Weird Safety Recall package came yesterday

macgyver60

Well-Known Member
First Name
michael
Joined
Jun 27, 2020
Threads
69
Messages
285
Reaction score
208
Location
New York
Vehicles
Mach E Premium AWD Ext Range
Country flag
Yesterday I got a UPS package from Ford that contained the attached letter. I came with a replacement for the mobile phone charging pad, 30,000 Ford Pass Rewards points, and a gift card. I googled the recall number and it seems to be related to the battery but I am wondering why the heck are they giving me a new charging matt? My old one was fine. What a weird gift.

Has anyone else gotten this and does anyone have any more information on what this is al about?

Thanks

Ford Mustang Mach-E Weird Safety Recall package came yesterday Ford
Sponsored

 

21st Century Pony

Well-Known Member
First Name
Martin
Joined
May 21, 2022
Threads
32
Messages
1,783
Reaction score
1,876
Location
Arlington, Virginia
Vehicles
Ford Mustang Mach E 2022 Premium AWD ER
Country flag
We are all getting this... all who are affected by the HV battery contactor recall. It's Ford's goodwill gesture.
 

Bruboy

Well-Known Member
First Name
Bruce
Joined
Apr 24, 2024
Threads
1
Messages
61
Reaction score
44
Location
HTX
Vehicles
2023 Mach E Premium, 2014 Mercedes-Benz CLS550
Occupation
Semi-retired
Does the phone mat really work better?
 

OH2AZ2OH

Well-Known Member
Joined
Jan 11, 2021
Threads
6
Messages
590
Reaction score
713
Location
Dublin, OH
Vehicles
Mach E 4X
Country flag
Does the phone mat really work better?
It makes the phone easier to align to the coils. There's no difference in charging speed once they are aligned. My new phone is a little narrower than my old phone and it is easy to miss the little alignment tab on the back left of the old mat. Old phone, no problems charging, new phone is about 50% with the old mat until I reposition the phone. It works every time with the new mat.
 


EasyPass

Well-Known Member
First Name
Dave
Joined
Sep 12, 2021
Threads
8
Messages
190
Reaction score
233
Location
16066
Vehicles
2021 MME Premium 4X, 2017 Fusion Energi PHEV
Occupation
Retired
Country flag
I had this recall performed in late January. The dealer did not advise of any "small tokens" that I should expect nor did I receive a follow up letter. I'm not as concerned about receiving the materials as I am about the ongoing inconsistencies with general communication between FOMOCO and myself. I get vastly more information about my vehicle on this forum than I apparently will ever get from the manufacturer or dealer.
#SMH......

UPDATE: 5/15/24 I received the charging mat and letter in the postal mail today.
 
Last edited:
OP
OP
macgyver60

macgyver60

Well-Known Member
First Name
michael
Joined
Jun 27, 2020
Threads
69
Messages
285
Reaction score
208
Location
New York
Vehicles
Mach E Premium AWD Ext Range
Country flag
Thanks for al the answers. The letter didnt really explain the reason for the new mat so thanks for the explanation
 

Jerrytball

Well-Known Member
First Name
Jerry
Joined
Feb 21, 2024
Threads
13
Messages
803
Reaction score
342
Location
Gulfport MS
Vehicles
2023 Ford Mach E GT
Occupation
Retired
Country flag
We are all getting this... all who are affected by the HV battery contactor recall. It's Ford's goodwill gesture.
Not everyone, the reason I couldn’t pick up my car from the dealer in the beginning was of that recall, and what ended up happening was my car didn’t have to recall, a previous customer had a recall, so since my car been sitting on the lot, they borrowed a part and then they put the new part on mine when it came in, called them out on it. My VIN was not under the recall.
 

Schmedlack

Well-Known Member
First Name
Joe
Joined
Oct 22, 2020
Threads
0
Messages
77
Reaction score
75
Location
Dundalk, MD
Vehicles
2014 Ford Escape S 1925 Ford Tudor (2-door)
Occupation
Trader
Does the phone mat really work better?
I can't tell the difference between the old phone mat and the new one. I stored the new mat away with some of the leftover frunk divider parts and the carpet floor mats which came with my '21.
 

OrchidMania

Well-Known Member
Joined
Feb 26, 2021
Threads
11
Messages
709
Reaction score
453
Location
Miami Beach
Vehicles
Grabber Blue Premium ER
Occupation
Retired IT, School Math Volunteer
Country flag
Much better alignment of phone with new mat. Charges everytime now. Before was hit or miss
 

Mosworthy

Well-Known Member
First Name
Shane
Joined
Nov 19, 2021
Threads
6
Messages
152
Reaction score
146
Location
PG, BC, Canada
Vehicles
2021 Ford Mustang Mach-E Premium AWD SR
Country flag
So....
If you live in a different country, nothing
If you don't have an ER or a GT, nothing

Well, at least the 28 days the Premium AWD SR sat at the Canadian dealer waiting on parts for the HVJB recall didn't go for nothing.
 

MotownMachdoc

Well-Known Member
First Name
Eric
Joined
Aug 1, 2021
Threads
0
Messages
82
Reaction score
90
Location
Michigan
Vehicles
Mach E GT PE
Occupation
Surgeon
Country flag
Yesterday I got a UPS package from Ford that contained the attached letter. I came with a replacement for the mobile phone charging pad, 30,000 Ford Pass Rewards points, and a gift card. I googled the recall number and it seems to be related to the battery but I am wondering why the heck are they giving me a new charging matt? My old one was fine. What a weird gift.

Has anyone else gotten this and does anyone have any more information on what this is al about?

Thanks

Ford Mustang Mach-E Weird Safety Recall package came yesterday Ford
The charging mat is a little different and with the cell phone cradle form factor and is easy to swap out. It allows the cell phone to cradle over the charging magnet. I have swapped mine out. I had a 2023 matt and I seem to have a more consistent charging experience, if you don’t like it, don’t use it.
 

Bruboy

Well-Known Member
First Name
Bruce
Joined
Apr 24, 2024
Threads
1
Messages
61
Reaction score
44
Location
HTX
Vehicles
2023 Mach E Premium, 2014 Mercedes-Benz CLS550
Occupation
Semi-retired
If they know the mat is an issue, why not let everyone get one?
Sponsored

 
 




Top