Macsurveyr
Member
- First Name
- Tom
- Joined
- Apr 8, 2021
- Threads
- 1
- Messages
- 13
- Reaction score
- 23
- Location
- Lakewood Colorado
- Vehicles
- Mach E Premium AWD Extended
- Occupation
- Retired
I think you mean JuiceBox. We had a JuiceBox 40 installed almost 2 years ago when we had solar installed. Then, well, covid and other things. We ordered our Mach E last February and took delivery in July.The Jukebox 40 has many very bad reviews on Amazon, complaining of early failure, receiving returned units instead of new ones, etc. I know better than to take Amazon reviews at face value, but there does seem to be a large volume of complaints.
One reason I like the Jukebox is that it's available now, not backordered like the Chargepoint. My hurry is that I want to be sure I don't miss the year-end cutoff for the 30% rebate program.
Jukebox owners, what's your experience?
Got home and plugged in and nothing worked. The MME had a charge fault every time I tried.
We charged the MME at a couple of different, free Level 2 chargers near us and everything worked fine.
I called Enel X and we went through some trouble shooting on the JuiceBox - resetting from the circuit breaker, pounding on the side with the power off - yes that was recommended. Nothing worked. The support person was EXTREMELY helpful and decided that the unit needed to be replaced.
I sent them the receipt for proof of purchase and the replacement was initiated. I received the new version of the JuiceBox 40 and installed it and it worked perfectly. I sent the old one back and there was no charge and I now had a brand new charger.
I have a long run from the electrical box to the garage and it is only on a 40 amp circuit breaker. Within the EV JuiceNet app it is easy to change the maximum amp rate for the charger so I set it to 32 amps. The charging speed at 32 amps is plenty fast for our needs as it will charge from 20% to 90% in ~8 hours. We rarely get that low before charging.
So, I was VERY PLEASED with customer support. Yes, it was disappointing to not have the initial unit work but the replacement unit has worked flawlessly. I would recommend the JuiceBox 40.
Probably more info than you wanted but hope it helps.
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