breeves002

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This is the one we've been waiting for...finally Sync 4 software update. Not sure if this is newer software than the 1.7.1 OTA rolling out, but you can go to your dealer and have them update the APIM for free if you have any of these concerns! My GTPE did NOT have an APIM update available so this does not apply to GTs it appears.

So finally everyone that can't wait for the 1.7.1 OTA can just go to the dealer if you want to.

TECHNICAL SERVICE BULLETIN

Various SYNC4 Concerns 21-2310

11 October 2021

Model:

Ford
2021 F-150
2021 Mustang Mach-E


Issue:

Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, information and entertainment screen freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to United Kingdom (UK) English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank information and entertainment screen, CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.

NOTE: The APIM software update that addresses the symptoms listed in this bulletin may have been sent via over the air (OTA) to connected vehicles that have automatic updates enabled through the SYNC4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.


Action:
Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• 2021 Mustang Mach-E/F-150

• One or more of the following customer symptoms:

- Audio settings resetting after a key cycle
- Android Auto connection concerns
- Sirius presets missing more than three pages after a key cycle
- Information and entertainment screen freezing/locking up
- Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only)
- Wi-Fi keyboard defaulting to UK English
- WMA files not playing properly from a USB device
- Intermittent blank information and entertainment screen
- Apple CarPlay connection concerns
- Bluetooth connectivity concerns
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times

Description Operation No. Time
2021 F-150/Mustang Mach-E: Check For GWM And APIM Software Update, Reprogram The APIM (Do Not Use With Any Other Labor Operations) 212310A 0.8 Hrs.
2021 F-150/Mustang Mach-E: Check For GWM And APIM Software Update, Reprogram The GWM And APIM (Do Not Use With Any Other Labor Operations) 212310B 0.9 Hrs.
Repair/Claim Coding

Causal Part: 14G670
Condition Code: 04


Service Procedure

NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming.

NOTE: The gateway module (GWM) must be at the latest software level before the APIM update can be performed. Updated APIM software will not show as being available in FDRS until the GWM has been successfully updated.

1. Connect the VCM II, VCMM or later level to the vehicle DLC and the diagnostic scan tool USB port. Start a vehicle session with the FDRS and select the toolbox tab to see the available software updates.

2. Is a GWM software update available?

(1). Yes - proceed to Step 3.

(2). No - proceed to Step 4.

3. Update the GWM using the latest version of FDRS. Refer to Workshop Manual (WSM), Section 418-01A.

(1). Connect a battery charger to the 12V battery.

NOTE: A blank 32GB or larger USB flash drive is required for GWM update. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive, and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a more lengthy operation.

(2). Using the FDRS, reprogram the GWM by selecting GWM - Gateway Module A (GWM) Software Update. Follow all on-screen instructions carefully.

(3). When prompted, connect the USB flash drive to the diagnostic scan tool.

NOTE: It may take up to 30 seconds for the vehicle to recognize the USB flash drive.

(4). When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS diagnostic scan tool and connect it to the USB media hub to install the software into the GWM. The update starts automatically and may take 10 minutes or longer to complete. It is normal for the GWM to reset during this step. It is possible to open a progress bar in the SYNC touchscreen in the vehicle by pressing on the Updating In Progress banner at the top left corner of the screen.

(5). There will be a prompt to restart the vehicle in the vehicle SYNC touchscreen. With the USB drive still in the vehicle, turn the vehicle ignition OFF and open the driver’s door to allow the vehicle to power down. The SYNC touchscreen may stay turned on for a few more seconds after turning off the vehicle and opening the driver's door. Allow the vehicle to sit powered down for at least 5 minutes.

(6). With the USB drive still in the vehicle and after waiting 5 minutes, close the driver’s door and turn the vehicle ignition ON. Allow the vehicle to power on and look for a Update Successful pop up in the vehicle SYNC touchscreen.

(7). Once the pop-up stating Update Successful appears in the SYNC screen, select Close, remove the USB flash drive from the USB media hub and connect it to the FDRS diagnostic scan tool, and select OK on the FDRS. This initiates the remaining automated configuration steps and reports the GWM assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the GWM to reset during this step.

4. If a GWM software update was performed, re-run the network test on the FDRS. Is an APIM software update available?

(1). Yes - proceed to Step 5.

(2). No - this article does not apply. Refer to WSM, Section 415-00.

NOTE: A blank 64GB or larger USB flash drive is required for APIM software update. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. Make sure the Quick Format box is selected. If it is not selected, it will result in a lengthier operation.

5. Verify a battery charger connected to the vehicle's 12v battery. Set the charger to maintain 12.6-13.6 volts.

6. Close all doors on the vehicle. Locking the latch mechanically while the door is open will simulate a closed door.

7. Download and Run the APIM Software Update application on the FDRS and follow the on-screen prompts. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table.

(1). Follow the FDRS prompts and install the USB flash drive into the vehicle. Wait 5 minutes for the updating prompts to show up in the Sync screen.

NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. All doors must remain closed until the SYNC screen prompts a restart is required. To view the progress, you can drop down the updating screen in the sync screen.

