E-questrian
Member
- First Name
- Dawn
- Joined
- Jun 9, 2021
- Threads
- 2
- Messages
- 17
- Reaction score
- 26
- Location
- Canada
- Vehicles
- MachE
- Thread starter
- #1
89 days later - I have my pony back. Ford came through. The original issue was a detached capacitor. Lessons I learned - charging the 12v battery may have allowed the car to be put in neutral instead of dragged on bed. I’ve heard lots on tow points, not sure though that I could direct a tow truck.
The blame game between the tow companies could happen because no inspection was carried out between tows. The dealership that I was first towed to did not have the equipment to lift the MachE. A big shout out to John ’JW’ Weschler, asst Service Manager at Sarasota Ford, for keeping me regularly informed and helping me navigate. Thanks to this forum for supportive comments and education. And yes - I would recommend Ford to a friend.
Original story:
”Pull over Safely” came up on the dash, so we pulled over to side of highway and called Ford Road Side Assitance. A tow truck was dispatched. Car was dragged on to tow bed with a winch. The first winch snapped. The Ford dealership I was towed to had never worked on an electric car. We were halfway between our home in Canada and our winter place in Florida. On the recommendation of Ford Customer Care, they arranged to have the car transported down to a dealership in Florida. The tow company hooked into the battery rail and damaged the batteries. $28,000 repair bill. Now Ford customer care tells me I have to deal with Agero- claims for Road Side Assistance, that it’s not Ford. Agero denies the claim because it can’t be proven that it was the tow company’a fault it could have happened when the car was transported to Florida. Ford says it’s not their fault. My insurance company says it’s not claimable through them. So I am left finding lawyers in both the US and Canada to deal with this. Then I am sent a survey asking if I would refer Ford to a friend!
The blame game between the tow companies could happen because no inspection was carried out between tows. The dealership that I was first towed to did not have the equipment to lift the MachE. A big shout out to John ’JW’ Weschler, asst Service Manager at Sarasota Ford, for keeping me regularly informed and helping me navigate. Thanks to this forum for supportive comments and education. And yes - I would recommend Ford to a friend.
Original story:
”Pull over Safely” came up on the dash, so we pulled over to side of highway and called Ford Road Side Assitance. A tow truck was dispatched. Car was dragged on to tow bed with a winch. The first winch snapped. The Ford dealership I was towed to had never worked on an electric car. We were halfway between our home in Canada and our winter place in Florida. On the recommendation of Ford Customer Care, they arranged to have the car transported down to a dealership in Florida. The tow company hooked into the battery rail and damaged the batteries. $28,000 repair bill. Now Ford customer care tells me I have to deal with Agero- claims for Road Side Assistance, that it’s not Ford. Agero denies the claim because it can’t be proven that it was the tow company’a fault it could have happened when the car was transported to Florida. Ford says it’s not their fault. My insurance company says it’s not claimable through them. So I am left finding lawyers in both the US and Canada to deal with this. Then I am sent a survey asking if I would refer Ford to a friend!
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