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Some Ford dealers are still uninformed on Mach-E charging; hampering EV adoption

jlauro

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I am cutting them some slack right now. What is inexcusable though is misinformation. Don't tell a customer they can install a DCFC in their home. Don't tell them you can use a SuperCharger. Better to say "I don't know" and I will have someone get back to you. Misinformation is the WORST possible PR for Ford and its dealer network.
That's not wrong about installing a DCFC in their home.... little besides price is stopping anyone from installing a DCFC at home...

You just have to manage expectations. Don't expect it to come in under $40k by the time you get your electrical system upgrade with dedicated transformer, etc, and probably closer to $100k... If lucky with minimal installation needs, you might be able to go cheap with a low-end L3 50kW (as opposed to 150-350kW) for sub $20k installed. The low end DCFC 50kW rate could still charge at over double the top rate of a L2 50A 240V charger).
 

LYTMCQ

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When I test drove the 2013 Model S in Washington DC, the sales/staff person was trained and knowledgeable and answered all the questions I asked.
They'll answer, it's the right answer that can be elusive. The Tesla sales people that get educated by the buyers is legend and all Tesla sells are EV's.

Ford sells 99% ICE vehicles so expecting the sales people to be up on a product that is not available yet and which will be just a few cars at any dealership is not being realistic.
 

jhalkias

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That's not wrong about installing a DCFC in their home.... little besides price is stopping anyone from installing a DCFC at home...

You just have to manage expectations. Don't expect it to come in under $40k by the time you get your electrical system upgrade with dedicated transformer, etc, and probably closer to $100k... If lucky with minimal installation needs, you might be able to go cheap with a low-end L3 50kW (as opposed to 150-350kW) for sub $20k installed. The low end DCFC 50kW rate could still charge at over double the top rate of a L2 50A 240V charger).
I’m hoping that was sarcasm . . .
 

jlauro

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I’m hoping that was sarcasm . . .
Maybe a touch... depends how many digits in the value of you house. (I certainly don't have enough for it to be considered a real option).
 

jhalkias

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Maybe a touch... depends how many digits in the value of you house. (I certainly don't have enough for it to be considered a real option).
Yeah, that would be for the 1%ers. (Or iPace owners).
 

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I received this file from a Ford Dealership in Northern Wisconsin today: Hard to believe someone at these dealerships have at least a basic background in this stuff
 

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Mach-MI

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I received this file from a Ford Dealership in Northern Wisconsin today: Hard to believe someone at these dealerships have at least a basic background in this stuff
What's really baffling is the Detroit to Chicago example in that document ignored the 150 kW EA station in Portage, MI (closer to the halfway point) and suggested Marshall (50 kW). Who writes this nonsense?
 

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...DCFC in their home...

I'll wait until I can get a DCFC with a big battery that is powered by a solar panel or a NEMA 14-50 plug. Maybe I can hook it up to the Chargepoint or Blink network and make some $$$!
 

Billyk24

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I received this file from a Ford Dealership in Northern Wisconsin today: Hard to believe someone at these dealerships have at least a basic background in this stuff
Forgot to mention this literature appears to have been just sent to the dealerships with 8-17-2020 date on it. If you plug in the bottom of the page web link it leads one to a dealer log in site.
 

dbsb3233

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Forgot to mention this literature appears to have been just sent to the dealerships with 8-17-2020 date on it. If you plug in the bottom of the page web link it leads one to a dealer log in site.
They got a little sloppy in those. It's got the updated "21 miles each hour of 32A charge" instead of the original 22, but the original "47 miles in 10 minutes" didn't get updated to 61 in some places.
 

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I received this file from a Ford Dealership in Northern Wisconsin today: Hard to believe someone at these dealerships have at least a basic background in this stuff
Finally a guide that fixes the NEMA 15-50 mistake made elsewhere (this has is right as a 14-50).
 