(2). When the USB has downloaded to the vehicle, the touchscreen indicates a message for Restart Required. The ignition needs to be turned off for 10 minutes. Open the driver's door, then close it to allow the vehicle to completely power down. During this key off time, the screen continues through a reboot process.

(3). After the 10 minutes, start the vehicle and allow another 5 minutes for the Update Successful message to appear in SYNC screen. Once the Update Successful message appears, the USB flash drive may be removed, and the doors opened.

(4). Return the USB thumb drive to the FDRS and follow the on-screen prompts to complete the procedure.
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HuntingPudel

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"Service Procedure

NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming."

Heh, what about our friends with early deliveries who do not have a spare key? 😱
 

fayt349

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" NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. "


???

I said it before and I'll say it again. They're laughing at us lol.
 

americanflannel

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This is the one we've been waiting for...finally Sync 4 software update. Not sure if this is newer software than the 1.7.1 OTA rolling out, but you can go to your dealer and have them update the APIM for free if you have any of these concerns! I am going to check if there is an update for my GT PE this weekend in FDRS.
Awesome these are the issues that most annoy me at the moment.
 

Logal727

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This is the one we've been waiting for...finally Sync 4 software update. Not sure if this is newer software than the 1.7.1 OTA rolling out, but you can go to your dealer and have them update the APIM for free if you have any of these concerns! I am going to check if there is an update for my GT PE this weekend in FDRS.

TECHNICAL SERVICE BULLETIN
Various SYNC4 Concerns 21-2310
11 October 2021

Model:

Ford
2021 F-150
2021 Mustang Mach-E

Issue: Some 2021 Mach-E/F-150 vehicles may experience at least one of the following symptoms: audio settings resetting after a key cycle, Android Auto connection concerns, Sirius presets missing more than three pages after a key cycle, information and entertainment screen freezing/locking up, Pro Power Onboard messaging confusion after a tripped circuit breaker (F-150 only), WiFi keyboard defaulting to United Kingdom (UK) English, windows media audio (WMA) files not playing properly from a universal serial bus (USB) device, intermittent blank information and entertainment screen, CarPlay connection concerns, and/or Bluetooth connectivity concerns. This may be due to the software in the accessory protocol interface module (APIM). To correct the condition, follow the Service Procedure steps to reprogram the APIM.

NOTE: The APIM software update that addresses the symptoms listed in this bulletin may have been sent via over the air (OTA) to connected vehicles that have automatic updates enabled through the SYNC4 screen. Enter the vehicle identification number (VIN) in Professional Technician System (PTS) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the following criteria:

• 2021 Mustang Mach-E/F-150

• One or more of the following customer symptoms:

- Audio settings resetting after a key cycle
- Android Auto connection concerns
- Sirius presets missing more than three pages after a key cycle
- Information and entertainment screen freezing/locking up
- Pro-Power Onboard messaging confusion after a tripped circuit breaker (F-150 only)
- Wi-Fi keyboard defaulting to UK English
- WMA files not playing properly from a USB device
- Intermittent blank information and entertainment screen
- Apple CarPlay connection concerns
- Bluetooth connectivity concerns
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times

Description Operation No. Time
2021 F-150/Mustang Mach-E: Check For GWM And APIM Software Update, Reprogram The APIM (Do Not Use With Any Other Labor Operations) 212310A 0.8 Hrs.
2021 F-150/Mustang Mach-E: Check For GWM And APIM Software Update, Reprogram The GWM And APIM (Do Not Use With Any Other Labor Operations) 212310B 0.9 Hrs.
Repair/Claim Coding

Causal Part: 14G670
Condition Code: 04

Service Procedure

NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming.

NOTE: The gateway module (GWM) must be at the latest software level before the APIM update can be performed. Updated APIM software will not show as being available in FDRS until the GWM has been successfully updated.

1. Connect the VCM II, VCMM or later level to the vehicle DLC and the diagnostic scan tool USB port. Start a vehicle session with the FDRS and select the toolbox tab to see the available software updates.

2. Is a GWM software update available?

(1). Yes - proceed to Step 3.

(2). No - proceed to Step 4.

3. Update the GWM using the latest version of FDRS. Refer to Workshop Manual (WSM), Section 418-01A.

(1). Connect a battery charger to the 12V battery.

NOTE: A blank 32GB or larger USB flash drive is required for GWM update. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive, and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. De-selecting Quick Format is not necessary and will result in a more lengthy operation.

(2). Using the FDRS, reprogram the GWM by selecting GWM - Gateway Module A (GWM) Software Update. Follow all on-screen instructions carefully.

(3). When prompted, connect the USB flash drive to the diagnostic scan tool.

NOTE: It may take up to 30 seconds for the vehicle to recognize the USB flash drive.

(4). When prompted by the FDRS, safely remove/eject the USB flash drive from the FDRS diagnostic scan tool and connect it to the USB media hub to install the software into the GWM. The update starts automatically and may take 10 minutes or longer to complete. It is normal for the GWM to reset during this step. It is possible to open a progress bar in the SYNC touchscreen in the vehicle by pressing on the Updating In Progress banner at the top left corner of the screen.

