Thread for people who haven't gotten their Mach-E's yet to be grumpy in

[Juan-Marco]

Suddenly today the tracker doesn’t work any longer. Can’t locate my car.
Perhaps having no ETA is better than it being moved forward without warning?
Today marks 8 weeks since it left Mexico

Sponsored

 

[Bookworm214]

Suddenly today the tracker doesn’t work any longer. Can’t locate my car.
Perhaps having no ETA is better than it being moved forward without warning?
Today marks 8 weeks since it left Mexico

I tried tracking with the "official" tracker at Ford this morning and it wasn't available so I went to the trackertech link here and it didn't work. I tried the Ford tracker later and it now requires your order number as well as the VIN so I bet that's why the trackertech link isn't working now.

Update: Later in the day the order number requirement went away and now they both work as they did originally.

 

[Gimme_my_MME]

I'm very sorry to say, that I will be leaving all of you.

I'm not going to make another post about my experience and thoughts on it, because I know how much it sucks to read while waiting on yours (also, everyone's already covered the good stuff).

The one and only thing I will say is, it was worth the wait and I have a massive smile the entire time I'm driving it.

 

[GoGoGadgetMachE]

I'm very sorry to say, that I will be leaving all of you.

I'm not going to make another post about my experience and thoughts on it, because I know how much it sucks to read while waiting on yours (also, everyone's already covered the good stuff).

The one and only thing I will say is, it was worth the wait and I have a massive smile the entire time I'm driving it.

#sorrynotsorry

Fine be that way. Jerk.

WHERE IS MY CAR?

?

 

[wareagle1440]

So today I found out that my MME never left Mexico. That means my MME has been sitting in Mexico since it finished production on 1/22/2021. But in that time Ford told me my vehicle shipped. And they let me get within 2-3 days of my delivery window (3/5 to 3/12) before telling me it was delayed despite knowing for a over full month it hadn’t left the factory. And instead of telling me in a timely manner, instead of being honest that there were issues, they just did nothing. I had asked over and over again for an update so I could properly plan for what to do with my lease which runs out 4/5/21. And they did nothing.

I know Ford has been good to some people with major issues. (See chasingcoral and Maric as examples). I know the pandemic has screwed everything up in ways that weren’t predicted. I’m sympathetic to that. All I have asked for is being up front and honest about issues. I don’t even need to know the issues despite wanting to know. I just want to know in a timely manner that there is a delay and how long it is expected to take. Ford has created these communication issues all on their own. They could’ve communicated. They chose not to. I’m not angry. I’m incredibly frustrated and disappointed. This is my firs BEV. I have been so excited for this car and have experienced nothing but disappointment.

Today I put a deposit down on a Polestar 2. Within 2 hours of paying my deposit I had and email from my sales rep at polestar with contact information and I had a 20 minute phone call with her and every one of my questions was answered. The process was made clear. It was clean and simple.

After finding out that my MME is still in Mexico, it’s likely I’m moving on as my MME will never make it to Denver in the remaining 20 days in my current window. I’ve been very grateful for everyone in this forums help. You all have made me so excited to join the group of BEV owners and educated me so much. I’m just sorry I probably won’t be owning an MME. I just can’t stand the way Ford has handled itself communication wise. Issues are to be expected, but this poor of communication is inexcusable.

 

[Illinibird]

So today I found out that my MME never left Mexico. That means my MME has been sitting in Mexico since it finished production on 1/22/2021. But in that time Ford told me my vehicle shipped. And they let me get within 2-3 days of my delivery window (3/5 to 3/12) before telling me it was delayed despite knowing for a over full month it hadn’t left the factory. And instead of telling me in a timely manner, instead of being honest that there were issues, they just did nothing. I had asked over and over again for an update so I could properly plan for what to do with my lease which runs out 4/5/21. And they did nothing.

I know Ford has been good to some people with major issues. (See chasingcoral and Maric as examples). I know the pandemic has screwed everything up in ways that weren’t predicted. I’m sympathetic to that. All I have asked for is being up front and honest about issues. I don’t even need to know the issues despite wanting to know. I just want to know in a timely manner that there is a delay and how long it is expected to take. Ford has created these communication issues all on their own. They could’ve communicated. They chose not to. I’m not angry. I’m incredibly frustrated and disappointed. This is my firs BEV. I have been so excited for this car and have experienced nothing but disappointment.

Today I put a deposit down on a Polestar 2. Within 2 hours of paying my deposit I had and email from my sales rep at polestar with contact information and I had a 20 minute phone call with her and every one of my questions was answered. The process was made clear. It was clean and simple.

