What's going on with NACS charging adapters never shipping?

RosarioM

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I stopped receiving updates on mine and figured I would just never get it but today it unexpectedly showed up! I have no idea how to use it though. Do I need to download the Tesla app or the Ford app will do its thing when I plug in?
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Zardoz

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I stopped receiving updates on mine and figured I would just never get it but today it unexpectedly showed up! I have no idea how to use it though. Do I need to download the Tesla app or the Ford app will do its thing when I plug in?
Tesla Super Chargers work with plug and charge, if you have that setup. If you want to use the Tesla Membership for cheaper rates or don't have plug and charge setup you'll have to use the app. I got the Tesla app setup and ready just in case.

If you have a Tesla Destination adapter I think you may need the app for that... maybe someone can correct me if I'm wrong.
 

Zardoz

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Lol...I ordered mine on March 1st as well. Just received the adapter last Thursday. Go into my Ford account and still saying it's still in production🤣
Same boat for me. Got mine mid November.
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ChasingCoral

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Clearly Ford made a decision to postpone sending adapters to customers that have yet to receive one so that they could send non-defective units to customers that received the early batch. I have received 2 now before others have received one. I would rather have waited and received a single, non-defective adapter, but that is just me.
If Ford has known there was a problem with those adapters, they never would have sent them out.
 

McQueen

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Is there a Ford link by which inputting my VIN will get me an update on the complimentary NACS adapter's delivery? Expected in November, December road trip is on hold.
 


ds2024

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They're wrong and you're mistaken for believing it. It's been gone over ad nauseam here. Believe what you wish.

Thank you to those who pointed out to this newbie MME owner the issues with saying Ford will void your warranty if you use 3rd party NACs adapter, and citing the Magnuson Moss warranty act.

I was curious, so I did some research. All of you are correct that there were lawsuits that resulted in making it illegal for an auto dealer to simply void the warranty if a non-OEM (original equipment manufacturer) part or adapter is used.

However, there was additional information. According to the FTC site ( https://consumer.ftc.gov/consumer-alerts/2022/07/ftc-says-companies-warranty-restrictions-were-illegal ) discussing the Magnuson-Moss Warranty Act,

“Among other things, the Warranty Act says that companies can’t void your warranty or deny warranty coverage solely because you use a part made by another company or because you get repairs done or other services from someone not associated with the company, unless the company provides the part or service for free under the warranty. Companies may, however, refuse warranty coverage for defects or damage caused by using third-party parts or third-party services.”

So, according to the FTC, Ford may void warranty coverage because they are giving out free adapters. And should damage occur to the vehicle as a result of using a third-party adapter they have the right not to cover it under the warranty - effectively nullifying the warranty coverage. This is what two representatives from Ford said to me this week under different circumstances - they clearly were using language consistent with the FTC ruling, and noting that Ford would void coverage under the warranty if the damage were deemed to be connected to use of a third-party charger.

Several people commented Ford cannot tell if you are using a third-party adapter. To me, that seemed like a pretty fair observation. In looking further, I read Tesla’s newer NCS adapters and charging stations will be smarter than those used in the past – and will be able to identify car VIN numbers, which I surmise means they will likely also be able to tell what adapters you’re using. Even if they can’t, Ford already tracks which stations you went to for charging. Whether or not an adapter is needed at those stations is already searchable. And Ford will have a record if you received a NACs charger free from them. Additionally, I would assume most of us keep our backup chargers & adapters in the car with us, so unless you remember to take it out when you bring your car in for service of a problem that could be related to using a third-party charger, they’ll see it. And then, if your situation progressed to a point where legal action were to be taken, in a deposition you would be under oath when testifying whether or not you used a Ford provided adapter or not.

Finally, several people questioned whether Ford explicitly has a policy about using 3rd party NACs chargers. This is on their website @ https://www.ford.com/support/how-to...-charging-adapter-frequently-asked-questions/




WARNING: Ford does not recommend or endorse specific aftermarket adapters.

