm saying about PaaK in this thread. Don't like that I wasn't happy with a promised feature and terrible customer service? Oh well, get over it. Go argue in other dedicated PaaK threads.

Typed this on my phone, probably errors but I'm not going back to proof read.
I understand. This is especially true when you consider this is an expensive purchase. You expect things to work as advertised, and if not, a sympathetic ear to give you hope that things will get better "down the road". I think some dealers are better at customer support than others. Mine lets me discuss things with the certified tech not just the service writer.
 

ctmars02

Active Member
Joined
Apr 20, 2021
Threads
3
Messages
33
Reaction score
90
Location
USA
Vehicles
87 GT, 96 Cobra, reservation for Mach-E GT
Country flag
Too much negativity here. Better question is what color was the FE and where is it for sale now?
Tim Short Ford, Hazard, KY. Let me know if interested
 
Last edited:

timbop

Well-Known Member
First Name
Tim
Joined
Jan 3, 2020
Threads
63
Messages
6,741
Reaction score
13,783
Location
New Jersey
Vehicles
Solar powered 2021 MME ER RWD & 2022 Corsair PHEV
Occupation
Software Engineer
Country flag
Tim from another Tim...leave the PO alone...everyone deals with things differently. You should consider apologizing. Just saying...
EVERY day people complain about PAAK not working, including those who say they've been stranded. My statement applies to everyone who is deeply frustrated with PAAK and is letting that ruin their view of their purchase of an otherwise pretty great car.

My suggestion is to "let it go" and move on with their life instead of obsessing about what amounts to a pretty minor feature.

@fallguy if I laid it on too thick or harshed your buzz, I apologize.
 

skiingj

Well-Known Member
First Name
John
Joined
Jun 19, 2021
Threads
19
Messages
563
Reaction score
369
Location
Roseville, California
Vehicles
Mach-E Premium
Country flag
EVERY day people complain about PAAK not working, including those who say they've been stranded. My statement applies to everyone who is deeply frustrated with PAAK and is letting that ruin their view of their purchase of an otherwise pretty great car.

My suggestion is to "let it go" and move on with their life instead of obsessing about what amounts to a pretty minor feature.

@fallguy if I laid it on too thick or harshed your buzz, I apologize.
Paak would be a minor annoyance if we received two fobs. If Paak was minor I shouldn't have such a difficult time entering or starting my car. Minor would be when you are told 'no key detected' when driving, not a complete failure of access or drivability.

If GTs are coming with two fobs and/or significant improvements under the hood I'm jealous and frustrated that Ford can't fix the bugs for current owners first.

...back to regular scheduled programing. The GT sounds awesome, so jealous. Sounds like a great sale on the FE.
 

blink

Well-Known Member
Joined
May 8, 2021
Threads
3
Messages
133
Reaction score
146
Location
Norway
Vehicles
Rapid Red MME+
Ive wanted to see mach e and mach e gt side by side. Hope more will provide pictures like this. Still cant decide which one I like better in terms of appearance. Im getting the standard one soon, so I kinda hope Ill end up liking that more ?
 

MachoHulkWarrior

Well-Known Member
Joined
Aug 1, 2021
Threads
6
Messages
49
Reaction score
64
Location
Michigan
Vehicles
Toyota Camery
Country flag
EVERY day people complain about PAAK not working, including those who say they've been stranded. My statement applies to everyone who is deeply frustrated with PAAK and is letting that ruin their view of their purchase of an otherwise pretty great car.
@fallguy if I laid it on too thick or harshed your buzz, I apologize.
I think the fact of the matter is, when people shell out $60k for a vehicle, you'd expect it to work as advertised - especially when you're, you know, trying to start your vehicle. It's laughable. "Settling" for faults in a brand new car gives Ford zero incentive to fix this sh*t.
 

Addos

Well-Known Member
First Name
Bradley
Joined
Mar 15, 2021
Threads
2
Messages
118
Reaction score
131
Location
Raleigh, NC
Vehicles
2021 Grabber Blue First Edition Mustang Mach E AWD
Country flag
Well, first of all. All of this sounds like it is coming with the OTA update (PaaK issues, frunk button in fordpass, etc). Second, how are people getting stranded when you literally setup a pin to enter the door of the car, and a password you can type into the center panel to start the vehicle? I've had PaaK fail, but never been stranded.
Sponsored

 
 




Top