After finding out that my MME is still in Mexico, it’s likely I’m moving on as my MME will never make it to Denver in the remaining 20 days in my current window. I’ve been very grateful for everyone in this forums help. You all have made me so excited to join the group of BEV owners and educated me so much. I’m just sorry I probably won’t be owning an MME. I just can’t stand the way Ford has handled itself communication wise. Issues are to be expected, but this poor of communication is inexcusable.

wereagle1440 - I am so sorry for you and what has happened. I think you are indeed justified in your feelings and conclusion about the lack of communication by Ford; it IS inexcusable! I have been very vocal about this exact same issue for months and have been criticized by some over it. I know Ford does know how to communicate with their customers and "manage the wait" as I personally witnessed it for those people in 2001 with the 2002 Thunderbird rollout (I wasn't one of them however; I bought mine later off the lot). After reading your story I feel guilty about complaining so much as your situation really puts their lack of transparency and compassion for some of their customers in plain sight and how that lack of communication is affecting your/their life/lives. I hear you and feel awful about what you are going through. I'm upset that you are leaving the group but understand exactly why. Good luck in your new purchase and I know your experience will be better and you'll be able to take delivery before your lease terminates on your present car (Polestar 2 is a very interesting, unique car and Denver is a new marketplace for them - a little rich for my blood ?). Ford is now compensating those that have to wait longer with extra free charging time and in some cases a $1,000 rebate which is admirable. However, it doesn't excuse their lack of communication with their customers who have waited and are waiting so long in the dark. I hope Ford is listening to stories like this and can see firsthand the consequences of what is happening to so many. It doesn't magically make the wait and frustration go away but it DOES make the people affected feel like they don't care or empathize with them whatever the reason (and I'm sure there ARE many good reasons for the delay by Ford). Ford wants a smooth rollout of their new electric car (and with their QC problems) and issues like this with their customers it's been anything but! A little honesty and forthright communication with those impacted would go a long way IMHO. Mike

 

[wareagle1440]

wereagle1440 - I am so sorry for you and what has happened. I think you are indeed justified in your feelings and conclusion about the lack of communication by Ford; it IS inexcusable! I have been very vocal about this exact same issue for months and have been criticized by some over it. I know Ford does know how to communicate with their customers and "manage the wait" as I personally witnessed it for those people in 2001 with the 2002 Thunderbird rollout (I wasn't one of them however; I bought mine later off the lot). After reading your story I feel guilty about complaining so much as your situation really puts their lack of transparency and compassion for some of their customers in plain sight and how that lack of communication is affecting your/their life/lives. I hear you and feel awful about what you are going through. I'm upset that you are leaving the group but understand exactly why. Good luck in your new purchase and I know your experience will be better and you'll be able to take delivery before your lease terminates on your present car (Polestar 2 is a very interesting, unique car and Denver is a new marketplace for them - a little rich for my blood ?). Ford is now compensating those that have to wait longer with extra free charging time and in some cases a $1,000 rebate which is admirable. However, it doesn't excuse their lack of communication with their customers who have waited and are waiting so long in the dark. I hope Ford is listening to stories like this and can see firsthand the consequences of what is happening to so many. It doesn't magically make the wait and frustration go away but it DOES make the people affected feel like they don't care or empathize with them whatever the reason (and I'm sure there ARE many good reasons for the delay by Ford). Ford wants a smooth rollout of their new electric car (and with their QC problems) and issues like this with their customers it's been anything but! A little honesty and forthright communication with those impacted would go a long way IMHO. Mike

I truly appreciate the empathy and I’m still holding out a little hope that it will work out but I’m not holding my breath anymore. I emailed the chief customer experience officer my story and let her know I wasn’t looking for anything. I just want her to know that some people only have so much patience no matter how much they love or are excited for the Mach E, which is still my top choice. I really wanted to let her know that their is a reason some of us want that communication as some of us have deadlines or need to make plans. Again I hope Ford can pull it out as I would be disappointed not to own a Mach e but I’m still ridiculously excited (seriously like a kid on Christmas) to own a BEV. Again thanks for listening and the empathy. I still find this forum interesting if I do ultimately go with the Polestar 2 and will certainly read and relay my experiences

 

[ZSR]

“Ford is now compensating those that have to wait longer with extra free charging time and in some cases a $1,000 rebate which is admirable. However, it doesn't excuse their lack of communication with their customers who have waited and are waiting so long”

I assume it’s on top of the earlier lowering of the retailprice with 3000e?
Do you know the source of this. I have been told end feb, then end March, then mid of April, beginning of may, then augus, then back to the end of may.....

 

[wareagle1440]

“Ford is now compensating those that have to wait longer with extra free charging time and in some cases a $1,000 rebate which is admirable. However, it doesn't excuse their lack of communication with their customers who have waited and are waiting so long”

I assume it’s on top of the earlier lowering of the retailprice with 3000e?
Do you know the source of this. I have been told end feb, then end March, then mid of April, beginning of may, then augus, then back to the end of may.....

