Time to dealer (San Jose) once shipped

[LeWe]

United Road is showing my VIN now. Does it mean that the car is in Richmond and getting ready to go to the dealer?

@LeWe is your VIN showing up too?

My VIN shows up now! I think it just means our dealer is going to be using United Road to get the vehicles shipped from Richmond. Not sure if it implies that it has actually arrived. For that we need to track the railcar via BNSF.

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[Schmetsky]

The whole process at Future Ford of Concord was painless and smooth. Patelco tried to raise the rate on the financing, but FF was able to get a rate under 4% with Safe America credit Union so kudos to them.



financing

 

[DarkMatterMachE]

Update for @atpaks @LeWe

Just off with Ford chat, despite being assigned a railcar number, my vehicle has not left the Argentine depot yet.

Deposit at dealership: 11/29
Confirmation from Ford: 1/7
Built: 7/12
Shipped: 8/2
Delivery: 8/5-8/12, 9/9-9/17, 10/9-10/15, 10/19-10/25

Timeline:

• 8/2 - Ramp 6R, Richards-gebaur, MO.
• 10/3 - Ramp 6M, Argentine, KS.
• 10/11 - Checked with Ford Chat. We do not have a railcar assigned.
• 10/18 - Ford Chat confirmed that the vehicle has not left Argentine as of yesterday.

This is beyond frustrating to the point where I'm not sure how I'll be able to keep my composure upon delivery. I try to keep in mind it isn't really anyone's "fault" but this entire process leaves a very bitter taste, and the lack of communication/transparency across the board is something Ford needs to address immediately if they want to maintain a customer base.

 

[atpaks]

Update for @atpaks @LeWe

Just off with Ford chat, despite being assigned a railcar number, my vehicle has not left the Argentine depot yet.

Deposit at dealership: 11/29
Confirmation from Ford: 1/7
Built: 7/12
Shipped: 8/2
Delivery: 8/5-8/12, 9/9-9/17, 10/9-10/15, 10/19-10/25

Timeline:

• 8/2 - Ramp 6R, Richards-gebaur, MO.
• 10/3 - Ramp 6M, Argentine, KS.
• 10/11 - Checked with Ford Chat. We do not have a railcar assigned.
• 10/18 - Ford Chat confirmed that the vehicle has not left Argentine as of yesterday.

This is beyond frustrating to the point where I'm not sure how I'll be able to keep my composure upon delivery. I try to keep in mind it isn't really anyone's "fault" but this entire process leaves a very bitter taste, and the lack of communication/transparency across the board is something Ford needs to address immediately if they want to maintain a customer base.

Man that's a looooong wait in MO. I think cars really don't like leaving either the MX plant or MO/KS.

Have you tried reaching out to Ford corporate via Twitter or phone? 2.5 months without any movement and updates is definitely not acceptable. Also, did chat know that the train did not leave Argentine? They generally provide the status that is provided in the VVR and don't know if the car has or hasn't left a location. I'm guessing and hoping that it is just that they don't have a newer update and hence they are saying the car is in KS.

 

[lurker]

My VIN shows up now! I think it just means our dealer is going to be using United Road to get the vehicles shipped from Richmond. Not sure if it implies that it has actually arrived. For that we need to track the railcar via BNSF.

On the united site, what is the status? `Pending Pickup` is what we want, that confirms it is in Richmond. The reason I am saying this is because I remember my VIN being on United Road even before it was anywhere close to Richmond

 

[lurker]

Got some good news today! Car was delivered to Walnut Creek. Might take some time for me to pickup because they had a lot of cars come in.

 

[LeWe]

Update for @atpaks @LeWe

Just off with Ford chat, despite being assigned a railcar number, my vehicle has not left the Argentine depot yet.

Deposit at dealership: 11/29
Confirmation from Ford: 1/7
Built: 7/12
Shipped: 8/2
Delivery: 8/5-8/12, 9/9-9/17, 10/9-10/15, 10/19-10/25

Timeline:

• 8/2 - Ramp 6R, Richards-gebaur, MO.
• 10/3 - Ramp 6M, Argentine, KS.
• 10/11 - Checked with Ford Chat. We do not have a railcar assigned.
• 10/18 - Ford Chat confirmed that the vehicle has not left Argentine as of yesterday.

This is beyond frustrating to the point where I'm not sure how I'll be able to keep my composure upon delivery. I try to keep in mind it isn't really anyone's "fault" but this entire process leaves a very bitter taste, and the lack of communication/transparency across the board is something Ford needs to address immediately if they want to maintain a customer base.

