timbop
Well-Known Member
- First Name
- Tim
- Joined
- Jan 3, 2020
- Threads
- 63
- Messages
- 6,741
- Reaction score
- 13,783
- Location
- New Jersey
- Vehicles
- Solar powered 2021 MME ER RWD & 2022 Corsair PHEV
- Occupation
- Software Engineer
I think some of it is one's personal experience, as well as a stereotype. There is a dealership near me whose practices are strong armed/shady (I experienced some of that when I went shopping for my first mustang in 1987); the initials of the dealership are R and H and they are known in the area as "rape and holdup". By contrast we have been buying my wife's cars from the same dodge dealership since 1995, and have generally always been treated well. There was an issue a few years ago when they got a new service manager who was a jerk that really upset my wife over a warranty claim, and the sales manager actually resolved the situation when he found out about it. I am sure it wasn't just over my wife's issue, but shortly afterward they got rid of the jerk. We have since bought 2 more vehicles from them, and even though it is a 40 minute drive my wife takes her durango there faithfully for all maintenance and will continue to buy her cars from them. Had my wife not gone to the sales manager (or had he also just been a jerk), we would definitely have had a bad taste in our mouth and never gone there again.As long as it's a new car, I have enjoyed the process. Most of the dealers around me have 4.6/5 starts (with >100 reviews), and lowest is 4.2. Never get the hard sells or unwanted add ons, sometimes they try upsell but mostly I say no and they are fine with that and purchasing procedures and always come out under MSRP, but I don't try to low ball them with the deal invoice price.
Not sure what it is with all the dealer hate. I wonder if that varies by state?
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