SoriceConsulting
Well-Known Member
- First Name
- Sal
- Joined
- Oct 10, 2020
- Threads
- 16
- Messages
- 350
- Reaction score
- 374
- Location
- NJ, USA
- Website
- sorice.com
- Vehicles
- 2023 GTPE, Rapid Red
- Occupation
- IT Consultant
- Thread starter
- #1
Sheesh. I placed an 'Order' for my Mach-E on 10/8/2020. Picked a Dealer and paid my $500 deposit (which was forwarded to them). Dealer told me I would (eventually) have to come in and put down a non-refundable deposit to actually order one to my exact specs (which I already specified with Ford?). Told them that I would never order a car prior to seeing/driving, which they totally understood.
Fast forward to today. I get an email from Ford:
Called Ford. They said the dealer had to 'accept' my order, which they won't do until I put down a non-refundable deposit. The dealer said the order/reservation number means 'nothing' and I'd need to place an actual order (with a non-refundable deposit).
So, it seems that even though I've expressed (via a $500 deposit) interest in getting a Mach-E, Ford will be of no help going forward.
'You need to contact the dealer'
So here I am with a kind of 'non-order' order, with an 'order number' that now has morphed into a 'reservation', that the dealer said will do nothing to get me my Mach-E any sooner than walking on the lot when they are there?
What is wrong with this picture - FORD?
I was really excited and looking forward to getting a Mach-E (love the car), but this experience has left me cold. Here I am looking to give Ford over $55,000 for a car and their support has been, to put it kindly, dismal.
I would expect that my $500 deposit would at least get me a 'place in line' so that when they start rolling off the line I can get one sooner than the average walk-in customer. Apparently that is not the case.
Will probably just cancel my 'order', as it seems to do me no good. Better off just waiting and walking in off the street when they are at the dealers.
Anyone else experience this?
Fast forward to today. I get an email from Ford:
Called Ford. They said the dealer had to 'accept' my order, which they won't do until I put down a non-refundable deposit. The dealer said the order/reservation number means 'nothing' and I'd need to place an actual order (with a non-refundable deposit).
So, it seems that even though I've expressed (via a $500 deposit) interest in getting a Mach-E, Ford will be of no help going forward.
'You need to contact the dealer'
So here I am with a kind of 'non-order' order, with an 'order number' that now has morphed into a 'reservation', that the dealer said will do nothing to get me my Mach-E any sooner than walking on the lot when they are there?
What is wrong with this picture - FORD?
I was really excited and looking forward to getting a Mach-E (love the car), but this experience has left me cold. Here I am looking to give Ford over $55,000 for a car and their support has been, to put it kindly, dismal.
I would expect that my $500 deposit would at least get me a 'place in line' so that when they start rolling off the line I can get one sooner than the average walk-in customer. Apparently that is not the case.
Will probably just cancel my 'order', as it seems to do me no good. Better off just waiting and walking in off the street when they are at the dealers.
Anyone else experience this?
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