TSB 22-2150 - Revised TSB for Stuck Power-Up 1.7.1 Update

[Mach-Lee]

Nov 2022 Update: This TSB is now replaced with TSB 22-2404.

This bulletin supersedes TSB 22-2117 (the fix for stuck power-up 1.7.1 update). Please ask your dealer to use the new procedure. Your dealer needs to update their FDRS software (new version today), disable antivirus protection, use the specified adapters that are verified to work by Ford, and connect a battery charger during the update. If they don't do all of these, the procedure will likely fail.

TECHNICAL SERVICE BULLETIN 22-2150 13 April 2022
Unable To Update The APIM Or TCU With The FDRS And USB Drive - Module Recovery

This bulletin supersedes 22-2117.

Models:

2021 Bronco
2021 Edge
2021 F-150
2021 Mustang Mach-E
2021 Nautilus

Summary

This article supersedes TSB 22-2117 to update the Issue, Action, Service Procedure.

Issue: For some 2021 Mustang Mach-E, F-150, Edge, Nautilus and Bronco vehicles technicians may experience the inability to update the accessory protocol interface module (APIM) or telematics control unit (TCU) using the Ford Diagnosis and Repair System (FDRS) and Universal Serial Bus (USB) drive. The PTS – OTA Dashboard on vehicles with this condition may also display multiple APIM and/or TCU updates have failed, and/or a no OTA history message. In addition, on vehicles with this condition, the customer may have reported experiencing a Ford Power-Up software update failure message via the vehicle display and/or FordPass/LincolnWay. This may be due to an internal software error. To correct this condition, follow the Service Procedure to update and/or recover the APIM/TCU.

NOTE: Only 10% of vehicles may require this procedure.

Action: Follow the Service Procedure to correct the condition on vehicles that meet all of the following criteria:

• 2021 Mustang Mach-E/F-150/Edge/Nautilus/Bronco
• Inability to update the APIM and/or TCU using the FDRS and USB drive

Special Tool(s)

USB-to-Ethernet adapter: Trendnet TU2-ET100 USB2.0, Trendnet TU3-ETG USB 3.0, Startech USB31000S USB 3.0, UGREEN USB USB 3.0 model no 40321, Amazon Basics USB 3.0 U3-GE-1P. These adapters have been validated through Ford service testing.

Mini B 5 Pin Female Adapter: Rotunda Part# CCMUSB-AF-BF5 or equivalent (Vehicles with USB Media Hub)

USB 2 Cable - Male to Male: Rotunda Part# CCMUSB2-AM-AM-10 or equivalent (All vehicles)

Ethernet cable assembly, obtain locally (All vehicles)

NOTE: Ford has received feedback from technicians that the following USB-to-Ethernet adapters do not work and should not be used: TP-Link USB3 - 10/100/1000, Cable Creations 10/100/1000 USB3, UGREEN USB2 - 10/100, Cable Leader USB 2.0, UGREEN ‎FBA_20256. In the near future, a list of good/bad USB-to-Ethernet adapters will be published on PTS > Service Tips.

Service Procedure

NOTE: Administrative access on the laptop computer being used is required to perform this procedure. Make sure any antivirus software loaded in the laptop computer is disabled or uninstalled prior to performing this procedure.

NOTE: Use only a wireless connection for internet access as this application requires the use of the laptop computer ethernet port during the module recovery procedure. Verify the FDRS is at the latest software level.

See attached PDF for full procedue and pictures:

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[stmache]

Ford left no question as to what the "Special Tools" are this time. Will drop this off at my dealership later today to make sure they can "obtain locally" or via Amazon the right tools the next time they try to install this fix on my Mach-e.

Thanks for the update!

 

[cccjrsbox]

Have my MME in today for the fix. Surprisingly, they were are of the updated TSB. Fingers crossed.

 

[cccjrsbox]

Just heard back, said it failed after tending to it all day. They are worried that if they attempt it more that 15 times it will "brick the module". Waiting to hear next steps...