(5). There will be a prompt to restart the vehicle in the vehicle SYNC touchscreen. With the USB drive still in the vehicle, turn the vehicle ignition OFF and open the driver’s door to allow the vehicle to power down. The SYNC touchscreen may stay turned on for a few more seconds after turning off the vehicle and opening the driver's door. Allow the vehicle to sit powered down for at least 5 minutes.

(6). With the USB drive still in the vehicle and after waiting 5 minutes, close the driver’s door and turn the vehicle ignition ON. Allow the vehicle to power on and look for a Update Successful pop up in the vehicle SYNC touchscreen.

(7). Once the pop-up stating Update Successful appears in the SYNC screen, select Close, remove the USB flash drive from the USB media hub and connect it to the FDRS diagnostic scan tool, and select OK on the FDRS. This initiates the remaining automated configuration steps and reports the GWM assembly, vehicle interface processor (VIP), calibration, customer interface processor (CIP), and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the GWM to reset during this step.

4. If a GWM software update was performed, re-run the network test on the FDRS. Is an APIM software update available?

(1). Yes - proceed to Step 5.

(2). No - this article does not apply. Refer to WSM, Section 415-00.

NOTE: A blank 64GB or larger USB flash drive is required for APIM software update. Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted. To format the USB flash drive, right click on the USB flash drive, select Format, select exFAT for the File System, and select Default Allocation Size for the Allocation Unit Size. Make sure the Quick Format box is selected. If it is not selected, it will result in a lengthier operation.

5. Verify a battery charger connected to the vehicle's 12v battery. Set the charger to maintain 12.6-13.6 volts.

6. Close all doors on the vehicle. Locking the latch mechanically while the door is open will simulate a closed door.

7. Download and Run the APIM Software Update application on the FDRS and follow the on-screen prompts. If any error conditions are experienced during programming, refer to WSM Section 418-01A > General Procedures > Module Programming for the Error Condition Table.

(1). Follow the FDRS prompts and install the USB flash drive into the vehicle. Wait 5 minutes for the updating prompts to show up in the Sync screen.

NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive. All doors must remain closed until the SYNC screen prompts a restart is required. To view the progress, you can drop down the updating screen in the sync screen.

(2). When the USB has downloaded to the vehicle, the touchscreen indicates a message for Restart Required. The ignition needs to be turned off for 10 minutes. Open the driver's door, then close it to allow the vehicle to completely power down. During this key off time, the screen continues through a reboot process.

(3). After the 10 minutes, start the vehicle and allow another 5 minutes for the Update Successful message to appear in SYNC screen. Once the Update Successful message appears, the USB flash drive may be removed, and the doors opened.

(4). Return the USB thumb drive to the FDRS and follow the on-screen prompts to complete the procedure.
I'm confused, will this be coming as an OTA as well?
 
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breeves002

breeves002

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I'm confused, will this be coming as an OTA as well?
Not according to this TSB. I'm referring to the 1.7.1 OTA that has been rolling out which is an APIM update. It is possible this TSB and that OTA update are in fact the same thing. We do not know yet.
 

Logal727

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Not according to this TSB. I'm referring to the 1.7.1 OTA that has been rolling out which is an APIM update. It is possible this TSB and that OTA update are in fact the same thing. We do not know yet.
Ugh ok, I don't understand the point of OTA updates then if software bugs on infotainment can't be fixed without going to dealer. My 2019 Honday Odyssey was able to update infotainment over WiFi.
 

macchiaz-o

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Heh, what about our friends with early deliveries who do not have a spare key? 😱
The one and only key fob is my spare key. PaaK is my primary key.

I'm confused, will this be coming as an OTA as well?
Some vehicles have already received the bug fixes described in this TSB's symptoms list via OTA. It's still rolling out.
 

Logal727

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The one and only key fob is my spare key. PaaK is my primary key.



Some vehicles have already received the bug fixes described in this TSB's symptoms list via OTA.
I'm definitely experiencing some of these, wondering if I should keep on waiting for an OTA or just go to the dealer and risk them messing something up.
 

WEH

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What about Sirius satellite song notifications that is part of Sync. It has never worked. Works fine in my 2020 Escape. I believe I received the last sync update. Is it just me with the problem?
 

Logal727

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Will this add the CarPlay routing on the instrument cluster too or is that separate from Sync updates?
 

generaltso

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What about Sirius satellite song notifications that is part of Sync. It has never worked. Works fine in my 2020 Escape. I believe I received the last sync update. Is it just me with the problem?
Will this add the CarPlay routing on the instrument cluster too or is that separate from Sync updates?
Others have reported that both of these come with 1.7.1.
 

Logal727

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Others have reported that both of these come with 1.7.1.
Great thanks, gonna make a summoning circle to the OTA gods, if anyone wants to park their MMEs in my kids school car circle, I think we can get it done. . Cause that's what it takes I guess.
 

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" NOTE: Ask the customer to bring their spare key fob to assist in the Ford Diagnosis and Repair System (FDRS) programming. "


???

I said it before and I'll say it again. They're laughing at us lol.
You’re giving Ford way too much credit here.
 
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