What’s the Proper Route for Escalation of Issues?

Jimrpa

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Ok everyone, what is the proper route of escalation of issues here? Traditionally, if you have a problem with a Ford or Lincoln, you take it to the dealer and they fix it, or they go through an understood internal escalation process (in most cases).

With the Mustang Mach E, it seems to be all over the board. Here are the ones I’ve seen so far:
  • Email [email protected]
  • Call Ford Corporate Marketing/Customer Care/Mustang Mach E Team
  • Twitter different Ford employees on Twitter (who? Bill Ford? Jim Farley)
  • @mention or DM Ford employees on here (who? I think I saw a mention of an @FordTeam? Others?)
  • Ford Guides through FordPass app
  • Problem reporting directly through Sync 4A in-vehicle
Any others? Can anyone expound on some of these?
 

JDRGolfer1

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I've been told to contact the dealership first by multiple people at Ford.
 

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