SSM 51228 - Inoperative FordPass Remote Features

[Mach-Lee]

SSM 51228 2020-2023 Various Vehicles - Equipped With A TCU - Various FordPass/LincolnWay App Or Modem Concerns

Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

----End SSM----

I've seen this a couple times over the past year, vehicles with this issue may not have functioning remote start from the FordPass app, or an "activation pending" message that never goes away. Affected vehicles may not receive any OTA updates as well. Check for the presence of a missing "Onboard Modem Serial Number (ESN)" in Settings > General > About SYNC on the screen. You can also directly check the TCU provisioning status in Bezel Diagnostics. On the steering wheel, hold VOL – and ᐊ arrow until it pops up on the screen (similar to SYNC reboot). On the left side, scroll down and tap on TCU Diagnostics, and then scroll down on the right until you see the Provisioning Status. It should say "Provisioned". If not, then you need to visit your dealer and mention this SSM.

The TCU fuse is #11 (5A) in the passenger footwell. FDRS is required to complete the provisioning process.

Note: This will not enable the frunk button before anyone asks.

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[generaltso]

Note: This will not enable the frunk button before anyone asks.

Not even for @Jimrpa ?

 

[JohnnyForensic]

SSM 51228 2020-2023 Various Vehicles - Equipped With A TCU - Various FordPass/LincolnWay App Or Modem Concerns

Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

----End SSM----

I've seen this a couple times over the past year, vehicles with this issue may not have functioning remote start from the FordPass app, or an "activation pending" message that never goes away. Affected vehicles may not receive any OTA updates as well. Check for the presence of a missing "Onboard Modem Serial Number (ESN)" in Settings > General > About SYNC on the screen. You can also directly check the TCU provisioning status in Bezel Diagnostics. On the steering wheel, hold VOL – and ᐊ arrow until it pops up on the screen (similar to SYNC reboot). On the left side, scroll down and tap on TCU Diagnostics, and then scroll down on the right until you see the Provisioning Status. It should say "Provisioned". If not, then you need to visit your dealer and mention this SSM.

The TCU fuse is #11 (5A) in the passenger footwell. FDRS is required to complete the provisioning process.

Note: This will not enable the frunk button before anyone asks.

I was absolutely gonna ask.

 

[Jimrpa]

SSM 51228 2020-2023 Various Vehicles - Equipped With A TCU - Various FordPass/LincolnWay App Or Modem Concerns

Some 2020-2023 Ford and Lincoln vehicles equipped with a telematic control unit (TCU) may exhibit inoperative remote features via Ford Pass/Lincoln Way mobile app, incomplete user authorization, and/or modem electronic serial number (ESN) could not be displayed in the center display screen. To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level. If the concern is still present, follow normal diagnostics in Workshop Manual (WSM), Section 415-00. Refer to PTS OASIS home page for TCU version identification. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.

----End SSM----

I've seen this a couple times over the past year, vehicles with this issue may not have functioning remote start from the FordPass app, or an "activation pending" message that never goes away. Affected vehicles may not receive any OTA updates as well. Check for the presence of a missing "Onboard Modem Serial Number (ESN)" in Settings > General > About SYNC on the screen. You can also directly check the TCU provisioning status in Bezel Diagnostics. On the steering wheel, hold VOL – and ᐊ arrow until it pops up on the screen (similar to SYNC reboot). On the left side, scroll down and tap on TCU Diagnostics, and then scroll down on the right until you see the Provisioning Status. It should say "Provisioned". If not, then you need to visit your dealer and mention this SSM.

The TCU fuse is #11 (5A) in the passenger footwell. FDRS is required to complete the provisioning process.

Note: This will not enable the frunk button before anyone asks.

Sigh. Useless information

 

[Rob Daman]

So I noticed location and battery status wasn't updating the last 24 hours as well as fordpass not remote starting.

I called Fordpass and they said it's not seeing the modem.

Checking steps above. Esn is present but tcu diagnostics not pulling anything.

Can I pull the TCU fuse and see if that does the trick to restart modem or is it a dealer trip?

