Mach-Lee
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- First Name
- Lee
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- 2022 Mach-E Premium AWD
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- #1
This one is caused by yanking out the L3 DC-Fast Charge handle before the locking pin has fully retracted. When stopping DCFC, a reminder to always press the button on the charge port to stop charging, WAIT-count to 3, and then remove the DCFC handle after the ring indicator lights have stopped flashing (solid white). Do not press on the handle latch button or try to pull out the cable until the lock is fully retracted. If you push the button and immediately try to yank the DCFC handle while it's retracting, you may have damaged or completely broken off the lock actuator, requiring replacement. A "Charger Service Required" error may display, and disable L3 charging at the next session.
Here is a view of an undamaged locking pin. You can stick your finger in the top of the port and feel if yours is loose or broken. It should feel solid.
For those that don't know, the locking pin is only deployed during L3 DCFC, not during standard L1 or L2 AC charging. It is okay to remove a standard L2 J1772 by pressing the button on the handle and pulling to remove (with a slight pause), but the procedure is different while using DCFC with a CCS plug. With DCFC you must press the button on the charge port and wait several seconds for the cable to unlock before trying to remove it. The owner's manual does not specify a wait period for the unlocking process, I believe it should be edited to include that as a step IMO. I've observed impatient people press the button and immediately start yanking on the handle, so I can see this happening if the cable is forcibly removed early.
Here is a video showing how to unplug properly. Notice the hand doesn't touch the handle while counting to 3:
Note: Some chagers may take longer to stop, up to 6 seconds. Always wait for the solid white charge ring before starting to unplug.
Credit: Crazypostman
Here is a view of an undamaged locking pin. You can stick your finger in the top of the port and feel if yours is loose or broken. It should feel solid.
For those that don't know, the locking pin is only deployed during L3 DCFC, not during standard L1 or L2 AC charging. It is okay to remove a standard L2 J1772 by pressing the button on the handle and pulling to remove (with a slight pause), but the procedure is different while using DCFC with a CCS plug. With DCFC you must press the button on the charge port and wait several seconds for the cable to unlock before trying to remove it. The owner's manual does not specify a wait period for the unlocking process, I believe it should be edited to include that as a step IMO. I've observed impatient people press the button and immediately start yanking on the handle, so I can see this happening if the cable is forcibly removed early.
Here is a video showing how to unplug properly. Notice the hand doesn't touch the handle while counting to 3:
Note: Some chagers may take longer to stop, up to 6 seconds. Always wait for the solid white charge ring before starting to unplug.
Credit: Crazypostman
TECHNICAL SERVICE BULLETIN Level 3 Charging - Illuminated Charger Service Required Indicator In The IPC And/Or Multiple DTCs | 22-2355 19 September 2022 | ||||||||||||||||||||||||||||
Model:
Issue: Some 2021-2022 Mustang Mach-E, 2022 e-Transit and F-150 Lightning vehicles may experience inoperative level 3 charging with an illuminated Charger Service Required indicator in the instrument panel cluster (IPC) and diagnostic trouble codes (DTCs) P0D93:00, P0D94:00, P0D98:00, P0D9E:00 and/or P0DA0:00 in the secondary on-board diagnostic module (SOBDM). If the charging cord is removed from the charge port without the lock/release button fully depressed, this can damage the charge port locking pin actuator and disable level 3 charging for the next charging session. To correct the condition, follow the Service Procedure to replace only the charge port lock actuator. Action: Follow the Service Procedure to correct the condition if the vehicle meets the following criteria:
Parts
Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool. Labor Times
NOTE: To prevent repeat concerns with the charge port lock actuator, fully depress the charge port lock/release button before disconnecting the charge cord. (Figure 1) The charge port lock actuator may also be released by utilizing the vehicle's center display screen menu or depressing the release button located on the level 3 direct current (DC) fast charger. Figure 1 1. Inspect the charge port lock actuator pin. (Figure 2) Is the charge port lock actuator pin missing or loose? Figure 2 (1). Yes - proceed to Step 2. (2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 414-03B High Voltage Battery Charging System. 2. De-energize the high voltage system. Refer to WSM, Section 414-03A High Voltage Battery > Mounting and Cable > General Procedures. 3. Gain access to the charging port. (1). For e-Transit vehicles, remove the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly. ⢠Remove the retainers and the charge port cover. (Figure 3) Figure 3 (2). For Mustang Mach-E and F-150 Lightning vehicles, remove the following components: ⢠Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires. ⢠Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation. ⢠Charge status indicator (CSI) housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation. 4. Disconnect the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4) Figure 4 5. Remove the 4 bolts holding the charge port to the body bracket. (Figure 5) Figure 5 6. Release the 2 snap features and slide the charge port downward along the guide track until there is enough space to remove 2 actuator bolts and the actuator. (Figure 6) Figure 6 7. Install a new actuator and 2 new actuator bolts. Tighten to 1.2 nm (10.6 lb-in). 8. Align the charge port guides with the bracket and slide back up into position until snap features engage and holds the part in place with all four holes lined up. 9. Reuse the 4 charge port bolts. Tighten to 10.5 nm (93 lb-in). 10. Install the charge cord lock release cable and 4-way electrical connector to the lock actuator. (Figure 4) 11. Install the accessibility components. (1). For e-Transit vehicles, install the retainers and the charge port cover. (Figure 3) ⢠Reinstall the front bumper cover. Refer to WSM, Section 501-19 Front Bumper Cover > Bumpers > Disassembly and Assembly. (2). For Mustang Mach-E and F-150 Lightning vehicles, install the following components: ⢠Left front wheel. Refer to WSM, Section 204-04A Wheels and Tires. ⢠Fender splash shield. Refer to WSM, Section 501-02 Front End Body Panels > Removal and Installation. ⢠CSI housing assembly. Refer to WSM, Section 414-03B High Voltage Battery Charging System > Removal and Installation. |
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