[Update made it home] Stranded. PaaK and password wiped: "All Phone As A Key access and Backup Start Passcodes were removed..."

dtbaker61

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I did everything there. Nothing worked.

BUMMER.....
If you get your car back to a 'new unconfigured state', and remove FordPass and BT pairings from phones, you *should* be able to re-install and re-configure just like a new car. I wonder if the BEV team could assist by sitting in on a Service appt at your Dealership, or put you in direct touch with someone on the FordPass team you could 'whatsApp' while sitting in your car?

try emailing [email protected] directly and see if you can get their development team involved ?!
 

Ghost Ryder

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BUMMER.....
If you get your car back to a 'new unconfigured state', and remove FordPass and BT pairings from phones, you *should* be able to re-install and re-configure just like a new car. I wonder if the BEV team could assist by sitting in on a Service appt at your Dealership, or put you in direct touch with someone on the FordPass team you could 'whatsApp' while sitting in your car?

try emailing [email protected] directly and see if you can get their development team involved ?!
I called the ford pass number and a agent tried to help me for 1 hour. We tried everything, but nothing worked. They escalated my case and the new agent was suppose to contact me in 2-3 days, but its been 6 days now, and still no call. Not having a lot of faith.
 

MikeM67

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I called the ford pass number and a agent tried to help me for 1 hour. We tried everything, but nothing worked. They escalated my case and the new agent was suppose to contact me in 2-3 days, but its been 6 days now, and still no call. Not having a lot of faith.
I did the same.
 

MikeM67

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Why didn't you simply give her the passcode vs. driving to her? o_O
She could not get the console to bring up the code request. By the time I got there I was able to get in fine with the code but the point is that this should never happen. I get that the fob is the way to go but wiping keys should never happen unless the owner requests it.
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