 

[HuntingPudel]

Not even for @Jimrpa ?

Especially not for @Jimrpa . Don’t forget that they have hard-coded into their logic to not show the frunk button for any VIN associated with his account.

 

[hawkeye3point1]

Can I pull the TCU fuse and see if that does the trick to restart modem or is it a dealer trip?

Dealer trip, unless you are an FDRS user.

To correct this condition prior to programming, remove the TCU fuse for 5-minutes then reinstall. Delete all previous session files for the vehicle. Start a new Ford Diagnosis and Repair System (FDRS) session. Perform a TCU provisioning and Program the TCU to the latest FDRS version level.

The TCU fuse is #11 (5A) in the passenger footwell. FDRS is required to complete the provisioning process.

 

[Jimrpa]

Especially not for @Jimrpa . Don’t forget that they have hard-coded into their logic to not show the frunk button for any VIN associated with his account.

So my 88 escort will never get a working frunk release? oh, wait. I haven’t had that car in a long time!

 

[Rob Daman]

Well I got lucky and decided to pull fuses and it worked

Tcu fuse #11 and GWM fuse #19

 

[Psalty]

I ran into this issue yesterday. Pulling Fuse #11 and waiting ten minutes worked for me. I tried doing a master reset first and that did not work.

 

[Logal727]

I just had to do this this morning! Pulled fuse #11 because I had zero connectivity, you can usually tell that's the case because the up and down arrow in the top right corner don't show up and you probably don't have WiFi showing up either, but my wireless CarPlay was working.

Pulled the fuse #11 and waited a couple minutes and put it back in and it was working again. Is there something else I should do?

 

[Mach-Lee]

I just had to do this this morning! Pulled fuse #11 because I had zero connectivity, you can usually tell that's the case because the up and down arrow in the top right corner don't show up and you probably don't have WiFi showing up either, but my wireless CarPlay was working.

Pulled the fuse #11 and waited a couple minutes and put it back in and it was working again. Is there something else I should do?

No, as long as it's still working. If it happens again you'll probably need FDRS to fix it.

 

[NJ_MachE]

This happened to me yesterday as well and the fuse trick worked (though not before I dropped the fuse and almost lost it in the abyss below the box-- woops)

Seems like these threads are related:

https://www.macheforum.com/site/thr...ncing-with-fordpass-connected-services.24866/

https://www.macheforum.com/site/threads/fordpass-not-updating.18074/page-2#post-564897


I wonder why this issue seems to be becoming more widespread?

 

[jeffvick2005]

This happened to me yesterday as well and the fuse trick worked (though not before I dropped the fuse and almost lost it in the abyss below the box-- woops)

Seems like these threads are related:

https://www.macheforum.com/site/thr...ncing-with-fordpass-connected-services.24866/

https://www.macheforum.com/site/threads/fordpass-not-updating.18074/page-2#post-564897


I wonder why this issue seems to be becoming more widespread?

I just go Ford Power-Up update 3.6.1 at 2 PM yesterday. That is the last "updated" time in the Fordpass app. Probably not a coincidence that my vehicle information has stopped updating in Fordpass at the exact same time of the update.
I'm starting to really dislike updates. Ironically, the update says it completes Customer Satisfaction Program 22B28. @Fordmotorcompany - please create Customer Satisfaction Program 22B29 to not have updates kill Fordpass vehicle information.

 

[NJ_MachE]

I just go Ford Power-Up update 3.6.1 at 2 PM yesterday. That is the last "updated" time in the Fordpass app. Probably not a coincidence that my vehicle information has stopped updating in Fordpass at the exact same time of the update.
I'm starting to really dislike updates. Ironically, the update says it completes Customer Satisfaction Program 22B28. @Fordmotorcompany - please create Customer Satisfaction Program 22B29 to not have updates kill Fordpass vehicle information.

Interesting. When this happened to me, my vehicle was on 3.6.1. However, it had been over a month since it had received that OTA. Since I reset the fuse, I have received 3.6.2, 4.1.1 and 4.1.2 and everything has been working just fine.

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