scoopman
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Yup. Cheesemobile was in my garage all night, and I plugged it in this morning to my L2 (as I forgot to do so last evening).
I have code P0AA1: Hybrid battery positive contactor -- circuit stuck closed and after clearing, P1A10: Hybrid Powertrain Control Module - Battery Disabled
Question for those in Northern California: Who has had their HVJB and harness replaced here? What dealer did you use for service? Who is good and has already done one of these so I'm not their "learning experience?
Please respond here or privately -- looking to get this solved ASAP with a dealer who knows how to expedite the parts.
Update Apr 8: FINAL UPDATE!
Mach N Cheese is home safely under its own power and feels
! Just kinda dirty, they honored my request not to wash it.
It turns out that it was my High Voltage Battery Junction Box that was fried. BECM was fine:
Sunnyvale Ford was not a good sales experience, but they were great for this repair. Anderson was a good service advisor and they kept me very informed via text messaging all the time. It was under 5 days from the tow to return of my car. Yay! Hopefully the new part is more robust....
-----
Not sure the repair is going to be done today yet, but I did get these cool photos first thing in the morning from my service advisor.
Update Apr 7
All parts were received late yesterday. Mach N Cheese is in surgery now. They're currently completely de-energizing the pack (this sounds important). I'm hopeful I might have a cheezy weekend, depending on how smoothly things go with the replacement!
Update Apr 6
My service advisor updated me via text message that they received the BECM before 9am this morning. The HVJB and wiring took until 4:30p to arrive. It appears they might be coming from different sources/locations. So the parts took 3 business days (including on the day on which they were ordered) to arrive in Northern California.
Obviously the dealer couldn't dive into the car today, but I'm hoping that they get started on it tomorrow. I didn't want to be too agressive in asking, as I was following up to ensure the rest of the parts showed up.
Sunnyvale Ford is still getting an A from me for proactive communication and follow-up.
Update Apr 5
I had significant issues with Ford Roadside and the (incompetent) tow operator they sent. You can find more on that here.
However, car made it 10 min to my nearest dealer safely. I had to micromanage the tow and receiving end at the dealer as well.
Sunnyvale Ford (dealer) has been GREAT so far. Without even touching the car to confirm diagnosis, my voicemail to the dealer and contact from Ford caused them to place an emergency order for the BECM and HVJBC and wiring harness yesterday. Parts have an ETA of tomorrow. Dealer gave me a rental right away without any problem.
Ford customer support and social media team were all over me yesterday and opened a case and had an advocate who was very firm and clear and agressive contacting me and the dealer to help make sure things get solved.
So far: Ford Roadside C+. Tow Truck: C. Sunnyvale Ford: A. Ford Corporate: A.
----
Longer version: My bad Sunday morning
Got a red ring of death when I plugged in, with a charge fault on FordPass. I went in the car and saw:
Pulling the codes showed:
Clearing the codes did not solve the problem, and showed my HVB is disconnected:
My car has every available update including new charging curve so this is absolutely not a software issue. Also, it's not cold at all here, it's basically weather paradise. This is definitely a faulty batch of part(s) and I bet will be a recall.
I'm really glad this happened in my garage and not on the road with my family -- but I'm also wondering how we're going to flatbed my MME out of my garage where it's parked tow-point nose-in. My driveway is also on an incline so this will be "fun".
My current game plan is to see what the hive mind here thinks about what dealer to get it towed to today, and contact the service department of said dealer tomorrow morning and arrange for the tow.
I have code P0AA1: Hybrid battery positive contactor -- circuit stuck closed and after clearing, P1A10: Hybrid Powertrain Control Module - Battery Disabled
Question for those in Northern California: Who has had their HVJB and harness replaced here? What dealer did you use for service? Who is good and has already done one of these so I'm not their "learning experience?
Please respond here or privately -- looking to get this solved ASAP with a dealer who knows how to expedite the parts.
Update Apr 8: FINAL UPDATE!
Mach N Cheese is home safely under its own power and feels
! Just kinda dirty, they honored my request not to wash it.
It turns out that it was my High Voltage Battery Junction Box that was fried. BECM was fine:
Sunnyvale Ford was not a good sales experience, but they were great for this repair. Anderson was a good service advisor and they kept me very informed via text messaging all the time. It was under 5 days from the tow to return of my car. Yay! Hopefully the new part is more robust....
-----
Not sure the repair is going to be done today yet, but I did get these cool photos first thing in the morning from my service advisor.
Update Apr 7
All parts were received late yesterday. Mach N Cheese is in surgery now. They're currently completely de-energizing the pack (this sounds important). I'm hopeful I might have a cheezy weekend, depending on how smoothly things go with the replacement!
Update Apr 6
My service advisor updated me via text message that they received the BECM before 9am this morning. The HVJB and wiring took until 4:30p to arrive. It appears they might be coming from different sources/locations. So the parts took 3 business days (including on the day on which they were ordered) to arrive in Northern California.
Obviously the dealer couldn't dive into the car today, but I'm hoping that they get started on it tomorrow. I didn't want to be too agressive in asking, as I was following up to ensure the rest of the parts showed up.
Sunnyvale Ford is still getting an A from me for proactive communication and follow-up.
Update Apr 5
I had significant issues with Ford Roadside and the (incompetent) tow operator they sent. You can find more on that here.
However, car made it 10 min to my nearest dealer safely. I had to micromanage the tow and receiving end at the dealer as well.
Sunnyvale Ford (dealer) has been GREAT so far. Without even touching the car to confirm diagnosis, my voicemail to the dealer and contact from Ford caused them to place an emergency order for the BECM and HVJBC and wiring harness yesterday. Parts have an ETA of tomorrow. Dealer gave me a rental right away without any problem.
Ford customer support and social media team were all over me yesterday and opened a case and had an advocate who was very firm and clear and agressive contacting me and the dealer to help make sure things get solved.
So far: Ford Roadside C+. Tow Truck: C. Sunnyvale Ford: A. Ford Corporate: A.
----
Longer version: My bad Sunday morning
Got a red ring of death when I plugged in, with a charge fault on FordPass. I went in the car and saw:
Pulling the codes showed:
Clearing the codes did not solve the problem, and showed my HVB is disconnected:
My car has every available update including new charging curve so this is absolutely not a software issue. Also, it's not cold at all here, it's basically weather paradise. This is definitely a faulty batch of part(s) and I bet will be a recall.
I'm really glad this happened in my garage and not on the road with my family -- but I'm also wondering how we're going to flatbed my MME out of my garage where it's parked tow-point nose-in. My driveway is also on an incline so this will be "fun".
My current game plan is to see what the hive mind here thinks about what dealer to get it towed to today, and contact the service department of said dealer tomorrow morning and arrange for the tow.
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