[Update made it home] Stranded. PaaK and password wiped: "All Phone As A Key access and Backup Start Passcodes were removed..."

Tyldum

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Great news, reassuring. The backup codes must always work.
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Shayne

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Hi Everyone!
We recently had an outage that triggered a FordPass message to you regarding a Master Vehicle Reset causing Phone As A Key and Backup Start Passcode to be revoked. This message was sent in error, there was no remote Master Vehicle Reset and Backup Start Passcodes were not revoked. Only a small number of Mustang Mach-E owners received the message, and those owners have been notified directly. We are sorry for any confusion this has caused.

Regarding Phone As A Key, that same outage did cause this feature to be temporarily revoked, but we can confirm that you can now go ahead and Reset your Phone As A Key and then Re-Setup your Phone As A Key in the FordPass App.

Remember, before you try to re-setup Phone As A Key, be sure to complete the Phone As A Key Reset and have your key fob present, since the Reset will erase your current Backup Start Passcode. Again we apologize for any confusion or inconvenience caused.

Phone as a Key reset instructions can be found at:
https://owner.ford.com/support/how-tos/technology/keys/fordpass-phone-as-a-key.html.
Backup Start Passcode instructions can be found at:
https://www.ford.com/support/how-to...-use-my-phone-as-a-key-backup-start-passcode/

Please send us a DM if you if you need further assistance.
Thank you for the info and the links.

Not master but the paak and passcodes where reset? You explain setting them up again which implies that the message was not in total error. Did the servers lose power and were off line for a bit so it caused people to "temporarily" lose paak and pass code. I mean if they did not play with any of their settings when down would they still need to set it up again?

Thanks again the info is appreciated.
 

MICO

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Update: FordPass support was useless. Basically said we’re very sorry and advise people to take their fobs with them. They were not helpful in confirming if the passcode has a shelf life or not. Still waiting for dealer service center to confirm
I agree! One of my MANY calls to FordPass I came away with the same feeling. They don't know what they are talking about, it's hit and miss as who you got as a customer rep and the information they give you. You need to bring your key fob on any long trip
 
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Wanted to post a quick epilogue here;

While I was updating this thread, Ford reached out to me via email to inquire about any additional expenses that this ParK issue created for me on my trip. I happened to be staying with a family member so it was really just expensive city parking and some incidentals. Ford was really cool about this though and I just received a Visa debit card as a reimbursement to those expenses.

So all in all, the dual layer of security (PaaK + Passcode) did end up being sufficient, but I'll carry my FOB on long trips for a while now anyway, and Ford support was really quite good here; They engaged in this thread, via DMs in this forum, followed up via email, and fairly and reasonably tried to right the situation with reimbursements. Furthermore, as long as you deal with a dealer who knows the car, the dealer was also helpful. If you deal with a dealer that does not know the car though its totally unhelpful and its not easy to know who is who. In my case, my home dealer that I purchased the car from will be my go-to if there are any future issues. They had a direct line to Ford and were more responsive, and more dependable than even the FordPass Support.
 

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And this is why I'm so incredibly annoyed that the dealer has STILL not given me my factory door code.
 


Kabish

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The factory door code is on a small plastic card that is in the case with the minimal documentation.
But it’s not. They told me they lost the card when I bought it and that I would have the code come Monday. That was like 7 Mondays ago.
 

zvez

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But it’s not. They told me they lost the card when I bought it and that I would have the code come Monday. That was like 7 Mondays ago.
pretty inexcusable of that dealership, that was one of the first things I verified when I went to pick up my car.

If I remember correctly tho, the manual says you can change the door code even if you don't have the existing door code. EDIT - apparently you can't create a personal code without the factory access code. my mistake.
 

ClaudeMach-E

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And this is why I'm so incredibly annoyed that the dealer has STILL not given me my factory door code.
Is it not with the bunch of papers they are giving you at delivery and that we normally put aside in the glove compartment? That is where mine was.
 

RockwallRick

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Is it not with the bunch of papers they are giving you at delivery and that we normally put aside in the glove compartment? That is where mine was.
We got ours about a week after we purchased the car. It came with a quick guide and a short version of the owners manual.
 

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EDIT - apparently you can't create a personal code without the factory access code. my mistake.
I created my door code with the user profile and never once entered in the factory code. I've used it many times and it works fine.
 

zvez

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I created my door code with the user profile and never once entered in the factory code. I've used it many times and it works fine.
interesting, the manual on page 75 makes it sound like you have to have the factory code.

create access code.png
 

BMT1071

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interesting, the manual on page 75 makes it sound like you have to have the factory code.

Ford Mustang Mach-E [Update made it home] Stranded. PaaK and password wiped: "All Phone As A Key access and Backup Start Passcodes were removed..." create access code
That's the process for using the keypad. If you do it through the Sync screen you don't need the factory code.
 

Magnitude

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I can confirm that i did mines via the sync screen and the factory code was not needed. I keep my FOB at home, the code has worked great and the PAAK has also worked 100%. Only issue is when the car goes to deep sleep. sometime the PAAK doesnt work right away. I like that this car has many options of entry.
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