SM 49810 - Buzz Noise From The Instrument Panel Cluster (IPC)

Do you notice your IPC buzz?


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ERIC8585

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If you want to hear a truly awful noise watch this video of this souped up mach e

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Kamuelaflyer

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Oh believe me, I will still argue anyone who implies ”its normal”, both new people who come here and Ford executives if I get to speak to them.
You just don’t read well do you? It’s normal for these parts doesn’t imply acceptability. Somehow you just don’t get it.

You're not accomplishing anything complaining here. File a lemon law claim or see an attorney.
 

Chudsaviet

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You just don’t read well do you? It’s normal for these parts doesn’t imply acceptability. Somehow you just don’t get it.

You're not accomplishing anything complaining here. File a lemon law claim or see an attorney.
1) ”It’s normal for these parts doesn’t imply acceptability.” - but it does imply.
2) Stop telling me what to do. https://psychcentral.com/blog/imperfect/2020/02/its-time-to-stop-giving-unsolicited-advice
 

SteveUk

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I have also just received my car and I can hear the buzz when parked up.

If it was 'normal' then the main Ipad size screen would also emit it and also would be classed as 'normal'. I find it unacceptable for a car of this price and in this league.
 
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gafear

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I haven't heard back from Customer Service after escalating the issue. My plan B is to annoy the dealership and take the car there every week until Ford does something about it
 


ERIC8585

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I have also just received my car and I can hear the buzz when parked up.

If it was 'normal' then the main Ipad size screen would also emit it and also would be classed as 'normal'. I find it unacceptable for a car of this price and in this league.
No because it's not the same hardware as the main screen.
 

CHeil402

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Did they happen to mention anything about the extremely slow phone charging speed with the wireless charger? Would be nice to actually place it down, get a charge, and not run out of battery while using Android auto! I have been plugging my phone in, which is annoying!
I haven't had an issue with this, but I know the performance of wireless charging drops off pretty quickly with larger distances / misalignment. Since there is already the stock rubber mat on top of the charger if your phone has a case on it that can build up enough of a gap above the actual charger. If you have a case, try removing it and seeing if the charge rate improves.
 

ERIC8585

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I haven't had an issue with this, but I know the performance of wireless charging drops off pretty quickly with larger distances / misalignment. Since there is already the stock rubber mat on top of the charger if your phone has a case on it that can build up enough of a gap above the actual charger. If you have a case, try removing it and seeing if the charge rate improves.
It also won't charge very fast if you have android auto and other stuff running.
 

mpshizzle

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Has anyone documented via video what this noise sounds like?

I feel like that may help everyone get on the same page here. On mine, I personally hear a buzzing sound only when the car ac is off, radio is off and I'm parked in a garage. So I'm curious if it's the same sound but louder, or if it's just something totally different
 

Chudsaviet

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Has anyone documented via video what this noise sounds like?

I feel like that may help everyone get on the same page here. On mine, I personally hear a buzzing sound only when the car ac is off, radio is off and I'm parked in a garage. So I'm curious if it's the same sound but louder, or if it's just something totally different
Of course. Please note that the first video is louder than in real life.

 

Mirak

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There's always going to be cheap parts in everything. Most of the Tesla interior looks cheap. The gear and volume selectors in the Mach E look and feel cheap. Does that mean they're defective?
What makes it defective / inadequate / wrong - whatever word you want to use (it doesn’t matter) is that a screen shouldn’t buzz like that in a $60,000 car. It isn’t acceptable. Ford knows it isn’t acceptable, and it won’t be there in the 2022 model. So again, the only question is whether we can get Ford to warranty ours once they have a non-buzzing screen - a point I think you agree with.
 

SteveUk

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What makes it defective / inadequate / wrong - whatever word you want to use (it doesn’t matter) is that a screen shouldn’t buzz like that in a $60,000 car. It isn’t acceptable. Ford knows it isn’t acceptable, and it won’t be there in the 2022 model. So again, the only question is whether we can get Ford to warranty ours once they have a non-buzzing screen - a point I think you agree with.
The other screen doesn't buzz so why should it be acceptable and a non warranty issue if the small screen buzzes!
 

gafear

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I called the customer service, created a case with them. Short summary
- Ford "engineering team" contact the dealership
- Dealership said the noise is aligned with the SSM
- Customer service contacted me and said they cannot do anything for now, when I mentioned that other Mach-Es do not have this noise the customer service replied that there is no guarantee that they won't have in the future (WTF?)
- Customer service suggested that I take the car for a second dealership opinion (I'm taking it on Wednesday)

@Ford Motor Company

I'll probably file a Lemon Law claim.. this is just not acceptable
 
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RyZt

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when I mentioned that other Mach-Es do not have this noise
Different people have different opinions. It's your car and your time, so it's your decision.

But I (and many people here) believe that every Mach E has the noise. So there's no point trying to get it fixed right now.
 

gafear

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I should have been clearer. I drove another Mach-E this weekend that did not have the noise
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