The extra $1,000 is being sent by email to specific individuals. I was one that received it and now I know why as my ETA shifted to N/A either today or yesterday.

 

[SMDJim]

The extra $1,000 is being sent by email to specific individuals. I was one that received it and now I know why as my ETA shifted to N/A either today or yesterday.

I may be another one. Production date 12/14/20, dealer says it is still in Mexico, Ford contact says it is in Kansas City. It never appeared on palsapp. In the mean time the Charger I installed is gathering dust, and everything you wrote about Ford Communications is spot on.

 

[Juan-Marco]

“Ford is now compensating those that have to wait longer with extra free charging time and in some cases a $1,000 rebate which is admirable. However, it doesn't excuse their lack of communication with their customers who have waited and are waiting so long”

I assume it’s on top of the earlier lowering of the retailprice with 3000e?
Do you know the source of this. I have been told end feb, then end March, then mid of April, beginning of may, then augus, then back to the end of may.....

FYI this is only applicable to US customers as per Ford Canada. It matters not that the letter is signed by VP of sales for US and Canada.
Even though my car’s production date was Dec 15th and ETA is perhaps March 30th now.

 

[Ciero]

ETA was removed completely from one tracker a few days ago, and now it's gone from the other. Dealer will not show me VV report on top of it, and what he was willing to tell me differed from all the trackers I could see(when I had an ETA). I'm sad.

If they can give me this many steps for my pizza, I'd think I could see something similar with all of the steps in the VV report for a nearly $60k car.

 

[Juan-Marco]

I've been thinking of phoning the Customer service line, but decided that this would only get me more frustrated.
I already know that Ford Canada won't give any compensation, explanation or even an apology for the delay.
Today marks 9 weeks since my car left Mexico.
Last Palsapp shows it being in a railcar in Kansas February 24th, so 13 days later no indication that it has moved.
ETA is no March 30th, moved up from Febr 17th, but who knows?
They will direct me to my dealer, who seems to excel at the silent customer service model and I would just be bothering him if I dare ask him to do something.
I'm sure I'll be told that it is in transit and even if they promise me delivery tomorrow, there is nothing I could do if it does not happen .
I've decided that as long as the car is perfect without any of the current known issues mentioned here, I'll take all the wait and frustration.
BUT I expect I'll have to fight the dealer to even get the car at MRSP, the battery won't work, wheels will fall off because of lose bolts, wind noise and screen noise together will deafen me and the charging, PAAK, and all electronics will be non functional.
I'm sorry, I really just needed to whine.
Its been 12 weeks today since this car was built, still waiting and scared of all the possible issues this car- my most expensive ever- could have, even though the reason for the wait was to correct all this.
I hope and pray I'm wrong, but but the way this process has gone so far, leaves me worried, feeling angry and unappreciated and the excitement has long ago changed to resentment.

 

[Larry]

I've been thinking of phoning the Customer service line, but decided that this would only get me more frustrated.
I already know that Ford Canada won't give any compensation, explanation or even an apology for the delay.
Today marks 9 weeks since my car left Mexico.
Last Palsapp shows it being in a railcar in Kansas February 24th, so 13 days later no indication that it has moved.
ETA is no March 30th, moved up from Febr 17th, but who knows?
They will direct me to my dealer, who seems to excel at the silent customer service model and I would just be bothering him if I dare ask him to do something.
I'm sure I'll be told that it is in transit and even if they promise me delivery tomorrow, there is nothing I could do if it does not happen .
I've decided that as long as the car is perfect without any of the current known issues mentioned here, I'll take all the wait and frustration.
BUT I expect I'll have to fight the dealer to even get the car at MRSP, the battery won't work, wheels will fall off because of lose bolts, wind noise and screen noise together will deafen me and the charging, PAAK, and all electronics will be non functional.
I'm sorry, I really just needed to whine.
Its been 12 weeks today since this car was built, still waiting and scared of all the possible issues this car- my most expensive ever- could have, even though the reason for the wait was to correct all this.
I hope and pray I'm wrong, but but the way this process has gone so far, leaves me worried, feeling angry and unappreciated and the excitement has long ago changed to resentment.

My dealer is much more responsive than yours. Any question at all gets an immediate response of “don’t know”.

 

[GoosePond08]

I may be another one. Production date 12/14/20, dealer says it is still in Mexico, Ford contact says it is in Kansas City. It never appeared on palsapp. In the mean time the Charger I installed is gathering dust, and everything you wrote about Ford Communications is spot on.

Is that one of those fancy Ford Chargers that are on delay now too?! lol