UK Customers

[davkd]

OK, so my dealer has just reported back from Ford on my issues:

Finance - Will remain as it is at 4.9%. They won’t even do 4.8% no chance of 2.9%.

Keys - They are not replacing any keys for anyone in the UK. This might change for future orders.

‘Hold’ Issue - No update.

I’m 90% certain I’m out now.

This is crap customer service by anyone’s standards!!

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[davkd]

#Keygate - This is Fords official response:

“The standard key design is what has been supplied from the factory with the vehicle and is not subject to be changed based on their feedback but it is noted by our Product team as customer feedback for future development.”

This is clearly a load of Bull S#!t as we are the only ones to get these keys.

They are treating us like fools and really mugging me off now!

 

[BlackheathDiggs]

#Keygate - This is Fords official response:

“The standard key design is what has been supplied from the factory with the vehicle and is not subject to be changed based on their feedback but it is noted by our Product team as customer feedback for future development.”

This is clearly a load of Bull S#!t as we are the only ones to get these keys.

They are treating us like fools and really mugging me off now!

Yes, and I think someone on here said that the vehicles had been shipped with one Mustang key from Mexico, which was then removed on arrival in Antwerp, and replaced with the 2 cr*p ones. So this is a total lie from Ford.

 

[davkd]

Yes, and I think someone on here said that the vehicles had been shipped with one Mustang key from Mexico, which was then removed on arrival in Antwerp, and replaced with the 2 cr*p ones. So this is a total lie from Ford.

I suspect they have not ordered enough keys for us or they are trying to save money.

There are so many people in the US ordering a second key.

They knew they would have to provide us with two because we can’t have PAAK.

My guess is they have given us two crap keys and they will sell ours in the US.

Saves money on our keys and makes money for the US market.

They seem to be sticking to the party line so I don’t know what the next move is?

 

[al14]

I think the smell of my mats was actually the packing they came in as the mats don’t seem to smell at all now. ?

I did waver over ordering the rubber boot liner - or the folding out multipurpose one. Went with the multipurpose.

@al14 So yes the neoprene fold out flap is there specifically to protect the boot opening while you are loading/unloading. If you fold down the rear seats the mat can be unfolded out to protect the whole boot space back of the seats and reveals a rubberised surface layer. It’s quite a clever design really.

Thanks

 

[Smoothbond]

#Keygate - This is Fords official response:

“The standard key design is what has been supplied from the factory with the vehicle and is not subject to be changed based on their feedback but it is noted by our Product team as customer feedback for future development.”

This is clearly a load of Bull S#!t as we are the only ones to get these keys.

They are treating us like fools and really mugging me off now!

Turns out the Mustang Key fobs being issued (at least in Europe) don’t have motion sensing but the ’crap’ Ford branded ones assigned to the UK have it. I wont be swapping for Mustang Keys thank you.

 

[Andeh]

Turns out the Mustang Key fobs being issued (at least in Europe) don’t have motion sensing but the ’crap’ Ford branded ones assigned to the UK have it. I wont be swapping for Mustang Keys thank you.

Seconded. I prefer security over looks for something that lives in my pocket. Plus the Mach E key is pretty bloody clunky and cheap looking in its own way. Faux chrome and all.

 

[Holy Driver]

Turns out the Mustang Key fobs being issued (at least in Europe) don’t have motion sensing but the ’crap’ Ford branded ones assigned to the UK have it. I wont be swapping for Mustang Keys thank you.

Really?
Ford logo key has motion sensor and the mustang logo keys not?
What a crap

 

[mach-e-2021]

{"lifeCycleMode":"NORMAL",

What does this mean, I'm sure it was "Transport" previously.

 

[themagicrobot]

I think the keys with the mustang logo look great. Dunno if they have faux chrome or not. I got two with my V8 and now need to somehow find out if they have the motion sensing feature or not.
https://www.ford.co.uk/owner/resour...intenance/car-features/motion-sensing-key-fob

 

[Smoothbond]

I think the keys with the mustang logo look great. Dunno if they have faux chrome or not. I got two with my V8 and now need to somehow find out if they have the motion sensing feature or not.
https://www.ford.co.uk/owner/resour...intenance/car-features/motion-sensing-key-fob

Lock your car and leave your key on the floor next to the door. Wait 2 minutes, dont touch the fob which is still on the floor and try to open your door.

 

[KBahn]

Turns out the Mustang Key fobs being issued (at least in Europe) don’t have motion sensing but the ’crap’ Ford branded ones assigned to the UK have it. I wont be swapping for Mustang Keys thank you.

https://www.whatcar.com/news/ford-t...with-sleeping-key-fob-on-kuga-and-puma/n19213

This article confirms that the MME is indeed using motion-sensing keys in the UK.... they do not appear to use the same technology in the USA.... looking at the US aftermarket key fob it does not show motion-sensing as a feature.

 

[Iwantonenow]

So surely if this was always part of the plan, they should have made a batch of these same fobs but put a Mustang logo on it.

 

[Tony.T]

I won't get my car until mid september at the earliest (that's why I'm not taking much part if any in the WhatsApp group as I'll just get in your way!

But the key doesn't greatly bother me, if I get a plain generic Ford key I'll modify it using a key fob with a Mustang- take a look on e-bay, fill yer boots!

 

[Smoothbond]

So surely if this was always part of the plan, they should have made a batch of these same fobs but put a Mustang logo on it.

That may be on the road map for future models but not considered critical for the launch.

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