UK Customers

[Mjsd]

@Wonky_Donkey @portlandg hope you had a swell first weekend with your cars. I've now done 250 miles. still cant stop smiling. quick question, either of you experienced an issue with the fordpass app where the location being reported for your car is completely inaccurate? and how would I refresh that? ive tried quitting the app, logging out and back in. still no luck. it's on my driveway but it's currently reporting its a few towns away. Cheers

Mine is same. Even when charging at home - charging location is in few miles away!

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[Mjsd]

Hi all.
Question for those who have now the Mach-E at home. How long takes from arriving at Antwerp until your dealer received the car and then delivered it to you? Thanks.

Antwerp to dealer - 2 months
Dealer to you - 2 days

 

[Wonky_Donkey]

@Wonky_Donkey @portlandg hope you had a swell first weekend with your cars. I've now done 250 miles. still cant stop smiling. quick question, either of you experienced an issue with the fordpass app where the location being reported for your car is completely inaccurate? and how would I refresh that? ive tried quitting the app, logging out and back in. still no luck. it's on my driveway but it's currently reporting its a few towns away. Cheers

Yes - it’s been a whole week ownership as of today… and likewise still loving it.

I’ve clocked up 365 miles so far and all good. No issues here with the location info in FordPass app, it’s been accurate all the time. I’m using the iPhone version of the app - not sure if that makes any difference.

Only thing that is alluding me so far is the uploading of a profile from the app to the car. Keeps saying I need to add my VIN to FordPass app first (which has been done) I know I’m not alone on that so I’m guessing it’s an app/server issue. It’s no problem though as you can set one up in the car - you just don’t get to use a personal picture.

 

[Smoothbond]

Yes - it’s been a whole week ownership as of today… and likewise still loving it.

I’ve clocked up 365 miles so far and all good. No issues here with the location info in FordPass app, it’s been accurate all the time. I’m using the iPhone version of the app - not sure if that makes any difference.

Only thing that is alluding me so far is the uploading of a profile from the app to the car. Keeps saying I need to add my VIN to FordPass app first (which has been done) I know I’m not alone on that so I’m guessing it’s an app/server issue. It’s no problem though as you can set one up in the car - you just don’t get to use a personal picture.

I'm also using the Iphone app. And I was unable to send my profile to the car for the first 24 hours, it eventually went through. This inaccurate location is quite disturbing. I spent the night at a friend's on monday, woke up the next day, checked my fordpass app and the car location was nowhere near, almost had a heart attack thinking the car had been nicked.

 

[Wonky_Donkey]

I'm also using the Iphone app. And I was unable to send my profile to the car for the first 24 hours, it eventually went through. This inaccurate location is quite disturbing. I spent the night at a friend's on monday, woke up the next day, checked my fordpass app and the car location was nowhere near, almost had a heart attack thinking the car had been nicked.

Hmm - I wonder if there's something interfering with the GPS antenna in the car. If you use the in built navigation on SYNC4A is the location accurate on that?

 

[JStepha]

I'm also using the Iphone app. And I was unable to send my profile to the car for the first 24 hours, it eventually went through. This inaccurate location is quite disturbing. I spent the night at a friend's on monday, woke up the next day, checked my fordpass app and the car location was nowhere near, almost had a heart attack thinking the car had been nicked.

Try the FordPass Pro app in the App Store. That is meant to have better location tracking.

 

[Dudd]

Just got a video message from my dealer. He has my Mach E

 

[Iwantonenow]

Something is happening on my account. It has updated tappsDateTime twice that I have seen this morning. It could just be that someone is checking on the system I guess, or I could try being a little bit hopeful...
However, of course no F12 change.

 

[Tony.T]

Just got a video message from my dealer. He has my Mach E

Yay! Ask him when mine will appear. Mind you it was only built last week (I hope)

 

[SteveUk]

Champagne time!

 

[Smoothbond]

Hmm - I wonder if there's something interfering with the GPS antenna in the car. If you use the in built navigation on SYNC4A is the location accurate on that?

I’ve been using the inbuilt navigation for aall my road trips and it’s been fine . It’s just the location of the vehicle in the vehicle tab that’s inaccurate. Tracking the vehicle is essentially impossible if it’s not updating . I’ve also checked for any gps option in the connectivity settings in the car and I can’t see any option. All my connectivity options are enabled . Been on the phone to FordPass support and they are more than useless.

 

[Mjsd]

I’ve been using the inbuilt navigation for aall my road trips and it’s been fine . It’s just the location of the vehicle in the vehicle tab that’s inaccurate. Tracking the vehicle is essentially impossible if it’s not updating . I’ve also checked for any gps option in the connectivity settings in the car and I can’t see any option. All my connectivity options are enabled . Been on the phone to FordPass support and they are more than useless.

I spoke 3 times with them. You are right, they are useless.
First time they told me to do master reset -don’t work
Second time told me to delete the app and install again- no charge at all
Third time they told me that probably must to work like that.
Every time waist of time

 

[Spensaf]

Antwerp to dealer - 2 months
Dealer to you - 2 days

Currently 10 weeks in Antwerp

 

[Mjsd]

Champagne time!

Did you get the call?

 

[Smoothbond]

I spoke 3 times with them. You are right, they are useless.
First time they told me to do master reset -don’t work
Second time told me to delete the app and install again- no charge at all
Third time they told me that probably must to work like that.
Every time waist of time

My experience with Fordpass support so far leaves a lot to be desired. they are literally just reading off a script and have no clue.

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