SSM 50383 - Over-The-Air (OTA) Failed Message In The Center Touchscreen / SYNC Software Does Not Download From The USB

breeves002

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This is the first SSM in over a month.
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SSM 50383 - 10 Jan 2022 - 2021 F-150/Mustang Mach-E - Over-The-Air (OTA) Failed Message In The Center Touchscreen / SYNC Software Does Not Download From The USB

Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle’s center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern.Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to beupdated via the FDRS. Monitor OASIS for updates.
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sockmeister

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This is the first SSM in over a month.
-----

SSM 50383 - 10 Jan 2022 - 2021 F-150/Mustang Mach-E - Over-The-Air (OTA) Failed Message In The Center Touchscreen / SYNC Software Does Not Download From The USB

Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle’s center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern.Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to beupdated via the FDRS. Monitor OASIS for updates.
Wondering if this is related to the failed and stuck 1.7.1 update cars.
 

Logal727

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This is the first SSM in over a month.
-----

SSM 50383 - 10 Jan 2022 - 2021 F-150/Mustang Mach-E - Over-The-Air (OTA) Failed Message In The Center Touchscreen / SYNC Software Does Not Download From The USB

Some 2021 F-150/Mustang Mach-E vehicles may display OTA Update Not Successful messages on the vehicle’s center touchscreen. Also, when a software update is being performed on the accessory protocol interface module (APIM) using the FDRS, the center touchscreen may not indicate the APIM software is downloading when plugging a USB drive into the vehicle. This may be due to an APIM software concern.Inform customers that Ford is currently working on a solution for this condition that is to be released via the Ford Diagnosis and Repair System (FDRS) in February 2022. Inform the customer that they can continue to drive the vehicle and only need to schedule a follow-up appointment if they are still experiencing the OTA Update Not Successful message in March 2022 or if the APIM is not able to beupdated via the FDRS. Monitor OASIS for updates.
This makes it sounds like it can be resolved without a dealer interaction unless it's still happening in March?
 
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breeves002

breeves002

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This makes it sounds like it can be resolved without a dealer interaction unless it's still happening in March?
Yes this is just a notice to dealers not to schedule service for people calling about this issue I believe. Until March that is.
 

benk016

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This makes it sounds like it can be resolved without a dealer interaction unless it's still happening in March?
Most likely another OTA to replace the bad one which possibly planned for February. And if its still stuck after that, then it will need a dealer to resolve.
 


cmtaylor963

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I guess I get to wait until April for my next update since mine failed? ??
 

methorian

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Wonder if this means I won't be getting 2.3.0 anytime soon then...

Ford Mustang Mach-E SSM 50383 - Over-The-Air (OTA) Failed Message In The Center Touchscreen / SYNC Software Does Not Download From The USB IMG_1575.JPG
 
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breeves002

breeves002

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