Safety Recall 22S41 - 2021-2022 Mach E - HVBJB Recall [high voltage battery main contactors may overheat]

[RickMachE]

Many of us have been waiting since July 2021 (there were problems moving us to the 2022). Also interest rates are going up....

If you ordered, your rates are locked as are your incentives. I ordered in May 2021 and picked it up in May 2022 and got my 0.9% for 4 years.

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[RickMachE]

I've had it happen already and there are no warning messages. I parked and came back and it was done.

That's what I meant about a "warning message". Guess it's more of a "death notice".

 

[agoldman]

I think we can say bye bye to any other run of the mill OTA's for the rest of the year while they push these out and watch for results..

 

[RickMachE]

I asked the dealer this already and he said "Unfortunately, the APR is set on the month you take delivery"

The dealer is WRONG. If the rate was a PROMOTIONAL RATE, such as 0% or 0.9%, or if it was part of Ford Options, then it's locked at time of order with all the other incentives.

 

[WSoxFan22]

I asked the dealer this already and he said "Unfortunately, the APR is set on the month you take delivery"

Not true. I can send you my email from my dealer. Your dealer is either lying to you, or he doesn't know.

My dealer originally quoted me the current rates and I mentioned I'd seen the rate of order month honored elsewhere. He said the following:

Good Evening Erik,

You are correct. It took some digging…your vin is price protected to Nov 26, 2021 incentives. The Options APR is 2.7% with a $1000 rebate. I attached the eligibility sheet for you to reference.

Happy to send you the eligibility sheet if that helps you.

 

[tannerk89]

Question is how long will it take these dealerships to properly learn how to remove the battery and replace the parts.

For most dealerships it will be the first time dropping a battery out of an EV.

Honestly, the battery drop should be no problem at all. It’s a few bolts down each side an electrical connection and some coolant lines. Pretty much any experienced mechanic with high voltage safety training should have no issue doing that part. I don’t know what the rest of the fix entails but mechanically this shouldn’t be an issue. Software and rebalancing cells and calibration would be the part where EV specific experience is more needed.

 

[Regulus7]

Not true. I can send you my email from my dealer. Your dealer is either lying to you, or he doesn't know.

My dealer originally quoted me the current rates and I mentioned I'd seen the rate of order month honored elsewhere. He said the following:

Good Evening Erik,

You are correct. It took some digging…your vin is price protected to Nov 26, 2021 incentives. The Options APR is 2.7% with a $1000 rebate. I attached the eligibility sheet for you to reference.

Happy to send you the eligibility sheet if that helps you.

I alsor ordered late November 2021. And I had gotten 2.7% and $2k for the GT. So I hope that is right (I was thinking it was 1.4%, so when he told me 2.7% I assumed it was higher because of 'supposedly' taking delivery in June of 2022). Ok. So then when EVENTUALLY I get the recall fixed and I take delivery, even if its August or September of 2022 I should still get the same 2.7% and $2000. But if you can email the eligibility sheet, it would be good to have it just in case... thx!

 

[Blue highway]

I think what you may be missing is that there are posters here with actual inside knowledge... I am glad they are here and that they participate... and they are not guessing like you and me.

 

[dtbaker61]

Pretty certain the way this plays out is Ford "*HOPES* its a software issue. They will try a software fix that decreases the likelyhood of the *HARDWARE* issue. But at the end of the day this is a mechanical problem (exacerbated by software) that will cost a insane amount to fix all of them. So hail mary is the play. But in case it's not, they have bought themselves a few months to figure it out for sure.

my bet is that any software updates released OTA short term will be designed to reduce heat.... which means REDUCING performance or at least additive loads like motor current or long downhill mountain regen current plus A/C or a more conservative DCFC charge curve when ambient temp is over xxx.... etc.

HVBJB hardware replacement will be gated by parts availability, and probably done 'upon failure' until they have a stockpile of replacements ready.

The long term fix is beefier hardware (main contactors), hopefully plus some improved active cooling of the HVBJB enclosure.

 

[WSoxFan22]

I alsor ordered late November 2021. And I had gotten 2.7% and $2k for the GT. So I hope that is right (I was thinking it was 1.4%, so when he told me 2.7% I assumed it was higher because of 'supposedly' taking delivery in June of 2022). Ok. So then when EVENTUALLY I get the recall fixed and I take delivery, even if its August or September of 2022 I should still get the same 2.7% and $2000. But if you can email the eligibility sheet, it would be good to have it just in case... thx!

I think the GT rates were lower.

 

[Moomin]

how will this affect cars that don’t have a prod date yet? Increase or further delay? I’m 4 months in and was expecting to receive a scheduled date soon for late Aug.

Will I be moved to 2023 models then?

 

[Duchess]

no, not that i can tell... sorry

Ah bummer thanks for looking.

 

[imstriker]

The article on the Verge says Ford confirmed OTA fix or you can have your dealer screw up your car worse:

Ford says the problem can be fixed with an over-the-air software update, which will be issued “next month.” Mustang Mach-E owners can also take their vehicles to a Ford or Lincoln dealership for a more immediate software fix.

 

[Neil4Real]

The article on the Verge says Ford confirmed OTA fix or you can have your dealer screw up your car worse:

Ford says the problem can be fixed with an over-the-air software update, which will be issued “next month.” Mustang Mach-E owners can also take their vehicles to a Ford or Lincoln dealership for a more immediate software fix.

Yeah, but then the same spokesperson quoted in different articles says the remedy will "include" a software update but the notice says parts may also be needed.

"Ford expects to offer a solution for the problem in the third quarter, according to the bulletin. Mustang Mach-E owners will be notified via mail after repair instructions and parts ordering information have been provided to dealers.

Deep said the company’s remedy will include a software update to the vehicle’s “Secondary On-Board Diagnostic Control Module and Battery Energy Control Module.” It will be conducted remotely, or over-the-air. Customers also have the option of taking their vehicle to a Ford dealer."

Those on this forum with insider info have essentially confirmed a part will be need on at least extended range models or, at the very least, GTs.

 

[avboughtmache]

Yes this will take care of the 5 second limit;. You now only get 2 seconds. 5 second problem gone!

I own a GT and what is a 5 second problem?

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