Reservation to customer order/deposit conversion detailed for dealers

pbojanoski

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Interesting. I was still hoping to have some details on options before May.

Thanks for the info!
 

Mach Dad

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I wonder how this process will work with AXZ plan pricing. Will it be part of the system or some negotiation with the dealer after the fact.
 
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I wonder how this process will work with AXZ plan pricing. Will it be part of the system or some negotiation with the dealer after the fact.
I think price negotiation is after the order process. The customer sales price is irrelevant to the factory when building the vehicles. The price is negotiated between the customer and dealer.
 

Mach Dad

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I think price negotiation is after the order process. The customer sales price is irrelevant to the factory when building the vehicles. The price is negotiated between the customer and dealer.
Looks like they are requiring a deposit. Not sure if its refundable or not, but that could be a wrinkle people need to anticipate. What if the dealer plans to charge an ADM?

When Tesla takes an online order can the price upon delivery change? Not asking you specifically. When does Tesla lock in a price?
 

Nak

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Looks like they are requiring a deposit. Not sure if its refundable or not, but that could be a wrinkle people need to anticipate. What if the dealer plans to charge an ADM?

When Tesla takes an online order can the price upon delivery change? Not asking you specifically. When does Tesla lock in a price?
I think the order agreement on pre-orders leaves wiggle room for Tesla, but they have never used it. In fact, the many of the Y pre-orders were upgraded at no additional cost to the buyer. (Due to the version not ending up being produced as pre-ordered.) Mainly upgraded interiors and wheels.

As far as wiggle room on the price, I'm not certain about that either. It kind of looks that way on the agreement, but I'm not a lawyer. I think it's mainly used for avoiding lawsuits if the exact options ordered don't make it to production. Give the litigious nature of our society, you know there would be some worm sue because they gave him the premium interior instead of the semi-premium interior.
 

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Looks like they are requiring a deposit. Not sure if its refundable or not, but that could be a wrinkle people need to anticipate. What if the dealer plans to charge an ADM?

When Tesla takes an online order can the price upon delivery change? Not asking you specifically. When does Tesla lock in a price?
According to my dealer, though not in writing, he said deposit right up to the time of delivery is refundable. I'm not sure how reliable this info is.
 

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Here's hoping all the craziness going on due to COVID-19 leads to little to no ADM attempts from dealers. That and hopefully there will be a spot for an AXZ code in the system, it would make sense to plan for that, though anything is possible.
The screenshots do mention "Dealer Price" so one would think we'll be shown whatever the dealer has set (preferably MSRP or AXZ) and we don't have to do much haggling over this.
 

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I wonder how this process will work with AXZ plan pricing. Will it be part of the system or some negotiation with the dealer after the fact.
I had a similar concern but more so since I purchased the 100 shares last month to qualify for X plan pricing. I know the holding period is 6 months and was counting on the X-plan PIN being needed upon delivery or finalization of the sale towards the end of the year. I did email Ford AXZ for info but just got the standard 6 months holding and instructions for requesting. I realize I could do MCA but didn’t want to sink any more cash into this without solid info and plans. Hopefully they won’t need the PIN until later.
 

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It's hard to read the blurry, low-res text. I think this is the last sentence of the "Ford.com Reservations -- Customer Journey" page (in the fourth screenshot of the original post):

Customers can make changes to their reservations online before ordering by clicking on "Make Changes to Vehicle" at the bottom of the screen.
This is what we've been told all along (by Ford, anyway... I know some dealers have said otherwise). I just thought it was reassuring to see that in print. Even though "actual screens may look different." ;)

And ok, yeah, I'm starving for new details here, but look closely at the second image where it shows an example of what a customer will see. It says "John -- It's Time To Power Up Your New Mustang Mach-E Select" and then to the right, that's an image of a First Edition. OK fine, example screen, blah blah blah... Under the First Edition photo, it says in green text, "New enhancements available." WHAT ARE THE NEW ENHANCEMENTS!? 😧
 
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