Jimrpa
Well-Known Member
- First Name
- Jim
- Joined
- Sep 10, 2020
- Threads
- 231
- Messages
- 7,119
- Reaction score
- 9,478
- Location
- Wayne, PA
- Vehicles
- 2021 Infinite Blue Premium Mustang Mach E ER AWD
- Occupation
- Retied (formerly tried to herd highly technical, independent cats)
- Thread starter
- #1
Ok everyone, what is the proper route of escalation of issues here? Traditionally, if you have a problem with a Ford or Lincoln, you take it to the dealer and they fix it, or they go through an understood internal escalation process (in most cases).
With the Mustang Mach E, it seems to be all over the board. Here are the ones I’ve seen so far:
With the Mustang Mach E, it seems to be all over the board. Here are the ones I’ve seen so far:
- Email [email protected]
- Call Ford Corporate Marketing/Customer Care/Mustang Mach E Team
- Twitter different Ford employees on Twitter (who? Bill Ford? Jim Farley)
- @mention or DM Ford employees on here (who? I think I saw a mention of an @FordTeam? Others?)
- Ford Guides through FordPass app
- Problem reporting directly through Sync 4A in-vehicle
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