Thread for people who haven't gotten their Mach-E's yet to be grumpy in

[uncle_0gre]

I'm still amazed i'm only a 8 hr truck haul from Kansas and some how still no car. It says shipped Sept 29 and palsapp has "Null" everything. so 35 days since it shipped and nothing. My dealer cant seem to find anything either. This is making more and more furious being im reading people ordered there cars in May and June and are taking delivery on East and West coast which is a much longer haul and ordered them a month or 2 later. @FordMotorCompany get your ordering shit together. Pretty much what I have seen is for the F150 I'm better off waiting till they start rolling out then order and I somehow skip in front of everyone. This is/was your time to shine for new electric and it is turning into a typical repeat of the 2020 Explorer/Aviator Disaster. Why is it soooooo hard to simply try to provide a good experience.

so one thing that’s been in the back of my mind ever since the recall went out.
I am curious if everyone stuck in the “shipping black hole” is because Ford needs to replace the windows on those recalled cars before they can go to the dealership. So, 1. Trying to find people to do it. 2. Getting enough supplies, 3. Traveling to all the holding spots would cause a significant delay.

This is just me thinking, I have no idea if true or not.

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[Accord07]

I got a loan approved for my car thinking it would show up any day now since it’s just sitting in a lot really close to me. I haven’t signed for it yet and the bank just said that expires on the 20th. Beginning to wonder if I won’t make that time frame

You will likely be fine. For dealers right around Delaware vehicles are usually picked up within a couple of days once they are cleared for release. It would likely take longer for you guys further out though, for one thing the driver may not get the benefit of reaching multiple dealers within the same day and still be home for the night - while United Road is responsible for moving the vehicles, in some deliveries it is more likely a broker and the drivers are subcontractors.

 

[Davedough]

so one thing that’s been in the back of my mind ever since the recall went out.
I am curious if everyone stuck in the “shipping black hole” is because Ford needs to replace the windows on those recalled cars before they can go to the dealership. So, 1. Trying to find people to do it. 2. Getting enough supplies, 3. Traveling to all the holding spots would cause a significant delay.

This is just me thinking, I have no idea if true or not.

While that would really suck, some of the frustration could be mitigated with just an ounce of transparency in communication from Ford

 

[uncle_0gre]

While that would really suck, some of the frustration could be mitigated with just an ounce of transparency in communication from Ford

you, sir, are 100% correct. Just a message saying

"uh-oh, your car was manufactured in this time window and as a result sufferes from a recall, before we can ensure that you can drive your car safely please allow us more time to handle the repairs before we safely ship the car to your dealer"

would go miles toward building trust and confidence with the customer base.

 

[uncle_0gre]

It looks like you can go here: https://www.ford.com/support/recalls-details/<your-vin-goes-here>/

And see if your car suffers from a recall and see the status of it.

I tried and I got this message: "We are not able to retrieve recall information for the VIN you have entered"

But maybe, those of you in the "black hole" can try it and see what shows up?

 

[Davedough]

It looks like you can go here: https://www.ford.com/support/recalls-details/<your-vin-goes-here>/

And see if your car suffers from a recall and see the status of it.

I tried and I got this message: "We are not able to retrieve recall information for the VIN you have entered"

But maybe, those of you in the "black hole" can try it and see what shows up?

Oh good, no recalls. That means mine IS literally just sitting and waiting for a trucker to decide to drive my way

 

[az-paco]

I'm right there with you, even though my order date was later. Is there really no record of a transfer to Argentine Ramp on Palsapp for your car?

Maybe our MMEs will be delivered to Earnhardt on the same truck (today? tomorrow? next week?)

Last update from the dealer for me, it was in Winslow, AZ last Friday. That's a 3 hour drive from here...how long by train/truck?

I received the "Complete your purchase" e-mail from Ford this morning, so I reached out to the dealer. They don't have the car yet and said it's supposed to be transported from Ashfork AZ and could arrive any day/time. The train from Winslow to Ashfork (108 miles) took 5 days, but no telling how long to fill a truck and drive it the last 123 miles to Chandler. Maybe tomorrow!

 

[EELinneman]

Oh good, no recalls. That means mine IS literally just sitting and waiting for a trucker to decide to drive my way

Seems to be an ever-enlarging club in the same condition.

 

[Crow979]

Seems to be an ever-enlarging club in the same condition.

At this point, if I understand the Palsapp "Bayed" date and "Picked" status correctly, my car arrived in KC on 10/26. I believe that it will be traveling by truck to Minnesota from KC (as other MMEs have), so it is just waiting for a truck and some traveling partners. So frustrating...

 

[jackienopay]

My GT shipped September 15 with a delivery window that ended YESTERDAY! I have no information. Palsapp has nothing - no information at all. My dealer knows nothing. I called Ford customer service who know nothing. I don't even know if my car is in North America!

 

[Fatawan]

Mine was built 8/27, shipped 10/9, expected delivery 11/16-11/22, yet Palsapp still shows "pending" and bayed date of "null". I have simmering grumpy issues.

 

[Todd]

Well, at least your car has 'shipped'.

Even though Ford communication has been terrible, they have finally sent an email giving a product date and VIN!

And now all of the sudden, I'm getting lots of communication. Not sure what's going on, but I'll take over communication with nothing.

It's been almost an entire year of hearing nothing, so I'm pretty excited.

My order was moved to a 2022 which I'm happy about actually. And the color was updated from Silver to "Space White Metallic" which I'm even more excited about.

Unfortunately, a cyber-orange or that awesome blue will get LEO attention which I don't want

I may only be in this grumpy thread another year...

 

[Cptmorgemaker]

It looks like you can go here: https://www.ford.com/support/recalls-details/<your-vin-goes-here>/

And see if your car suffers from a recall and see the status of it.

I tried and I got this message: "We are not able to retrieve recall information for the VIN you have entered"

But maybe, those of you in the "black hole" can try it and see what shows up?

I have had my car added to my ford pass for a while and while it wont track because it is not activated it will show recalls for it and it shows nothing

 

[Jeremy]

At this point, if I understand the Palsapp "Bayed" date and "Picked" status correctly, my car arrived in KC on 10/26. I believe that it will be traveling by truck to Minnesota from KC (as other MMEs have), so it is just waiting for a truck and some traveling partners. So frustrating...

I hope you are correct and that my MME is transport buddies with yours to Minnesota.

 

[Gimme_my_MME]

I hope you are correct and that my MME is transport buddies with yours to Minnesota.

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