Stop safely now

[WaitinforitBro]

Tried to road trip from Central FL to the Grand Canyon, things were going pretty smoothly, pulled off the interstate for a coffee and to refresh directions to next charge. Turned into a parking lot and all the sudden got the full power loss stop safely now. Ford roadside assist can only get the vehicle to the nearest dealer (58 miles) away. They may be ev certified but it's in the middle of Texas. Not open on Sunday need to wait till they open Monday morning at 8:30.

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[GrumblesTheDog]

Yikes - that is a bummer. Good luck; tough break on a weekend. Tagging @Ford Motor Company just so they see this too. Out of curiosity, when was your car built?

 

[mak0313]

Sorry to hear that. I recently had a somewhat similar issue (although I was parked already when the issue occurred) and they had to replace the energy control module to fix it. It was almost two weeks to get the car back in my case, so I hope they get you taken care of quicker.

https://www.macheforum.com/site/thr...nd-says-stop-vehicle-safely.6698/#post-191692

 

[Al-E]

When something like this happens to a brand new car how is it handled? Does your dealership give you a car to drive in the meantime?

hope you can get it fixed smoothly

 

[mak0313]

When something like this happens to a brand new car how is it handled? Does your dealership give you a car to drive in the meantime?

hope you can get it fixed smoothly

In my case, a rental was not offered initially, but after no progress the first 4 days, the dealership arranged for me pick up a rental car at a nearby Enterprise that they contract with. I was told Ford was covering it, but then Enterprise charged my credit card a week later for $140. Enterprise said this was two days worth of the 7 day rental (and that Ford only covered the first 5) and $10/day in taxes/fees for all rental days (even though my service advisor at the dealership says he told them they were covering that too).

My Service Advisior said he has sent an email to the Enterprise manager at the branch that they should refund me, but that hasn't happened yet and I am not sure that it will.

In all honesty at this point I am just glad to have the car back and working, but it was a hassle every step of the way.

 

[WaitinforitBro]

Yikes - that is a bummer. Good luck; tough break on a weekend. Tagging @Ford Motor Company just so they see this too. Out of curiosity, when was your car built?

Picked up from dealer on April 8, so I think late February early March. Dealer service is working on it now. Haven't heard from them but I can see in the app that the trouble alerts have been cleared. So keeping my fingers crossed that I can get it back later today or tomorrow.

 

[DanCoon]

Oh man, this is exactly what I'm worried about for my big 1800 mile road trip coming up on Saturday...

 

[AZBill]

I posted my experience on the other thread, I had it happen in Arizona on a 100+ day after about 5 minutes on a freeway. The car never actually shut off, I was stopping at a store, and when I came back out and restarted, it worked fine.

The message I got in the Ford Pass stated a high voltage battery issue.

 

[Caliroute1]

Mine just went down today They won’t give me a loaner because I didn’t buy it from that dealership

 

[cjrodriguez31]

Just happened to me now.
same message. Cant get it in N or D. Dropped my son off to daycare and when i got back in the car it was popping up this message and now I'm waiting for a tow truck late for work.

 

[Ford Motor Company]

Just happened to me now.
same message. Cant get it in N or D. Dropped my son off to daycare and when i got back in the car it was popping up this message and now I'm waiting for a tow truck late for work.

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

 

[cjrodriguez31]

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

Absolutely since this is the second issue within 2 months of ownership. Sending now.

 

[Timbo31771]

Hi there! Can you send us a PM with your VIN and Ford dealership information? I’d be happy to look into this on my end.

I have the same problem. Just today, 4/29/22. Cannot get gear selector out of Park, and cannot start the vehicle.

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