 

[FME]

Just got mine back this evening. The dealership said they were able to apply 22-2150 with success but couldn't do 22-2117, it failed twice. They were having internet issues

Am I correct in that you don't need to do 22-2117 now if 22-2150 is applied?

I can now turn on auto updates and was able to schedule an update for tonight but not multiple days. Hopefully something works.

 

[Gimme_my_MME]

Just got mine back this evening. The dealership said they were able to apply 22-2150 with success but couldn't do 22-2117, it failed twice. They were having internet issues

Am I correct in that you don't need to do 22-2117 now if 22-2150 is applied?

I can now turn on auto updates and was able to schedule an update for tonight but not multiple days. Hopefully something works.

Correct. 22-2150 is the updated version of 22-2117 with all the tips and tricks and fixes that have come to light the past couple weeks. The end result is the same it's the procedure that's sightly different between the two

 

[FME]

Any idea how I can tell if I'm unstuck other that being able to turn on updates and schedule an update?

If I don't schedule a day to do an update, will it just do the update at the time it's available?

Thanks for your help.

Sam

 

[cccjrsbox]

Just heard back, said it failed after tending to it all day. They are worried that if they attempt it more that 15 times it will "brick the module". Waiting to hear next steps...

Well, after 2 trips to the dealer, 6 total days without the car, dealer could not get either TSB to take. Most recently blaming it on a bad ethernet/usb dongle. Will go back again late next week after they get a new dongle... argh.

 

[ZuleMME]

Any idea how I can tell if I'm unstuck other that being able to turn on updates and schedule an update?

If I don't schedule a day to do an update, will it just do the update at the time it's available?

Thanks for your help.

Sam

I'm actually been waiting for someone that was stuck to check bezel diagnostics, see if you have a serial number for the APIM. If so I'd say you're certainly fixed. Otherwise, the jury is still out (my personal situation).

 

[MachMeNow]

In response to ZuleMME "I'm actually been waiting for someone that was stuck to check bezel diagnostics, see if you have a serial number for the APIM. If so I'd say you're certainly fixed. Otherwise, the jury is still out (my personal situation)."

I was stuck at two failed 1.7.1 updates (last November). Bezel diags showed APIM s/n as "----'. After dealer successfully implemented TSB 22-2150 on the 15th of this month APIM s/n still displayed as "----'. The car received a successful 2.1.0 OTA yesterday the 21st. Bezel diags still show "----" as s/n. So, not conclusive that I'll continue to receive updates, but at least I did get 2.1.0 even though an APIM s/n has never displayed in the bezel diags.

 

[FME]

How do you check the bezel diagnostics?
The dealership said they successfully installed 2150 and I can now turn on OTA and schedule but haven’t received an update. I just got it back Wednesday and no updates so far. I am connected to WiFi.
Personally I don’t know if it worked.

 

[SashaLondon]

Bristol street motors in the Uk hasn’t seen this and said it’s not presently available for UK cars. They cancelled my service appointment. This is crap I’m fuming now about this whole ordeal.

 

[AllenXS]

Bristol street motors in the Uk hasn’t seen this and said it’s not presently available for UK cars. They cancelled my service appointment. This is crap I’m fuming now about this whole ordeal.

Do you have the ford uk contact? Pm ford on the forum to get it.

 

[Mach-Lee]

This TSB is now being referenced in the 22B08 program. If your dealer cannot update your SYNC they should follow this procedure.

 

[stmache]

After going back and forth with a Ford Customer Experience Specialist and my dealership, I will be bringing Max back in tomorrow morning. I will be given a rental car while they work on updating my car.

I will be giving them a list of issues including a new one; my charging port indicator lights stopped working over the weekend. I am stating my expectations that all TSB and CSP procedures open for my VIN will be performed which will bring my Mach-e up to software spec with others here who have gotten the updates to work and/or received them OTA.

I am very cautiously optimistic.

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