dtbaker61
Well-Known Member
- First Name
- Dan
- Joined
- May 11, 2020
- Threads
- 104
- Messages
- 3,974
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- 3,647
- Location
- santa fe,nm
- Website
- www.envirokarma.org
- Vehicles
- MME (delivered 2/26/21), DIY eMiata BEV
- Occupation
- Solar Sales/install
- Thread starter
- #1
There have been a couple threads lately (post software 'recall'/update OTA) from people that got the error Alert 'Service Vehicle Soon'. (SVS Alert)
I got just such an alert 10/5/22 at 18,165 mi on the OD. I have a Select AWD-SR, so was in a 'lower' risk group, but it did eventually happen. I decided to start this thread to post how things progress knowing that in my case diagnostic code P0ADE(00) was thrown.... which verifies it is a Contactor problem which will require physical HVBJB replacement to actually fix the problem.
The most important things to a speedy resolution are:
- get your Dealership to read the error codes (DTC) as soon as possible, and
- if a DTC indicates a HVBJB replacement is Warranted, make sure the Dealership orders the parts thru the COPIS program... this is the only way to obtain the parts as the regular system will show them as 'backordered' forever.
First, how to verify.... Unfortunately, you MUST get a service appt with your chosen Service Dealership so they can plug in diagnostic equipment, extract and verify the appropriate Diagnostic Codes before they can open an official Case and order the replacement HVBJB. This verification process *could* be done remotely, but most Dealerships are not setup to pull the information OTA. So, if you see the 'Service Vehicle Soon' Alert.... do not delay in making an appointment at the Dealership!
How does it look you ask.... well, like this in my 2021 Select-AWD-SR:
and then in FordPass, you'll see:
and the alert details will show this:
I am PISSED OFF AT @Ford Motor Company for not treating this like a real 'Recall' and allowing Dealers to pre-order the parts and schedule replacements before they actually fail, or at least have ONE HVBJB on hand to service one of their customers coming in with SVS in a timely manner, since all of the 50k+ vehicles are known-to-be-at-risk with first generation HVBJB.
Why? Because I had to take a couple hours to bring my MME in so they can verify the code I can see myself, then I had to wait 3-10 days for the part and limit my work trips out of town for fear of being stranded with a 'Stop Safely Now' somewhere remote and needing an expensive and possibly damaging tow to the Dealership until the part was replaced. Then I had to wait for Service schedule to open up at the Dealership with the one tech they have certified for this work, then I had to bring MME in again for a whole day, or two and possibly three more likely, for the Service to replace the part we all know is bad already.
================================================
Here is the timeline for resolution in my case, and a big tip on how to expedite the ordering:
10/5/22 - SVS Alert appeared on display while driving, and in FordPass
10/6/22 - I pulled DTC code P0ADE(00) from my ODB2 reader with my CarScanner App, which reads in exportable report:
10/7/22 - I drafted and sent a email to my local Dealership GM to encourage him to push on Ford a little for a policy change to enable Dealership to order and inventory at least one HVBJB of each flavor to service customers they sold MMEs to during the Recall eligible period of the first 50k vehicles. This has had no real affect, but maybe if more of us get our Dealerships to write Ford it will get noticed. The email I sent is as follows, and I'd encourage anybody with a VIN eligible to write the something similar to your local Dealership GM:
10/11/22 - first available service date for Dealership to verify DTC. I went in with a copy of the TSB 22-2178 printed out to make sure that they would know the DTC P0ADE indicated a replacement. They verified in less than 20 minutes, and initiated the authorization/order process. First thru the regular Order process, and they were told the part was backordered.... I tried to open a Case with the BEV Team, but that was a slow and painful process.
10/12/22 I found out that the best way to expedite the Order is to make sure the Dealership knows they have to order the part thru their 'COPIS' program. This resulted in the Order for the part being accepted same day, and shipped with 'expedited' delivery to my Dealership. I am still waiting for confirmation from the 'Case Manager' 4 days later.... So, I would suggest you don't waste your time on hold with Customer service. Just make sure your Dealership orders the HVBJB thru the COPIS process.
While waiting for the part, I noticed that once the SVS Alert pops up, something in the 'Software Recall Update' not only logs the Alert and codes, but it also clamps down on max output Power. My AWD Select SR had max output of 200 kW, and now post-SVS max output is 125 kW. Presumably this will prevent the issue from progressing to full stop SSN.... But its a lot less fun to drive, and very worrisome not knowing if I'll make it until Part arrives. I ended up driving several hundred miles between Alert and when I brought my MME in for replacement. so.... chances of outright failure moving to SSN are minimized by the power limiting once the SVS Alert kicks in.
