Unable to tie my phone to my profile

Briguy

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I've encountered an issue where I get an error message when attempting to tie my phone to my profile. When you select the pencil icon next to the profile name, one of the options is to add a phone to the profile. When you do this the system asks you to press the lock button in the FordPass app. When I do this, I get this message.
Ford Mustang Mach-E Unable to tie my phone to my profile PXL_20240911_004224912


I have ensured that my phone is connected via Bluetooth. It is connected via PAAK with no issue, and I was able to add my wife's phone with no problem to her profile. I've wiped the system and started over from scratch with the same result. Any ideas?
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AliRafiee

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Seeing that message makes me think that phone is attached to another profile
 
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Briguy

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Brian
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Seeing that message makes me think that phone is attached to another profile
I agree and I am starting to wonder if the issue is a result of both of us having Pixel 8 phones. Her phone is definitely tied to her profile. Setting it up was no problem whatsoever. It's only my profile and tying my phone to it that is the issue. The error message reads as if I am hitting the lock button on the key fob instead of the phone app which I'm obviously not doing.
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