  • To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford or Tesla for use at Tesla Superchargers. Tesla prohibits the use of any other adapter with Tesla charging stations.
  • Do not attempt to use NACS AC adapters with NACS DC Fast Chargers. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty.
  • Ford does not guarantee compatibility with aftermarket charging adapters


At the end of the day, it comes down to our personal risk assessment. If you don’t think Ford will be able to (or will want to spend the time) to make a connection between a third-party charger and damage to your vehicle to void the warranty coverage, and you’re willing to take that financial risk if they can make the connection, there’s no problem using one. If you are concerned, proceed with caution.

In any case, I now know more than I did 24 hours ago, thanks to this forum.

Ford Mustang Mach-E What's going on with NACS charging adapters never shipping? 1733679569381-51
 

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I'm waiting for just ONE report that there is damage to an EV using an A2Z adapter at a Tesla Supercharger.

Isn’t it ironic that the adapter Ford provides is the "officially supported" adapter, yet Ford determined it isn't safe? 🙄🤣


Oh, and since we do now have a copy of Ford's official policy, there's nothing in it that addresses voiding your warranty. Which IS the claim being debated.

**************'
WARNING: Ford does not recommend or endorse specific aftermarket adapters.

  • To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford or Tesla for use at Tesla Superchargers. Tesla prohibits the use of any other adapter with Tesla charging stations.
  • Do not attempt to use NACS AC adapters with NACS DC Fast Chargers. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty.
  • Ford does not guarantee compatibility with aftermarket charging adapters
 

zvez

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Thank you to those who pointed out to this newbie MME owner the issues with saying Ford will void your warranty if you use 3rd party NACs adapter, and citing the Magnuson Moss warranty act.

I was curious, so I did some research. All of you are correct that there were lawsuits that resulted in making it illegal for an auto dealer to simply void the warranty if a non-OEM (original equipment manufacturer) part or adapter is used.

However, there was additional information. According to the FTC site ( https://consumer.ftc.gov/consumer-alerts/2022/07/ftc-says-companies-warranty-restrictions-were-illegal ) discussing the Magnuson-Moss Warranty Act,

“Among other things, the Warranty Act says that companies can’t void your warranty or deny warranty coverage solely because you use a part made by another company or because you get repairs done or other services from someone not associated with the company, unless the company provides the part or service for free under the warranty. Companies may, however, refuse warranty coverage for defects or damage caused by using third-party parts or third-party services.”

So, according to the FTC, Ford may void warranty coverage because they are giving out free adapters. And should damage occur to the vehicle as a result of using a third-party adapter they have the right not to cover it under the warranty - effectively nullifying the warranty coverage. This is what two representatives from Ford said to me this week under different circumstances - they clearly were using language consistent with the FTC ruling, and noting that Ford would void coverage under the warranty if the damage were deemed to be connected to use of a third-party charger.

Several people commented Ford cannot tell if you are using a third-party adapter. To me, that seemed like a pretty fair observation. In looking further, I read Tesla’s newer NCS adapters and charging stations will be smarter than those used in the past – and will be able to identify car VIN numbers, which I surmise means they will likely also be able to tell what adapters you’re using. Even if they can’t, Ford already tracks which stations you went to for charging. Whether or not an adapter is needed at those stations is already searchable. And Ford will have a record if you received a NACs charger free from them. Additionally, I would assume most of us keep our backup chargers & adapters in the car with us, so unless you remember to take it out when you bring your car in for service of a problem that could be related to using a third-party charger, they’ll see it. And then, if your situation progressed to a point where legal action were to be taken, in a deposition you would be under oath when testifying whether or not you used a Ford provided adapter or not.

Finally, several people questioned whether Ford explicitly has a policy about using 3rd party NACs chargers. This is on their website @ https://www.ford.com/support/how-to...-charging-adapter-frequently-asked-questions/




WARNING: Ford does not recommend or endorse specific aftermarket adapters.

  • To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford or Tesla for use at Tesla Superchargers. Tesla prohibits the use of any other adapter with Tesla charging stations.
  • Do not attempt to use NACS AC adapters with NACS DC Fast Chargers. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty.
  • Ford does not guarantee compatibility with aftermarket charging adapters


At the end of the day, it comes down to our personal risk assessment. If you don’t think Ford will be able to (or will want to spend the time) to make a connection between a third-party charger and damage to your vehicle to void the warranty coverage, and you’re willing to take that financial risk if they can make the connection, there’s no problem using one. If you are concerned, proceed with caution.

