Who is repenting the decision of purchasing a Mach e? I am for sure

[Tha_Ape]

This is one reason that I try to avoid the first year of any new car.

In today’s market, companies rush to put things out and have customers do their quality assurance for them by reporting bugs. I hate that practice and complain about it all the time at work when we do it. It’s because there is always a large number of competitors coming out with competing products and can corner the market.

To be fair, that's always been the case. First year cars are are almost always less reliable than final year cars.

You generally shouldn't buy a first year unless you want to be noticed. Having the car before others is a huge draw for first year models. That said, I don't practice what I preach... I've owned a few first year models, but you have to expect some issues

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[Kevin C]

Almost 3 years with my Mach-e and I have absolutely no regrets. It's a great vehicle and I haven't had any issues with it. Maybe I'm just in the lucky minority.

 

[Richgossman]

What a Great Topic. When I ordered mine i was so excited about getting it. However, Since then it is been a horror show. It was in the shop at a 113 miles and has been in there over twenty times since then, since the beginning of the year 3 times for a week each time. And, it's going back in on Monday. All the issues are software and module related. First the car would not communicate with Electrify America. 3 separate visits for a week each time with ford unable to completely fix. Charging was limited to 30kw on a 350kw Charging station. Since then never ending Blue Cruise issues with the car trying to kill me in January when it let go of the steering wheel without warning during a curve at 70mph.

F this car.

Lemon law suit filed

we placed order sometime in feb 2021 and got it delivered july 2021 since then all we have faced is issues. We have been in and out of the dealership. current issue -
Our front camera has been showing issue since we purchased it and throwing error message - Pre Collision assist is not available. So, when we take it to the dealer they keep the car for few days and don't give us a loaner(not until recently). Then they give us the car back saying we ran some update and it worked, this has happened too many times already. First the dealer will say they will charge for labor then when we call ford corporate and explain them that this is not our responsibility they would call dealer and cover everything. Again this should not be my responsibility to explain the car dealer and car maker how this is their responsibility for a software issue. With numerous such complaints ford emailed us saying and they gave us a premium warranty for free for 36000 more miles. And I thought they did a good thing and I did thank them (more on that). Fast forward to today after 3-4 days at dealership the dealer called and said we tried to figure out what the issue was but we think its a front camera issue and has to be replaced and you have to pay 1500 dollars and let me jot down in points -
1- They waited this long to figure out the real issue (almost 2.5 years) , so where they waiting for the original warranty to be over so that they can charge us or they are just incompetent to figure out the issue?
2- Let's forget and forgive the point one, as we have premium extended warranty front camera is covered. But the dealer is saying you don't have premium but normal warranty. We do have email from ford saying they provided us with premium extended warranty. So did ford lied ?

At this point I am 100% sure my family and I are being harassed both by dealer and FORD. Being from a working class this has caused us lot of money, time which we can't afford.
Has anyone else faced this problem?

 

[Richgossman]

Never ending software problems. Starting at 113 miles. Dozens of visits to the service center. The car spends more time at ford and it doesn't have my house. The service center has been encouraging me to ask ford for a buy back. Since the beginning of the year it has spent a total of 3 weeks in the shop and is going back in on Monday.

I have recently filed a lemon law suit against ford. Am I looking forward to giving this car back to them.

I love the car. But it doesn't spend enough time in my hands to enjoy it. And has never completely worked right.

Even adding the option of changing at Tesla isn't an appealing option at this point.

Tesla Y for me as soon as ford writes me a check. Pease out.

 

[AngryMan]

Just ignore that dude I don't think he even owns a car. But he surely keeps is entertained. A person who doesn't know how much it costs to replace a suspension and says 1000 is too much . Even the complete software update labor cost is 900 bucks for blue cruise and its rakes 5 to 6 hrs
But I am 100% sure that dude Old_Norm doesn't even own a mach e

Oh I got no beef with Norm . We just don't see eye to eye on this one .
No harm
No foul

 

[BadgerGreg]

Has anyone else faced this problem?

I had an early build (February 2021) and drove that Mach E 25,000 miles. I really liked the car, but it did have the HVBJB issue (twice). During those trying times, Ford was pretty good to me; they covered some substantial costs related to long-distance towing and car rental, as I had been stranded hundreds of miles from home. However, after driving it about a year, the used market was too hot to ignore, and I sold it in May 2022 for more than the original purchase price and bought a BMW i4.

We purchased a 2023 Mach E last year, and my wife is very happy with it. I stuck with Ford because (despite the fact that the 2021 Mach E had some legit issues) they treated me well and I was comfortable buying the car in their third year of production.

