Tesla Model Y reliability "much worse than average," Consumer Reports says

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Tesla Model Y reliability "much worse than average," Consumer Reports says
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STEPHEN EDELSTEIN NOVEMBER 20, 2020

The Tesla Model Y was given a reliability rating of "much worse than average" in the latest Consumer Reports reliability survey, but it wasn't the only electric car to be rated poorly.

CR's Auto Reliability Survey is based on data collected from the organization's members, covering 300,000 vehicles from model years 2000 to 2020. It's considered a benchmark for measuring reliability by auto industry commentators and customers alike.

This was the first survey to include the Tesla Model Y. Owners reported "misaligned body panels that had to be fixed," and "mismatched paint," according to CR, while one owner reported dust, debris, and human hair embedded in the paint.

But the Model Y wasn't the only electric vehicle that didn't do well in this latest reliability survey.

2020-tesla-model-y_100695313_l.jpg
Tesla Model Y

The Kia Niro EV "had issues with a bearing in the electric motor," while Audi E-Tron owners reported "drive system electrical failures" and "power equipment problems," according to CR, which gave the Audi a "much worse than average" rating.

Tesla overall sits second from the bottom among 26 ranked brands in reliability, with the Model S dropping below average in reliability and losing its "Recommended" rating. The Model X has never scored well in CR reliability surveys. That follows Tesla's last-place ranking in the 2020 J.D. Power Initial Quality Survey earlier this year.

The Model 3 has been a bright spot for Tesla in CR surveys, but even that has been a roller coaster ride. The organization named the Model 3 its top electric car earlier this year, helping to prop up Tesla's overall reliability score, but prior to that it lost the "Recommended" rating due to poor reliability.

Overall though, CR says that EVs cost less to maintain and repair. That's also informed by the organization's collected data from owners.





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This is not about reliability, but fit and finish instead. I don't think their reliability is that bad
The reliability isn't bad, it's abysmal. There used to be a web site that had owners report every quarter what repairs their vehicles needed. Much better than CR because it was quarterly -- issues would be fresh -- and because they didn't ask for general judgements.

At the time the only vehicles which Tesla made were the S and the X, and they were the two vehicles with far and away the worst repair records.

Any make and model vehicle can have a problem or two. Not a big deal. But Tesla vehicles have far more than their share. interestingly enough, the people I know who have and S or an X, can't think of any who have a 3, have had multiple problems but still like their cars. I'm hoping with the MME we get reliability with the good parts.
 

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This is not about reliability, but fit and finish instead. I don't think their reliability is that bad
Bumpers falling of is definitely a reliability issue.

It's really unfortunate that Tesla Model S went from CR's most highly ranked vehicle to not-recommended.

I was thrilled when the Model S was the highest ranked vehicle ever. I truly wish it had stayed there and been followed by the X, 3, and Y.
 

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Its not as if Ford's quality in this CR report is stellar. Ford is only a couple spots above Tesla,Ford quality score is 38 and Tesla is 29. The only brand below Tesla, worst of all manufacturers, is Lincoln with a score of 9. Ford may have somewhat better fit and finish, but the quality is not leaps and bounds above Tesla. It is not like we are comparing Lexus/Toyota with Tesla here.
 

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Its not as if Ford's quality in this CR report is stellar. Ford is only a couple spots above Tesla,Ford quality score is 38 and Tesla is 29. The only brand below Tesla, worst of all manufacturers, is Lincoln with a score of 9. Ford may have somewhat better fit and finish, but the quality is not leaps and bounds above Tesla. It is not like we are comparing Lexus/Toyota with Tesla here.
Ford has been battling the ramifications of the botched Explorer launch since last year. That is what hurt Ford's score badly.

Lincoln ranked low because its brand-new SUVs share platforms with their problematic Ford peers, Consumer Reports said. The luxury brand was also hurt by its decision to discontinue the Continental and MKZ, which had been reliable sedans.

Ending certain vehicle production hurts the total score.
 

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Ford has been battling the ramifications of the botched Explorer launch since last year. That is what hurt Ford's score badly.

Lincoln ranked low because its brand-new SUVs share platforms with their problematic Ford peers, Consumer Reports said. The luxury brand was also hurt by its decision to discontinue the Continental and MKZ, which had been reliable sedans.

Ending certain vehicle production hurts the total score.
Hopefully they learned their lesson from that launch and get the Mach E right.
 

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While the model y gets some justifiably bad press, they had more to say: https://insideevs.com/news/455612/consumer-reports-reliability-concern-all-newer-evs/

Consumer Reports Warns Reliability Is A Concern For All Newer EVs
1606086651750.png

Nov 20, 2020 at 9:29am ET
gustavo-henrique-ruffo1.jpg

By: Gustavo Henrique Ruffo

Spearheading technologies does not come without a cost – and it can hurt all the EV landscape.
Electric cars can be way more reliable than combustion-engined vehicles, but that isn’t showing in their reliability rates. According to Consumer Reports' latest ranking on the subject, all newer – and fancier – EVs are presenting more issues than they should, not necessarily connected to their batteries and motors. Most problems arise from other technologies they are willing to present to prove they are advanced enough.
The Tesla Model Y’s performance was the main reason responsible for Tesla being just second to last in that ranking, being beaten as the worst brand in that matter only by Lincoln. Still, Audi and Kia did not help change the perception that EVs have to improve their game when it comes to reliability.
audi-e-tron-in-white.jpg

The E-Tron had drive-system electrical failures and power equipment problems, while the Niro EV had to replace a bearing in its electric motor. Older EVs, such as the Chevrolet Bolt and the Nissan Leaf, had average reliability issues, and the Chevy is among the most robust cars sold by the brand.
As engineers often say, first adopters are always the ones who pay to be guinea pigs. Still, electric car manufacturers are making that even worse by trying to sell them as luxurious or high tech, according to Anita Lam, CR's associate director of automotive data integration.
ues-saga-ends-for-some-and-starts-for-other-owners.jpg

In a way, we are glad that Volkswagen decided not to sell the ID.3 in the US. If it did, that would probably make electric cars' lives even worse when it comes to reliability. As InsideEVs readers are aware, it presents the multiple software issues for being released before it should to help Volkswagen avoid emission fines in Europe.