In any case, I now know more than I did 24 hours ago, thanks to this forum.

1733679569381-51.jpg
but not recommending or endorsing is different from voiding your warranty
I'm waiting for just ONE report that there is damage to an EV using an A2Z adapter at a Tesla Supercharger.

Isn’t it ironic that the adapter Ford provides is the "officially supported" adapter, yet Ford determined it isn't safe? 🙄🤣


Oh, and since we do now have a copy of Ford's official policy, there's nothing in it that addresses voiding your warranty. Which IS the claim being debated.

**************'
WARNING: Ford does not recommend or endorse specific aftermarket adapters.

  • To avoid the risk of serious injury and property damage, only use NACS DC adapters sold or provided by Ford or Tesla for use at Tesla Superchargers. Tesla prohibits the use of any other adapter with Tesla charging stations.
  • Do not attempt to use NACS AC adapters with NACS DC Fast Chargers. Failure to follow these instructions may result in vehicle damage not covered by the vehicle warranty.
  • Ford does not guarantee compatibility with aftermarket charging adapters
no ford determined that the batch sent out in June (I was in that group) were defective in some way. Not that the adapter overall isn't safe.

The second sentence in their statement is interesting, that they have to warn not to use an AC adapter (for level 2 charging) with a DC fast charger (I didn't actually think that was possible.
 

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but not recommending or endorsing is different from voiding your warranty

no ford determined that the batch sent out in June (I was in that group) were defective in some way. Not that the adapter overall isn't safe.

The second sentence in their statement is interesting, that they have to warn not to use an AC adapter (for level 2 charging) with a DC fast charger (I didn't actually think that was possible.
I know Ford might have avoided using the terminology of "unsafe" regarding the adapter being defective.

But I think it's not even the slightest stretch to consider a defective DCFC adapter as presenting a potential charging hazard?

Or put another way, the complete ommission of just what concerns Ford with the potentially defective adapter, speaks corporate volume. 😁

That does NOT mean Ford isn't being extremely cautious. They very likely are.
 

SolarAB

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And the what is happening is Tesla can’t manufacture them in a reasonable amount of time.
There's an argument to be made for won't vs. can't. If Tesla can create dissatisfaction with their closest Model Y rival by making it difficult to charge a Mach E, it's a business incentive for Tesla to throttle the manufacturing of charging adaptors for the Mach E. In addition, they can cut down on congestion at Tesla charging sites for their own customers.

All in all, it was a bad idea for Ford to contract with a rival to build a part for their car.
 

markw314

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I can only tell you what Ford EMPHATICALLY told me 2 days ago when I called: Buying the 3rd party charger voids the warranty. So either this agent was wrong or things have changed since your reference wrote his post.

I also was also setting up the Ford Mach E text service tonight and asked them. Their response:
IMG_4022.jpg
IMG_4023.jpeg
Pretty sure this was a bot.
 

markw314

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In looking further, I read Tesla’s newer NCS adapters and charging stations will be smarter than those used in the past – and will be able to identify car VIN numbers, which I surmise means they will likely also be able to tell what adapters you’re using.
I assumed all chargers could read the vehicle's VIN - that that was how plug and charge worked.
 

tomt

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Ordered my NACS adapter March 1. "Estimated Ship" date keeps being moved to later month after later month. Was hoping in March to at least have it for December holiday trips, but I guess not.

What is happening with these adapters that takes over 9 months to deliver? Sure; they're "free", but promising anything to a customer, even if "free", and never delivering the promise is crappy.
I was hoping to have it in time for holiday travel as well. I ordered one direct from Lectron on 11/30 and received it on 12/6, so just one week.
 

SLO B

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Ordered my NACS adapter March 1. "Estimated Ship" date keeps being moved to later month after later month. Was hoping in March to at least have it for December holiday trips, but I guess not.

What is happening with these adapters that takes over 9 months to deliver? Sure; they're "free", but promising anything to a customer, even if "free", and never delivering the promise is crappy.
Hang in there....picked up our car in Feb, NACS order # 90025755, received three weeks ago.
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