 

[Rob S]

Sorry you are unhappy with your car. We love ours. Had the HVBJB within first 2000 miles, but since then problem free. I also have a 2017 Mustang ecoboost, which has been trouble-free and a blast to drive. We've always had good luck with Fords.

 

[Eagertrader]

Run away as far and as quick as you can from that dealer. In two years with mine I had zero issues with my car and the dealer’s service department, when I needed software updates, HVJB recall or a camera replacement that was broken by a windshield replacement company.

 

[Old_Norm]

Run away as far and as quick as you can from that dealer. In two years with mine I had zero issues with my car and the dealer’s service department, when I needed software updates, HVJB recall or a camera replacement that was broken by a windshield replacement company.

Unfortunately he won't or can't name the dealer so that others might avoid it.

 

[lesz]

we placed order sometime in feb 2021 and got it delivered july 2021 since then all we have faced is issues. We have been in and out of the dealership. current issue -
Our front camera has been showing issue since we purchased it and throwing error message - Pre Collision assist is not available. So, when we take it to the dealer they keep the car for few days and don't give us a loaner(not until recently). Then they give us the car back saying we ran some update and it worked, this has happened too many times already. First the dealer will say they will charge for labor then when we call ford corporate and explain them that this is not our responsibility they would call dealer and cover everything. Again this should not be my responsibility to explain the car dealer and car maker how this is their responsibility for a software issue. With numerous such complaints ford emailed us saying and they gave us a premium warranty for free for 36000 more miles. And I thought they did a good thing and I did thank them (more on that). Fast forward to today after 3-4 days at dealership the dealer called and said we tried to figure out what the issue was but we think its a front camera issue and has to be replaced and you have to pay 1500 dollars and let me jot down in points -
1- They waited this long to figure out the real issue (almost 2.5 years) , so where they waiting for the original warranty to be over so that they can charge us or they are just incompetent to figure out the issue?
2- Let's forget and forgive the point one, as we have premium extended warranty front camera is covered. But the dealer is saying you don't have premium but normal warranty. We do have email from ford saying they provided us with premium extended warranty. So did ford lied ?

At this point I am 100% sure my family and I are being harassed both by dealer and FORD. Being from a working class this has caused us lot of money, time which we can't afford.
Has anyone else faced this problem?

I have ‘22 GT PE. Love the car. Hate the OTA update experience.

 

[alexgorod]

Unfortunately he won't or can't name the dealer so that others might avoid it.

Stockholm syndrome

 

[RXDOC]

Hello Desi-
So sorry for the problems you have had with the MME. I, too, am working class, and money doesn't come easy for me! I absolutely detest every dealer, every car brand. They all have two goals, to rip off the consumer and make a profit. I was well informed about all the EV, and Ford issues, and made an educated choice in picking a somewhat flawed vehicle.

You, and many others, have encountered issues beyond normal new model faults. I would have Lemon Law that puppy long ago. There are Lemon Law attorneys that can, and have won thousands of cases against Ford. When looking for my MME GTPE, I found many "manufacturer's buybacks", at low prices, I wouldn't touch with a ten foot pole.

 

[Jeff-NoVA]

No issues here. 20k miles coming up. No "repents" or regrets!

 

[agoldman]

I have had many front camera failures as well. Unless it breaks and stays broken, the dealer (and Ford) typically won't do anything.

 

[shakti.lenka]

Hello Desi-
So sorry for the problems you have had with the MME. I, too, am working class, and money doesn't come easy for me! I absolutely detest every dealer, every car brand. They all have two goals, to rip off the consumer and make a profit. I was well informed about all the EV, and Ford issues, and made an educated choice in picking a somewhat flawed vehicle.

You, and many others, have encountered issues beyond normal new model faults. I would have Lemon Law that puppy long ago. There are Lemon Law attorneys that can, and have won thousands of cases against Ford. When looking for my MME GTPE, I found many "manufacturer's buybacks", at low prices, I wouldn't touch with a ten foot pole.
[/QUOTEwe

Hello Desi-
So sorry for the problems you have had with the MME. I, too, am working class, and money doesn't come easy for me! I absolutely detest every dealer, every car brand. They all have two goals, to rip off the consumer and make a profit. I was well informed about all the EV, and Ford issues, and made an educated choice in picking a somewhat flawed vehicle.

You, and many others, have encountered issues beyond normal new model faults. I would have Lemon Law that puppy long ago. There are Lemon Law attorneys that can, and have won thousands of cases against Ford. When looking for my MME GTPE, I found many "manufacturer's buybacks", at low prices, I wouldn't touch with a ten foot pole.

We didn't go for Lemon Law and trusted Ford. I still believe Ford will resolve the issue. And anyways we are too late for Lemon Law now. Illinois state has upto 12000 miles if I am not wrong. Nevertheless it's too much time spend on these issues

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