Hi DarkMatterMachE,

From what I understand, there's no way to for Ford Chat to track the status of the railcar from Argentine to Richmond. Ford Chat can only tell you when the railcar has arrived in Richmond. Instead, you must use one of the following methods to find the latest status of the railcar:

One way is to donate and ask @emersonsdad as described here:
https://www.macheforum.com/site/threads/bnsf-burlington-northern-santa-fe-rail-tracking.15402/

The other is to use the Norfolk Southern automated system as described here: https://www.macheforum.com/site/threads/🧭-mach-e-build-tracking-links.10130/

Not sure how your car shipped on 8/2 and arrived to Richards-gebaur on the same day. But mine shipped on the same day and arrived at Richards-gebaur on 8/12 and sat there until 10/7 when it was moved to Argentine. On 10/11 it got assigned a railcar number and I haven't checked since.

 

[LeWe]

Got some good news today! Car was delivered to Walnut Creek. Might take some time for me to pickup because they had a lot of cars come in.

Congratulations! I've updated the table here with your delivery date: https://www.macheforum.com/site/threads/time-to-dealer-san-jose-once-shipped.20244/post-504896

 

[lurker]

Congratulations! I've updated the table here with your delivery date: https://www.macheforum.com/site/threads/time-to-dealer-san-jose-once-shipped.20244/post-504896

Thank you! As always, thanks for tracking and making the wait a shared experience

 

[LeWe]

Big news! My car arrived at Frontier Ford this morning and they called to let me know that they'll need a few hours to get it ready.

One thing that surprised me was that they needed me to fill out additional DMV paperwork. I had already bought the car before it had arrived so I'm not sure what's this about. Can anyone share what forms they filled out upon pickup?

 

[Bigfeets]

https://www.macheforum.com/site/threads/9-26-22-build-week-chat.19880/post-530201

 

[atpaks]

Big news! My car arrived at Frontier Ford this morning and they called to let me know that they'll need a few hours to get it ready.

One thing that surprised me was that they needed me to fill out additional DMV paperwork. I had already bought the car before it had arrived so I'm not sure what's this about. Can anyone share what forms they filled out upon pickup?

That's awesome news @LeWe .

Did you happen to check with Ford chat regarding any updates? For me, they are still telling me that the last update is the one from 10/11 and I just noticed that my delivery window got moved to 10/25-10/31 from 10/19-10/24. Wondering if there's a chance that the vehicle might have arrived without having an updated status on the Ford systems.

 

[LeWe]

That's awesome news @LeWe .

Did you happen to check with Ford chat regarding any updates? For me, they are still telling me that the last update is the one from 10/11 and I just noticed that my delivery window got moved to 10/25-10/31 from 10/19-10/24. Wondering if there's a chance that the vehicle might have arrived without having an updated status on the Ford systems.

I got the delivered email that says, "Complete your Mustang Mach-E purchase." And on the website it says to complete the purchase process.

My order tracker page looks like this now:

 

[LeWe]

I wanted to post my whole timeline for the delivery since it took a while and I was tracking really closely until the end.

• 7/2 - Car was built and I got my first delivery estimate of 3 weeks.
• 7/7 - Awaiting Shipment at Ramp 5J, Lecheria Cuap, EM.
• 8/2 - Got a shipped email from Ford. Ford Chat soon reported a Kansas City Southern (KCS) railcar.
• 8/6 - In Transit through Laredo, TX. This is likely the customs border check.
• 8/12 - Received at Ramp 6R, Richards-gebaur, MO.
• 10/7 - Received at Ramp 6M, Argentine, KS via Jack Cooper Transport.
• 10/11 - Shipped via Burlington Northern & Santa Fe Railway Co (BNSF) railcar.
• 10/21 - According to emersonsdad it hit Richmond on this day.
• 10/22 - Got the call this morning from the dealership.

I'm writing this post while sitting in the dealership waiting for them to complete the pre-delivery inspection (apparently takes 2-3 hours). I asked them not to detail or clean the car to speed things up. Apparently the last bit of paperwork is the temporary plates that I'll do right before getting the car.

 

[Road2Nowhere]

I wanted to post my whole timeline for the delivery since it took a while and I was tracking really closely until the end.

• 7/2 - Car was built and I got my first delivery estimate of 3 weeks.
• 7/7 - Awaiting Shipment at Ramp 5J, Lecheria Cuap, EM.
• 8/2 - Got a shipped email from Ford. Ford Chat soon reported a Kansas City Southern (KCS) railcar.
• 8/6 - In Transit through Laredo, TX. This is likely the customs border check.
• 8/12 - Received at Ramp 6R, Richards-gebaur, MO.
• 10/7 - Received at Ramp 6M, Argentine, KS via Jack Cooper Transport.
• 10/11 - Shipped via Burlington Northern & Santa Fe Railway Co (BNSF) railcar.
• 10/21 - According to emersonsdad it hit Richmond on this day.
• 10/22 - Got the call this morning from the dealership.

I'm writing this post while sitting in the dealership waiting for them to complete the pre-delivery inspection (apparently takes 2-3 hours). I asked them not to detail or clean the car to speed things up. Apparently the last bit of paperwork is the temporary plates that I'll do right before getting the car.

So exciting for you! Thanks for the detailed timeline. It's giving me hope. Enjoy your car!

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