The problem with that is the cascade effect on the EV landscape as a whole. That’s something we pointed out when we warned negative articles related to Tesla are not only an effort to make it be a better company: it is also a protective measure towards all EVs.
ford-mustang-mach-e.jpg

It is illustrative of our warning that Consumer Reports decided to lower the predicted reliability of electric cars it has not even tested, such as the Ford Mustang Mach-E and the Mercedes-Benz EQC. The Porsche Taycan lost its recommendation status because of the lower reliability prediction for all EVs.
Selling EVs earlier than it would be advisable or without proper quality control will not help increase EV adoption. It is right the opposite: if customers that currently own ICE vehicles feel it is not safe to buy an EV, that will delay the electric mobility transition.
More Consumer Reports News About EVs:
2020-mazda-mx-30.jpg


Japanese Brands Lead Consumer Reports' Survey, Tesla Nearly Last

umer-reports-clarifies-tesla-s-reliability-results.jpg
Recommended? Consumer Reports Clarifies Tesla’s Reliability Results

The worst-case scenario is something like Dieselgate, which came precisely from a diesel engine praised both by consumers and critics. Reliability is the equivalent in car purchasing to trust in human relations: if you don’t have it, you don’t buy it.
Audi told Consumer Reports it is addressing the E-Tron issues. Kia answered it identified the bearing problem only in the 2019 model year and provided a modification. Tesla did not answer them. May all automakers pay attention to this Consumer Reports' warning, even those who do not confirm they even heard it.
Source: Consumer Reports
 
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While the model y gets some justifiably bad press, they had more to say: https://insideevs.com/news/455612/consumer-reports-reliability-concern-all-newer-evs/

Consumer Reports Warns Reliability Is A Concern For All Newer EVs
1606086651750.png

Nov 20, 2020 at 9:29am ET
gustavo-henrique-ruffo1.jpg

By: Gustavo Henrique Ruffo

Spearheading technologies does not come without a cost – and it can hurt all the EV landscape.
Electric cars can be way more reliable than combustion-engined vehicles, but that isn’t showing in their reliability rates. According to Consumer Reports' latest ranking on the subject, all newer – and fancier – EVs are presenting more issues than they should, not necessarily connected to their batteries and motors. Most problems arise from other technologies they are willing to present to prove they are advanced enough.
The Tesla Model Y’s performance was the main reason responsible for Tesla being just second to last in that ranking, being beaten as the worst brand in that matter only by Lincoln. Still, Audi and Kia did not help change the perception that EVs have to improve their game when it comes to reliability.
audi-e-tron-in-white.jpg

The E-Tron had drive-system electrical failures and power equipment problems, while the Niro EV had to replace a bearing in its electric motor. Older EVs, such as the Chevrolet Bolt and the Nissan Leaf, had average reliability issues, and the Chevy is among the most robust cars sold by the brand.
As engineers often say, first adopters are always the ones who pay to be guinea pigs. Still, electric car manufacturers are making that even worse by trying to sell them as luxurious or high tech, according to Anita Lam, CR's associate director of automotive data integration.
ues-saga-ends-for-some-and-starts-for-other-owners.jpg

In a way, we are glad that Volkswagen decided not to sell the ID.3 in the US. If it did, that would probably make electric cars' lives even worse when it comes to reliability. As InsideEVs readers are aware, it presents the multiple software issues for being released before it should to help Volkswagen avoid emission fines in Europe.

The problem with that is the cascade effect on the EV landscape as a whole. That’s something we pointed out when we warned negative articles related to Tesla are not only an effort to make it be a better company: it is also a protective measure towards all EVs.
ford-mustang-mach-e.jpg

It is illustrative of our warning that Consumer Reports decided to lower the predicted reliability of electric cars it has not even tested, such as the Ford Mustang Mach-E and the Mercedes-Benz EQC. The Porsche Taycan lost its recommendation status because of the lower reliability prediction for all EVs.
Selling EVs earlier than it would be advisable or without proper quality control will not help increase EV adoption. It is right the opposite: if customers that currently own ICE vehicles feel it is not safe to buy an EV, that will delay the electric mobility transition.
More Consumer Reports News About EVs:
2020-mazda-mx-30.jpg


Japanese Brands Lead Consumer Reports' Survey, Tesla Nearly Last

umer-reports-clarifies-tesla-s-reliability-results.jpg
Recommended? Consumer Reports Clarifies Tesla’s Reliability Results

The worst-case scenario is something like Dieselgate, which came precisely from a diesel engine praised both by consumers and critics. Reliability is the equivalent in car purchasing to trust in human relations: if you don’t have it, you don’t buy it.
Audi told Consumer Reports it is addressing the E-Tron issues. Kia answered it identified the bearing problem only in the 2019 model year and provided a modification. Tesla did not answer them. May all automakers pay attention to this Consumer Reports' warning, even those who do not confirm they even heard it.
Source: Consumer Reports

There is an old adage:

"When it comes to cars, never ever buy first year of production."

I have to decide if I am smart enough to follow that adage!
 

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