10/18/22 - the replacement HVBJB arrived, and Service was scheduled to start. Since this is the first one my Dealership is doing, they are estimating 2 days in the shop rather than the Ford allocated 6 hour service; and they were nice enough to set me up with a Loaner until they finished. I'd imagine after they do a couple, it will go faster. The work ended up taking 3 days as the certified tech was not available to work on my MME full-time.
10/21/22 - picked up my MME.... new HVBJB installed, and everything back to 'normal' 10 days after the Dealership verified the DTC.
I am still PISSED OFF @Ford Motor Company that my Dealerships can't have at least one HVBJB sitting in Service Inventory. I *could* have avoided 2 trips to the Dealership and the stress of the wait for the Part to arrive.
The better way @Ford Motor Company could handle this is:
- Ford corporate should allow/enable pre-order and ship at least one replacement HVBJB to Dealerships that are trained and certified to do this Service so they can have at least one replacement part on hand to service each of the (3) models they sold in 2021-22 period subject to recall. Most Dealerships allow Corporate to manage their Inventory, so Corporate just has to change their Policy to pre-stock the parts at Certified EV Dealerships.
- to allow remote read/verification of DTC either with remote FDRS read from corporate, or FordPass, or Customer to enable Dealership to initiate order of replacement HVBJB if they don't already have one in stock.
- revise and re-issue TSB 22-2178 to clarify to Dealerships that ordering thru COPIS more effective and timely than having the Customer struggle thru the Corporate Customer Service swamp to initiate a 'case'.
I got just such an alert 10/5/22 at 18,165 mi on the OD. I have a Select AWD-SR, so was in a 'lower' risk group, but it did eventually happen. I decided to start this thread to post how things progress knowing that in my case diagnostic code P0ADE(00) was thrown.... which verifies it is a Contactor problem which will require physical HVBJB replacement to actually fix the problem.
The most important things to a speedy resolution are:
- get your Dealership to read the error codes (DTC) as soon as possible, and
- if a DTC indicates a HVBJB replacement is Warranted, make sure the Dealership orders the parts thru the COPIS program... this is the only way to obtain the parts as the regular system will show them as 'backordered' forever.
First, how to verify.... Unfortunately, you MUST get a service appt with your chosen Service Dealership so they can plug in diagnostic equipment, extract and verify the appropriate Diagnostic Codes before they can open an official Case and order the replacement HVBJB. This verification process *could* be done remotely, but most Dealerships are not setup to pull the information OTA. So, if you see the 'Service Vehicle Soon' Alert.... do not delay in making an appointment at the Dealership!
How does it look you ask.... well, like this in my 2021 Select-AWD-SR:
and then in FordPass, you'll see:
and the alert details will show this:
I am PISSED OFF AT @Ford Motor Company for not treating this like a real 'Recall' and allowing Dealers to pre-order the parts and schedule replacements before they actually fail, or at least have ONE HVBJB on hand to service one of their customers coming in with SVS in a timely manner, since all of the 50k+ vehicles are known-to-be-at-risk with first generation HVBJB.
Why? Because I had to take a couple hours to bring my MME in so they can verify the code I can see myself, then I had to wait 3-10 days for the part and limit my work trips out of town for fear of being stranded with a 'Stop Safely Now' somewhere remote and needing an expensive and possibly damaging tow to the Dealership until the part was replaced. Then I had to wait for Service schedule to open up at the Dealership with the one tech they have certified for this work, then I had to bring MME in again for a whole day, or two and possibly three more likely, for the Service to replace the part we all know is bad already.
================================================
Here is the timeline for resolution in my case, and a big tip on how to expedite the ordering:
10/5/22 - SVS Alert appeared on display while driving, and in FordPass
10/6/22 - I pulled DTC code P0ADE(00) from my ODB2 reader with my CarScanner App, which reads in exportable report:
P0ADE(00)
Raw code: 0ADE00
ECU: 7EC
Status: Test failed, Test failed (current drive cycle), Pending, Confirmed, Test failed since last DTC clear, Warning indicator requested
OBDII: Hybrid battery positive contactor - control circuit range/performance
This code verifies the need for a replacement HVBJB, so I emailed this report to my dealer, and they were understanding and apologetic, but said " we have to generate the ODB2 report here in the shop with FDRS to initiate the warranty service before we can even order the part.... and next Tuesday is first available time to get you in to verify the DTC code." ..... so I made the appt ASAP. This is a good opportunity to really get to know your Dealership Service team, and try to expedite the appointment since you have a legitimate problem that *could* leave you stranded and require an expensive tow to the nearest Dealership.10/7/22 - I drafted and sent a email to my local Dealership GM to encourage him to push on Ford a little for a policy change to enable Dealership to order and inventory at least one HVBJB of each flavor to service customers they sold MMEs to during the Recall eligible period of the first 50k vehicles. This has had no real affect, but maybe if more of us get our Dealerships to write Ford it will get noticed. The email I sent is as follows, and I'd encourage anybody with a VIN eligible to write the something similar to your local Dealership GM:
Dear GM at _________ Ford ,
I am really enjoying the MME you sold me _____. However, since I am in the first 50k produced, I am very concerned about the eventuality of needing the HVBJB replaced since it is a known failure part and has a re-designed version available to correct the flaw.