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so.... after sifting thru the noise on this thread I feel compelled to post a couple simple facts regarding what you may want to do to prepare your home for the arrival of (any) EV. You REALLY just need a simple generic NEMA 14-50 outlet. Otherwise known as an RV or dryer outlet.

adding a 50amp double-pole circuit to your regular household electrical panel is something that ANY electrician can do, presuming you have 2 'slots' available in your panel. If you don't have empty slots, you can have a electrician add a 'sub-panel' to give you some open slots to work with.

what will it cost you ask?
- NEMA 14-50 outlet, interior flush mount matl cost is <$15. exterior weather-proof <$60
- 50amp dp breaker $10-$50 depending on brand of your electrical service panel
- *some* cost for wire/conduit depending where you put the outlet... <$100 most likely
- $100-$300 electrician labor for an hour or two work
- if you don't have 2 available slots, adding a subpanel generally runs $500-$1000 depending where you put it and how many circuits you move around

you *should* get a licensed electrician to do the work as it involves working with 220vAC behind the deadfront on your electrical service, and needs to be done right to avoid risk of fires, voided warranties, or void home insurance coverage from incorrect wire sizing, loose connections, or anything non-code compliant that would fail inspections when you sell your home.

how fast will this charge my EV you ask?

'fast enough' is the most likely answer. ;) level 2 ( 50amps and 220vAC ) pumps around 10-11kw into your batteries after inversion losses x 3 miles /kwhr means you will be recharging at about 30 miles range per hour.... and you DO sleep at night, so there is plenty of time for a full charge of 250miles from dead empty in 8 hours.
 

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so.... after sifting thru the noise on this thread I feel compelled to post a couple simple facts regarding what you may want to do to prepare your home for the arrival of (any) EV. You REALLY just need a simple generic NEMA 14-50 outlet. Otherwise known as an RV or dryer outlet.

adding a 50amp double-pole circuit to your regular household electrical panel is something that ANY electrician can do, presuming you have 2 'slots' available in your panel. If you don't have empty slots, you can have a electrician add a 'sub-panel' to give you some open slots to work with.

what will it cost you ask?
- NEMA 14-50 outlet, interior flush mount matl cost is <$15. exterior weather-proof <$60
- 50amp dp breaker $10-$50 depending on brand of your electrical service panel
- *some* cost for wire/conduit depending where you put the outlet... <$100 most likely
- $100-$300 electrician labor for an hour or two work
- if you don't have 2 available slots, adding a subpanel generally runs $500-$1000 depending where you put it and how many circuits you move around

you *should* get a licensed electrician to do the work as it involves working with 220vAC behind the deadfront on your electrical service, and needs to be done right to avoid risk of fires, voided warranties, or void home insurance coverage from incorrect wire sizing, loose connections, or anything non-code compliant that would fail inspections when you sell your home.

how fast will this charge my EV you ask?

'fast enough' is the most likely answer. ;) level 2 ( 50amps and 220vAC ) pumps around 10-11kw into your batteries after inversion losses x 3 miles /kwhr means you will be recharging at about 30 miles range per hour.... and you DO sleep at night, so there is plenty of time for a full charge of 250miles from dead empty in 8 hours.
You are absolutely correct. If everyone sees an EV as a mobile electrical appliance instead of a "car" then it is easier to understand its energy requirements, and how our lives will be simplified. With the Mach-E you also get a great "fun" benefit and cost savings due to very little or no maintenance. I see old ICEV drivers being bored from the lack of "checking the car" on weekends. Younger drivers will love having a true "mobile computer" that carries them.
 

dtbaker61

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You are absolutely correct. If everyone sees an EV as a mobile electrical appliance instead of a "car" then it is easier to understand its energy requirements, and how our lives will be simplified. With the Mach-E you also get a great "fun" benefit and cost savings due to very little or no maintenance. I see old ICEV drivers being bored from the lack of "checking the car" on weekends. Younger drivers will love having a true "mobile computer" that carries them.
EVs are indeed more than just 'cars'.... shifting motors from ICE to electric enables shift from fossil to renewable energy sources; AND possible double duty as storage devices for enhanced grid stability with household backup or neighborhood micro grids. standard battery onboard quite literally could run my house for DAYS as backup power.

and the Mach-e is more than just another EV. ;) decent pricing, dealership service, AWD available, and 190kw of kick-a$$ fun! But.... a lot less fun than old school ICE to tinker with on the weekends. Just wash'em, and DRIVE. Realistically, we had a lot less to play with once carburators left and electronic everything came in anyway.
 

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My dealer has two MME specialists. One in Fleet sales, one in Internet sales. And maybe their general sales manager as well.
You have to remember that in most dealerships, only 2-3 people know anything about anything. The rest are basically carnies with fewer tattoos it has been that way for a long time and is unlikely to change just because cars are getting more complicated. It's not any better in the service department where a service "advisor" offered to give me a free oil change, once he heard I was going to get a Mach-E.
 



 









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