Vehicle and Ford Pass App reporting wrong range, ford connected services dashboard correct

[ghstfacehunter]

Has anyone seen this issue? I just got a AWD extended range. The vehicle and the fordpass app both show 90% charge and 199M of range. The ford connected services webpage with the vehicle dashboard reports 90% 300M range (which is of course more inline with expectations on the extended range battery). It is almost like the car thinks it has a standard battery.

I reached out to ford support, got tossed from one team to another then told to reset the vehicle. No change after reset. No answers from the dealer yet either.

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[macchiaz-o]

Ford dashboard is showing kilometers even though it says miles. Known issue.

199 miles is your estimated range remaining at 90% charge.

The charge percentage is accurate. The range figure is an estimate. Actual range depends on where, how, and when you drive.

 

[ghstfacehunter]

Thanks for the note, that makes sense on the dashboard. I did a reset of the ev driving history too (even though the car had less than 10 miles when i received) just to make sure it was using accurate data.

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