I understand that your Service team is currently operating within current Policy, apparently set by Ford Corporate, that prevents you from stocking any of the actual HVJBJ replacement parts ( think there are 2 part models, one for GTs and one for non-GT ). My Issue is that the delay in ordering the replacement part (for a known recall) puts the resolution of the issue several weeks down the road once the diagnostic codes verifying a failed unit are available. In the meantime I feel like I am driving a time bomb that could die at any moment and leave me stranded....
So, I wanted to suggest that this specific Recall procedure would serve your Customers better, reduce 'emergency costs' to cover tows and rentals to Ford, and greatly enhance Dealership and Ford reputation with a small but important change in Policy. I am hoping you can request a Policy change to Ford corporate to enable Service dept to stock at least one HVBJB of each flavor..... along the lines of:
Dealerships intending to move forward with continued EV Sales and Service and having sold Mach-es during the Recall period (the first 50k Mach-e produced) applicable for HVBJB replacement are eligible to order and stock one HVBJB unit of each type to be held in Service Inventory to be used for authorized replacement per Recall procedure upon verification of appropriate diagnostic codes recorded with FDRS.
Since Ford is asking Dealerships to Pony up $1M for chargers if they want to continue to sell and service EVs, can you ask them to allow you to stock at least one HVBJB to have on hand to better serve the Owners you have already sold to? Especially knowing that these parts are required to actually fix a KNOWN recall? It's not a matter of if, its just a matter of when they will fail and how well you can handle it.
10/11/22 - first available service date for Dealership to verify DTC. I went in with a copy of the TSB 22-2178 printed out to make sure that they would know the DTC P0ADE indicated a replacement. They verified in less than 20 minutes, and initiated the authorization/order process. First thru the regular Order process, and they were told the part was backordered.... I tried to open a Case with the BEV Team, but that was a slow and painful process.
10/12/22 I found out that the best way to expedite the Order is to make sure the Dealership knows they have to order the part thru their 'COPIS' program. This resulted in the Order for the part being accepted same day, and shipped with 'expedited' delivery to my Dealership. I am still waiting for confirmation from the 'Case Manager' 4 days later.... So, I would suggest you don't waste your time on hold with Customer service. Just make sure your Dealership orders the HVBJB thru the COPIS process.
While waiting for the part, I noticed that once the SVS Alert pops up, something in the 'Software Recall Update' not only logs the Alert and codes, but it also clamps down on max output Power. My AWD Select SR had max output of 200 kW, and now post-SVS max output is 125 kW. Presumably this will prevent the issue from progressing to full stop SSN.... But its a lot less fun to drive, and very worrisome not knowing if I'll make it until Part arrives. I ended up driving several hundred miles between Alert and when I brought my MME in for replacement. so.... chances of outright failure moving to SSN are minimized by the power limiting once the SVS Alert kicks in.
10/18/22 - the replacement HVBJB arrived, and Service was scheduled to start. Since this is the first one my Dealership is doing, they are estimating 2 days in the shop rather than the Ford allocated 6 hour service; and they were nice enough to set me up with a Loaner until they finished. I'd imagine after they do a couple, it will go faster. The work ended up taking 3 days as the certified tech was not available to work on my MME full-time.
10/21/22 - picked up my MME.... new HVBJB installed, and everything back to 'normal' 10 days after the Dealership verified the DTC.
I am still PISSED OFF @Ford Motor Company that my Dealerships can't have at least one HVBJB sitting in Service Inventory. I *could* have avoided 2 trips to the Dealership and the stress of the wait for the Part to arrive.
The better way @Ford Motor Company could handle this is:
- Ford corporate should allow/enable pre-order and ship at least one replacement HVBJB to Dealerships that are trained and certified to do this Service so they can have at least one replacement part on hand to service each of the (3) models they sold in 2021-22 period subject to recall. Most Dealerships allow Corporate to manage their Inventory, so Corporate just has to change their Policy to pre-stock the parts at Certified EV Dealerships.
- to allow remote read/verification of DTC either with remote FDRS read from corporate, or FordPass, or Customer to enable Dealership to initiate order of replacement HVBJB if they don't already have one in stock.
- revise and re-issue TSB 22-2178 to clarify to Dealerships that ordering thru COPIS more effective and timely than having the Customer struggle thru the Corporate Customer Service swamp to initiate a 'case'.
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